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"This was the second time of staying at the Banff Springs Hotel. I found the whole experience very pleasing. The reception, bar and restaurant area is very clean and a comfortable place to chill. I booked single rooms for my Son and I and we both found them to be of a good size with a comfortable bed, which is all one needs after a long drive up from London. We ate in the restaurant in the evening and found that the choice of food was plentiful and a good variety of dishes. The food itself was well presented and tasty with good portion sizes. The staff were all very polite and extremely helpful. The only really minor faults I could find were that of no lift and as a disabled person who finds it difficult to walk I struggled with the three flights of stairs. The only other fault was that in the face of hygiene the TV remote was very dirty with a build up of grime around the buttons and failing batteries. I would absolutely recommend staying here if you are intending to work or holiday in this beautiful East coast part of Scotland."

"Breakfast was very delicious and fresh. Room can use some updating"

"Our family spent three nights in two suites at the outstanding Station Hotel. Excellence in four categories: Location: Rothes is a quiet town, very close to many distilleries, the Cairngorms mountains, and to Elgin and Aberlour. Facilities: The suites were luxurious, the bistro very comfortable for breakfast, lunch and dinner, and the whisky bar a very special place. Service/staff: The staff provide outstanding service. As with any hotel, small mistakes happen. The great hotels cover for those mistakes with grace and charm. That is true of the staff at the Station Hotel. Really outstanding, world-class staff: Carys Aspinall made our visit memorable before we even arrived. Contacted prior to our visit because I was having difficulty finding distilleries with openings for tours and tastings, she took the initiative to locate three places, sent me the information on their open time slots, and gave life to our ultimately very successful search. Those places she identified became the backbone of our touring (encouraged by the thoughtful notes she wrote about each one in a follow-up email). Once we arrived, Carys continued to provide the kind of service one dreams about: professional and efficient while also warm and welcoming. At reception, in the bistro, and in the whisky bar, we were helped by her repeatedly and in each case, felt a little bit like we had a very knowledgeable, local friend looking out for us."

"The room was very clean, the breakfast that was included within the room price was fantastic and the staff were very friendly."

"Staff was excellent. Food nice. "

"Room dirty , no remote for tv No breakfast in morning even though we were charged for breakfast,no one available at all in the morning,tried calling the phone number supplied but no answer , finally got the manager at 12oclkck midday ,told them about my issues and they did not care in the slightest ,told me to contact hotels .com ,absolutely disgusting behaviour customer service zero . Do not recommend this place to anyone . "

"Stayed here for 2 nights as a birthday weekend for my hubby, thankfully had a weekend full of plans and didn't need to spend to much time in the room. Bathroom disgusting, skirting boards full of dust, underneath the sink dirty, (as you could see it whilst sitting on the toilet), shower door didn't close, you think it was going to fall off, rather dangerous if you ask me. There's a gap in the balcony doors, so constant draft through them, that's why the radiators are on full blast. Next person that goes in might find what I found in the bedroom floor, if you look for it, don't know how long it's been there. Hard bed and pillows, I've come home needing to book a massage."

"This hotel offers one of the best breakfasts I have had. This is my second visit and it is great - staff are friendly and welcoming also."

"We had a fantastic weekend away with family, lots of space and things to keep everyone entertained swimming pool, table tennis, pool and outdoor toys for the kids. Well equipped kitchen."