Chalets in Blaenau Gwent

"Great location. Hotel needs updating"

"Hotel was pleasant but a bit outdated and tired. Beds very comfy. Tea and coffee making facilities disappointing. "

"Front desk staff were horrible at check in, The asked them where the ice machine was, they told me on the first floor, went there could not find it, they insisted it was there. Asked a different staff member the next morning and was told the ice machine was broken and removed a few days before"

"Excellent check in and stay"

"The room was a good size and the parking was free all weekend. However the pool area was so busy we didn't use it, the bar and restaurant was very expensive. "

"Great location and friendly staff. Some areas of hotel looking a bit tired and issues reported were not dealt with. Rooms are ok but seem disjointed with furniture & appliances in awkward positions. "

"Hotel was great . Got caught out with the extra charge to use the spa as we thought it was included "

"No towels in the room. Shower had one temp. "

"We recently stayed at The Beacon Hotel, Cardiff. As a 3-star hotel, it’s fairly basic and not the most modern or spotless, but it was adequate for a short stay. The location is convenient for getting around Cardiff, and the room had the essentials we needed. Breakfast was enjoyable, with a decent selection to start the day. A special thank you to Fatima, who looked after us really well during breakfast. She was friendly, attentive, and made us feel very welcome. Her service was definitely the highlight of our stay. Overall, a simple stay made better by great customer service."