Title: PremierLux Serviced Apartments Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # PremierLux Serviced Apartments Suburban guesthouse in Ilford with a 24-hour front desk ## Photo gallery for PremierLux Serviced Apartments ![Reception - PremierLux Serviced Apartments (Ilford)](https://images.trvl-media.com/lodging/36000000/35160000/35153100/35153018/0f9c781e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio - PremierLux Serviced Apartments (Ilford)](https://images.trvl-media.com/lodging/36000000/35160000/35153100/35153018/6eadeed9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Double Room, 1 Double Bed, Non Smoking, City View | In-room safe, desk, free WiFi - PremierLux Serviced Apartments (Ilford)](https://images.trvl-media.com/lodging/36000000/35160000/35153100/35153018/c1b1368b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - PremierLux Serviced Apartments (Ilford)](https://images.trvl-media.com/lodging/36000000/35160000/35153100/35153018/9db94bfe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - PremierLux Serviced Apartments (Ilford)](https://images.trvl-media.com/lodging/36000000/35160000/35153100/35153018/411a81d9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Thames River, PremierLux Serviced Apartments provides everything you need. Stay connected with free in-room WiFi. ## Reviews 7.4 Good ## Popular amenities - Breakfast available - 24/7 front desk - Kitchen - Housekeeping - Free WiFi £45 includes taxes & fees 9 Dec - 10 Dec ## Room options ### Check availability for these dates Tonight [Dec 5 - Dec 6](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=35153018&PinnedHotelID=35153018&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=35153018&PinnedHotelID=35153018&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 6 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=35153018&PinnedHotelID=35153018&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=35153018&PinnedHotelID=35153018&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=35153018&PinnedHotelID=35153018&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=35153018&PinnedHotelID=35153018&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=35153018&PinnedHotelID=35153018&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=35153018&PinnedHotelID=35153018&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Single Room, 1 Single Bed, Non Smoking, City View ![In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/36000000/35160000/35153100/35153018/9efad073.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room, 1 Single Bed, Non Smoking, City View ### Highlights Heating Flat-screen TV 20 bathrooms Hairdryer Private bathroom Shared/communal kitchen Coffee/tea maker Desk - 108 sq ft - City view - Sleeps 1 - 1 Single Bed ### View all photos for Standard Double Room, 1 Double Bed, Non Smoking, City View ![In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/36000000/35160000/35153100/35153018/9efad073.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed, Non Smoking, City View 8.0 Very good 2 reviews ### Highlights Heating Flat-screen TV 20 bathrooms Hairdryer Private bathroom Shared/communal kitchen Coffee/tea maker Desk - 118 sq ft - City view - Sleeps 2 - 1 Double Bed ### View all photos for Standard Twin Room, 2 Single Beds, Non Smoking, City View ![Standard Twin Room, 2 Single Beds, Non Smoking, City View | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/36000000/35160000/35153100/35153018/0d76a659.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 2 Single Beds, Non Smoking, City View 10.0 Exceptional 1 review ### Highlights Heating Flat-screen TV 20 bathrooms Hairdryer Private bathroom Shared/communal kitchen Coffee/tea maker Desk - 118 sq ft - City view - Sleeps 2 - 2 Single Beds ### View all photos for Standard Triple Room, Multiple Beds, Non Smoking, City View ![In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/36000000/35160000/35153100/35153018/85cb164a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room, Multiple Beds, Non Smoking, City View ### Highlights Heating Flat-screen TV 20 bathrooms Hairdryer Private bathroom Shared/communal kitchen Coffee/tea maker Desk - 129 sq ft - City view - Sleeps 3 - 1 Single Bed and 1 Double Bed ### View all photos for Standard Quadruple Room, 2 Double Beds, Non Smoking, City View ![Standard Quadruple Room, 2 Double Beds, Non Smoking, City View | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/36000000/35160000/35153100/35153018/3f456423.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room, 2 Double Beds, Non Smoking, City View ### Highlights Heating Flat-screen TV 20 bathrooms Hairdryer Private bathroom Shared/communal kitchen Coffee/tea maker Desk - 129 sq ft - City view - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/73000000/72990000/72986400/72986362/2052d715.