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"It was close to the city centre"

"Very convenient for Carlisle railway station. The room was very clean and functional, although the temperature control didn't seem to work. The rooms at the rear are the quieter ones and will be allocated if available (and requested in advance). The choice of items at breakfast was very good. All the staff I met were very friendly and helpful."

"Great hotel, lovely staff and would recommend"

"A welcoming and helpful check-in at this stunning Victorian hotel right next to the train station and shops. The rooms were spotlessly clean and cosy with comfy beds, full of amenities. The staff were friendly. Thanks again! (also for storing my mountain bike) :)"

"Room 75 very hot and noisy"

"Staff lovely hotel been upgraded spa lovely and had excellent massage"

"Staff were friendly and helpful. We had booked room only and were still able to book a table for evening meal in the restaurant at check-in.The food quality, presentation and service in the restaurant were excellent. The bar area relaxing for an evening drink. Room was clean comfortable and had all the extras we needed for our stay. The hotel is conveniently located to access Keswick and the surrounding area. Would definitely stay again if spending time in the Keswick area."

"Quiet and restful nights of sleep despite being a motorway services- you couldnt hear any traffic noise at all from the hotel. Staff were very friendly. No breakfast pptions but part of motorway services complex, so amenities nearby for any basic needs. We were perfectly happy with our roomwith rehard to location, cleanliness, facilities etc but a few small issues as follows: No floor mat for the bathroom -only a slip mat for in the shower, so although you could use the shower mat in the shower there was nothing to stop the floor from being wet and slippery when you got out! No glasses only mugs for drinking (always find it handy to have glasses for the bathroom or for a drink of water if youve been using the mugs). Also on this occasion the mugs had a strange coating/taste of dishwasher soap/salt when we had our first drinks, so had to throw them away, wash up our mugs ourselves, and make ourselves a new round of drinks. These minor issues did not spoil.our stay or affect the quality of the accomodation and we would.happily stay again in this friendly hotel as it was a very convenient location for us to visit family When we asked for our room to be made up they cleaned the bathroom and replaced towels, toilet rolls etc but didn't make our bed or give clean mugs/spoons etc. This wasnt a big issue for us, but some might have liked a little more attention to detail. "

"Great place! Clean, comfortable, lovely staff and a great breakfast. Heartily recommend it."