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Spark by Hilton London Romford Romford - Free WiFi - Air conditioning - Breakfast available - Business services 7.4 Good 172 reviews £59 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/London-Hotels-Spark-By-Hilton-London-Romford.h72986362.Hotel-Information?chkin=2026-1-4&chkout=2026-1-5&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=c143d711-bcfb-4c59-b7d7-2749e82fcae2&top_cur=GBP) Ad ![4 bars/lounges, cocktail bar, cocktail bar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/21400/21364/5b3d5c62_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Connaught, Maybourne London City Centre - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-PremierLux-Serviced-Apartments.h35153018.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-PremierLux-Serviced-Apartments.h35153018.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.55083%2C0.07427&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=T7bQvpeUU-f84DTMXBXMlQDWI10=) 210 Ilford Lane, Ilford, England, IG1 2LW #### What's nearby - Cineworld London - Ilford \- 11 min walk \- 0.6 miles - Exchange Ilford \- 12 min walk \- 0.7 miles - The Hospital Chapel of St Mary & St Thomas \- 12 min walk \- 0.7 miles - South Park \- 16 min walk \- 0.9 miles - Valentines Park \- 19 min walk \- 1.0 mile #### Getting around - Barking L.T. Station - 2 min drive - Ilford Station - 12 min walk - London (LCY-London City) - 11 min drive #### Restaurants - ‪Anand Pan Centre - ‬5 min walk - ‪Ilford Kebab - ‬8 min walk - ‪JRC Global Buffet - ‬9 min walk - ‪Nagina - ‬1 min walk - ‪Manjaros Restaurant London - ‬2 min walk ## About this property ### PremierLux Serviced Apartments Guest house near Thames River PremierLux Serviced Apartments provides everything that you need. Stay connected with free in-room WiFi. Other perks include: - Breakfast (surcharge), smoke-free property and a 24-hour front desk - A lift Room features All guestrooms at PremierLux Serviced Apartments have comforts such as free WiFi and safes. Other amenities include: - 20 bathrooms with showers and free toiletries - Communal kitchens, coffee/tea makers and heating ## Similar properties ![Quadruple Room, Ensuite](https://images.trvl-media.com/lodging/17000000/16400000/16392400/16392350/ee423a1b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Signature London Valentines - Free WiFi - Business services - Housekeeping - 24/7 front desk 7.4 Good 369 reviews £45 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=16392350&PinnedHotelID=16392350&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/2000000/1880000/1876300/1876241/ffa6e4e3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Hotel Cranbrook - Parking included - Free WiFi - Housekeeping - 24/7 front desk 6.4 1,003 reviews £41 includes taxes & fees 11 Dec - 12 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=1876241&PinnedHotelID=1876241&HadPinnedHotel=true®ionId=-1&adults=2) ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/15000000/14870000/14860800/14860761/6bd2ee0a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Woodlands Lodge Ilford Clementswood - 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Parking included - Free WiFi - Business services - Housekeeping 7.2 Good 1,000 reviews £44 includes taxes & fees 3 Jan - 4 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=12651210&PinnedHotelID=12651210&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Daily breakfast to-go available 6:00 AM to 10:00 AM for a fee: GBP 9.99 for adults and GBP 9.99 for children ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) ### Accessibility - Lift ### More - Smoke-free property ## Room amenities ### Bathroom - 20 private bathrooms - Free toiletries - Hair dryer - Shower - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Coffee/tea maker - Shared kitchen access ### More - Desk - Heating - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools This property offers shuttle pickup service from Ilford Station and Barking Underground Station only. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: GBP 100.0 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for to-go breakfast: from approximately GBP 9.99 for adults and from GBP 9.99 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards This property is professionally cleaned Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as PremierLux Serviced Apartments Ilford PremierLux Serviced Ilford Hotel PremierLux Serviced Apartments Ilford Ilford PremierLux Serviced Apartments Hotel PremierLux Serviced Hotel PremierLux Serviced Apartments PremierLux Serviced Apartments Ilford PremierLux Serviced Apartments Guesthouse PremierLux Serviced Apartments Guesthouse Ilford ## Frequently asked questions ### Is PremierLux Serviced Apartments pet-friendly? ### How much does it cost to stay at PremierLux Serviced Apartments? ### How much is parking at PremierLux Serviced Apartments? ### What time is check-in at PremierLux Serviced Apartments? ### What time is check-out at PremierLux Serviced Apartments? ### Where is PremierLux Serviced Apartments located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## PremierLux Serviced Apartments Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.6 Location ### 8.0 Staff & service ### 6.6 Eco-friendliness ### 7.4 Property conditions & facilities 10 - Excellent 50 8 - Good 29 6 - Okay 17 4 - Poor 17 2 - Terrible 16 ## Reviews ### 10/10 Excellent #### Quadri 30 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good apartment ##### Quadri Stayed 1 night in Nov 2025 ### 8/10 Good #### Donald 2 Dec 2025 Just good. ##### Donald Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Mia 16 Nov 2025 Liked: Property conditions & facilities The staff where really helpful had some issues with maintenance but got our room transferred to a different location near by and paid for our transportation there would have just liked a little more notice that we were going to be moved but all in all had such a wonderful experience thank you to the staff who made it smooth sailing. ##### Mia Stayed 1 night in Nov 2025 ### 10/10 Excellent #### David 7 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Booked an apartment but due to maintenance problems we were upgraded to a hotel. Very comfortable, quiet and 30 seconds walk to station. ##### David Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Olaoluwatomi 18 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room was clean and large enough. Staff courteous. ##### Olaoluwatomi Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Usman 20 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very much satisfied ##### Usman Stayed 3 nights in Oct 2024 ### 2/10 Terrible #### Lauren 14 Feb 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Disgusting, loud and carpet was filthy ##### Lauren Stayed 7 nights in Jan 2025 ### 4/10 Poor #### Jade 1 Dec 2024 Disliked: Staff & service, property conditions & facilities The property was in a poor condition, when we arrived it smelt dirty. The room had several poor conditions. The kitchen was disgraceful ##### Jade Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Babatunde 20 Oct 2024 Disliked: Staff & service, property conditions & facilities, room comfort Not as advertised ##### Babatunde Stayed 2 nights in Oct 2024 ### 2/10 Terrible #### Stephanie 10 Dec 2023 #### Homeless People, Terrible Condition & Dirty Carpets were dirty and tacky, bedding was stained and ripped, mattresses very old with springs very much felt during sleeping. Toilet sear cane off as was not fixed on at all. The apartments are part of a homeless scheme the council run. So the place is full of foreign homeless people. Avoid at all costs. ![](https://a.travel-assets.com/ugc/hotel-reviews/700C6422217D1ED515A10441E04BB9A2517F67AE1702212325542.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4A2BEAB79C9B8883D6E9CA1DC75F526142E4226A1702212325220.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/66C75D55C7C20CDAFD57A39CCF8A5521C74033301702212321950.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/97A0579F2BE561511BAC0FF07CE81881E9CE3AB51702212321895.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stephanie Stayed 1 night in Dec 2023 ### 4/10 Poor #### Verified traveller 25 Jul 2022 Disliked: Cleanliness, room comfort #### Would not stop again if someone paid me to!! Well we're do I start. Location is on busy, noisy high street. Receptionist only interested in mobile phone. Hallways are filthy and smell of damp. Room was the most dirtiest and smallest room I have ever stopped in. Carpet was filthy and freying in all the corners. Walls were dirty & stained with god knows what. The bed was the most dirtiest and uncomfortable mattress I have ever slept on. Springs in your back constantly and only get 1 thin cushion. How they can justify letting people sleep on them I don't know. Would be better sleeping on the floor tbh. Bathroom was dirty with mould in the shower and floor not been cleaned in months by the looks of it. Avoid at all costs!!! ##### Verified traveller Stayed 2 nights in Jul 2022 ### 6/10 Okay #### Eiyasir 17 Oct 2024 Liked: Staff & service I stayed at this hotel last week, and honestly, it was a bit of a mixed experience. The first night we had issues with the door lock, and the room had only half a curtain, so privacy was kind of a problem, especially since I was with my girlfriend. There was no desk or even a rubbish bin, which was pretty annoying. I talked to the receptionist, and they moved us to a new room the next day, which was way better. After that, the room was fine, and the bathroom was decent too. But one thing that really got on my nerves was that almost every morning, maintenance people would come by to check something or fix things. It felt like we couldn’t just chill or sleep in because they’d be knocking on the door or coming in to do random stuff. Super frustrating. That said, the best part of the hotel was definitely the receptionist. They were really helpful and nice, so that made the experience a bit better. In the end, the hotel was alright, but it had its fair share of issues. If they could sort out the maintenance interruptions and fix the little things, it would be much better. ##### Eiyasir Stayed 7 nights in Oct 2024 ### 2/10 Terrible #### Dragos iulian 27 Nov 2025 Disliked: Cleanliness, amenities, property conditions & facilities My experience with PremierLux Serviced Apartments was unacceptable from start to finish. I booked a room at this property, but when I arrived, I was sent to a completely different hotel without any prior notification or approval. This is a serious breach of trust. The place I was moved to was far below the standard advertised and in no way matched what I had booked. To make things worse, I was charged a deposit that has still not been returned. I have received no clear explanation, no assistance, and no accountability. The entire situation shows a complete lack of professionalism and respect for guests. This was one of the most frustrating experiences I’ve had while travelling. I strongly advise others to avoid this property. ##### Dragos iulian Stayed 1 night in Nov 2025 ### 6/10 Okay #### Flutura 8 Dec 2024 Liked: Cleanliness, room comfort Disliked: Staff & service #### Arnaque Bon séjour globalement, hormis le fait qu’on a payé un supplément pour avoir le petit déjeuner mais qu’il n’y en avait pas à l’hôtel sans moyen de remboursement proposé ##### Flutura Stayed 7 nights in Dec 2024 ### 8/10 Good #### Per Øivind 25 Nov 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Som forventet standard - svært hyggelig betjening Som forventet til prisen. Helt greit. Ingen heis som virket, gikk derfor 5 etasjer opp. Burde skiftet gulvbelegg på rommet - skittent og slitt, ellers ok rom til prisen. Veldig hyggelig betjening. ##### Per Øivind Stayed 2 nights in Nov 2024 ### 4/10 Poor #### Verified traveller 17 Nov 2024 Disliked: Cleanliness, property conditions & facilities, room comfort Fanns inga galgar eller krokar i rummet för att hänga sina kläder på. Marknadförs som att man bor i lägenheter men i verkligheten så delades lägenheten upp i 4 så vi bodde i ett rum istället för lägenhet. ##### Verified traveller Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### ibrahima 13 Nov 2024 Liked: Property conditions & facilities #### Au top Parfait. endroit bie. desservie par les transports, pas trop chère et personnel agréables ##### ibrahima Stayed 2 nights in Nov 2024 ### 4/10 Poor #### Fred 30 Oct 2022 Disliked: Cleanliness, amenities, property conditions & facilities Receptiepersoneel deed hun best, maar liep tegen beperkingen van de locatie aan (bv. geen brood aanwezig, terwijl er ontbijt moet worden gegeven). De kamer zelf was veel kleiner (3×3) dan beschreven; meubilair gammel, bed matig, schoonmaak slecht; douche/toilet zeer klein; wastafel moeilijk te gebruiken; geen mogelijkheid om handdoeken op te hangen; toiletzitting los en veel te klein. Slot van de kamer hing half los; was van binnenuit maar moeilijk op slot te draaien. Ontbijtservice was alleen op de eerste dag goed, daarna werd er steeds minder verstrekt; in de volgende dagen geen brood, geen croissant, geen fruit, geen kaas, bedorven yoghurt, etc. Op dag 3 alleen een croissant gekregen, omdat er geen brood meer was; dag 4 was er geen croissant en geen brood en werd als oplossing brood gekocht bij het tegenoverliggende benzinestation: resultaat 3 boterhammen, 2 bakjes jam en yoghurt als ontbijt - te triest voor woorden... ##### Fred Stayed 4 nights in Oct 2022 ### 2/10 Terrible #### Amandip 12 Dec 2021 Disliked: Cleanliness, communication It was substandard in everyway a cheap style tacky place hair in rooms dirty and uncomfortable. ##### Amandip Stayed 1 night in Dec 2021 ### 2/10 Terrible #### Annette 2 Oct 2021 Disliked: Cleanliness, room comfort, communication Worse experience ever. Only 1 member of staff that was civil Nothing to cook with. The matresses were actally broken with springs digging into your body. The storage smelt and was in very poor condition. ![](https://a.travel-assets.com/ugc/hotel-reviews/392C8690B4C28C74B06770B0974BEBDFE1DE2DB91633190208390.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3FC6D4F03242AF44C8118CA3CFB2ED8AB81367DE1633190244241.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A68411C44811BF89480081BCBE370E4C850C59C61633190276037.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9798603F0734510B9C3F250D5189AE8444C121931633190299655.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Annette Stayed 5 nights in Sep 2021 ### 10/10 Excellent #### Verified traveller 1 Aug 2021 Liked: Cleanliness, property conditions & facilities, communication Good place to stay ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### N 28 Jul 2021 Disliked: Room comfort, communication #### No electricity When we arrived there we was told there was no electricity and it would come back in 20 mins. Then I saw all the notice in the doors saying that there won't be electricity between 10 and 12,however we were there at 2:30pm. There was guests in the corridor as it was very hot, so I enquired about it they said its 3 hours more than the time they initially informed. When I called the reception who told me 20 mins after half an hour of my visit, she said it will take another hour so I decided to leave and asked them to accommodate me in a different hotel. They did provide me a park hotel which is not what I paid for and I didn't like my stay there as well. It ruined my day!! ##### N Stayed 1 night in Jul 2021 ### 4/10 Poor #### Verified traveller 5 Jul 2021 Disliked: Room comfort No air conditioning Rooms cramped Only 2 thin pillows for a whole double bed ##### Verified traveller Stayed 1 night in Jul 2021 ### 10/10 Excellent #### Sheriffideen 5 Jul 2021 Liked: Cleanliness, room comfort, communication Very freindly staff. Spacious accomodation ##### Sheriffideen Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller 7 Jun 2021 #### worst experience at hotel ever! Awful. No clear instruction of needed deposit and while waiting to transfer to clear to credit card, there was no help or empathy from staff. Horrible atmosphere. Lelt feeling embarrassed upset and no offer of refund or comprise, comfort while waiting for our already paid room ##### Verified traveller Stayed 1 night in Jun 2021 ## Expedia's Latest Trends ### Hotels > [ARK Canary Wharf](https://www.expedia.co.uk/London-Hotels-The-Collective-Canary-Wharf.h36660267.Hotel-Information) > > [Shangri-La The Shard, London](https://www.expedia.co.uk/London-Hotels-Shangri-La-The-Shard.h8035714.Hotel-Information) > > [Hilton London Olympia](https://www.expedia.co.uk/London-Hotels-Hilton-London-Olympia.h26035.Hotel-Information) > > [The Savoy](https://www.expedia.co.uk/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [Royal National Hotel](https://www.expedia.co.uk/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [DoubleTree by Hilton Hotel London -Tower of London](https://www.expedia.co.uk/London-Hotels-DoubleTree-By-Hilton-Hotel-London-Tower-Of-London.h3977996.Hotel-Information) > > [Millennium Hotel and Conference Centre Gloucester London](https://www.expedia.co.uk/London-Hotels-Millennium-Gloucester-Hotel-London-Kensington.h523228.Hotel-Information) > > [Hilton London Paddington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Paddington.h598182.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [The Cumberland, London](https://www.expedia.co.uk/London-Hotels-The-Cumberland.h21659.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.co.uk/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [St. Pancras London, Autograph Collection ®](https://www.expedia.co.uk/London-Hotels-St-Pancras-Renaissance-Hotel-London.h3907784.Hotel-Information) > > [Travelodge London Covent Garden](https://www.expedia.co.uk/London-Hotels-Travelodge-London-Covent-Garden.h23389.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.co.uk/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [Corinthia London](https://www.expedia.co.uk/London-Hotels-Corinthia-London.h3849185.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.co.uk/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.co.uk/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [London Hilton on Park Lane](https://www.expedia.co.uk/London-Hotels-London-Hilton-On-Park-Lane.h26769.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.co.uk/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [Renaissance London Heathrow Hotel](https://www.expedia.co.uk/London-Hotels-Renaissance-London-Heathrow-Hotel.h9944.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.co.uk/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.co.uk/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [InterContinental London - The O2 by IHG](https://www.expedia.co.uk/London-Hotels-InterContinental-London-The-O2.h11518997.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.co.uk/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Leonardo Royal London St Paul’s](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-St-Pauls.h1457972.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.co.uk/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [Leonardo Royal London Tower Bridge](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-Tower-Bridge.h4190769.Hotel-Information)