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Reviews of Auckland Phoenix Palm

3 out of 5
Auckland Phoenix Palm
79 St. Vincent Avenue, Remuera, Auckland

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 299 reviews" "
Rating 8 - Good. 116 out of 299 reviews" "
Rating 6 - Okay. 40 out of 299 reviews" "
Rating 4 - Poor. 2 out of 299 reviews" "
Rating 2 - Terrible. 1 out of 299 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sue

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Ideal location for the purpose of our visit to Auckland Great kitchen facilities and and sleeping layout. Will certainly stay again.
Stayed 1 night in May 2024

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing! Thank you.
Stayed 1 night in Mar 2024

10/10 Excellent

Debra

Perfect for our stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
We highly recommend the Phoenix Motel. It felt like hi r away from home 😊
Stayed 8 nights in Jan 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel representing good value. Only thing i'd ask is that the bed has a softer feel to it on top
Stayed 2 nights in Jan 2024

8/10 Good

Becky

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, comfortable, affordable and friendly staff. Some things a bit tired e.g broken parts in fridge. Great spot and nice and quiet.
Stayed 2 nights in Jan 2024

8/10 Good

Yuxuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is very close to a lot of good locations.
Stayed 2 nights in Jan 2024

6/10 Okay

Noemi

homey feel, fruit trees planted at the backyard.
Stayed 2 nights in Dec 2023

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant, friendly staff
Stayed 2 nights in Dec 2023

8/10 Good

Annie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Booked for 3 but only 2 towels & flannels Pillows extremly fat, hard n uncomfortable Otherwise greeat stay
Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023

10/10 Excellent

Renee

Liked: Property conditions & facilities
Awesome place. Clean tidy and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Hewitt

Liked: Cleanliness, staff & service, property conditions & facilities
Great position close to the motorway - but still very quiet. Easy walk to Remuera shops. Motel unit pretty standard but could not fault cleanliness and general comfort. Definitely recommend.
Stayed 4 nights in Nov 2023
Response from Ushan on 3 Dec 2023
Hi Hewitt. Thanks for your stay & look forward to see you again.

4/10 Poor

Mike

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Decent place and room but had multiple roaches the moment I waked in the door. I bagged one in a clear garbage bag to show the manager. There were two others in the room as well. Manager refused to move me rooms and could not refund me. Instead showed up with a can of raid and sprayed the room. The room then smelled of the spray all night and I had to keep my stuff isolated and some things in the car to prevent infestation. Would not return. If the property didn’t have a bug problem everything else would have been fine.
Response from Ushan on 3 Dec 2023
Hi Mike, Unfortunately they have reach from the back door & we have taken actions on this. Sorry about this.

8/10 Good

Delwyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Great location. On a quiet street and only a 2-3min safe walk to Ascot Hospital. I missed having a clock radio, bedside lamp, wine glass etc. Pretty basic but value for money. Lovely lady in the office.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jay

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quite & Close to motorway, shops
Stayed 3 nights in Sep 2023

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & Clean, Private Room Warm & Comfortable Place.
Stayed 2 nights in Sep 2023

6/10 Okay

Bennett

Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Suitable to our requirements and will definitely use the services again. Thank you
Stayed 6 nights in Aug 2023

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tidy, clean, quiet, easy access, easy checkin and checkout. Perfect for our stay. Close to delicious Kebab Serai for a nutritious tasty takeaway meal. Would definitely stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

lindsay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Generally comfortable and affordable.
Stayed 4 nights in Aug 2023

10/10 Excellent

Nici

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place - bed not so comfy - very hard.
Stayed 1 night in Aug 2023

10/10 Excellent

Helen

Liked: Staff & service, property conditions & facilities
Nice and clean, good position for our visit to Auckland Food Show at ASB show ground. Had just about everything we wanted (no oven), nice big fridge/freezer.
Stayed 4 nights in Jul 2023

10/10 Excellent

Gaston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, very close to the train station. The room was good, warm, quiet, it all worked well. We parked in front of our room. I would certainly return and recommend.
Stayed 4 nights in Jul 2023

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
9 out of 10 for the accommodation. Comfortable, clean, the service, everything was fine but for one VERY small issue. The lock on the door needs attention, when leaving the room for any reason unattended the lock on the front door is quite difficult to engage when in a hurry. If not for that, 10 out of 10.
Stayed 2 nights in Jul 2023

10/10 Excellent

Grant

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff really helpful
Stayed 3 nights in Jul 2023

8/10 Good

Gaye

Travelled with partner
Liked: Cleanliness, staff & service
Perfect location to Ascot hospital, easy 3min walk. Supermarket and petrol close by. Clean and comfortable.
Stayed 3 nights in Jun 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

6/10 Okay

Andre

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We only stayed one night but the room was scruffy, the bedspread appeared to have never been washed. There was an overwhelming perfume smell which permeated all our luggage and clothing. TV was small and only had free to air channels. The entrance way was very slippery when wet, and given we were unloading in the rain I slipped twice. Compared to other motels in the area this one was overrated, smelt, was filthy and over priced.
Stayed 1 night in May 2023

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, good parking and modern room
Stayed 1 night in May 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for Greenlane Medical Buildings without the high hotel prices. Room was very clean and warm. No hesitation to stay there again, should the need arise.
Stayed 1 night in May 2023

10/10 Excellent

Isaac

Stayed 2 nights in May 2023

10/10 Excellent

Katie

Stayed 2 nights in Apr 2023

8/10 Good

Kirandeep

Stayed 2 nights in Mar 2023

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a little older but great staff and good value
Stayed 2 nights in Feb 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, unit had everything we needed. Was clean and comfortable.
Stayed 2 nights in Mar 2023

10/10 Excellent

barry

Liked: Cleanliness, staff & service
The apartment was spacious and spotless. Kitchen was well equiped & with a supermarket a 2 minute drive away meant we could cook for ourselves rather than eat out. A big saving when travelling. Bed was comfortable - not too soft. Bathroom was large, clean & modern. Single ply toilet paper & loose toilet seat the only downers. There was no traffic noise even tho we were only 200-300 metres from the motorway. Phoenix Palm motel is a big plus for us.
Stayed 3 nights in Mar 2023

8/10 Good

Max

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location, very close to the Ascot Hospital. parking right in front of your room door.
Stayed 2 nights in Feb 2023

8/10 Good

Nazabal

Stayed 1 night in Feb 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Yvonne

Stayed 4 nights in Jan 2023

10/10 Excellent

Chantelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to check in and out, very tidy property
Stayed 1 night in Jan 2023

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay ! Clean tidy , beds a bit firm but other than that , excellent. 😊
Stayed 2 nights in Jan 2023

10/10 Excellent

Chame

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable, and conveniently located. Good price for Auckland.

8/10 Good

Isaac

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice to be at
Stayed 2 nights in Dec 2022

8/10 Good

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy to get to and out of. toilet had a leak around base so hopefully gets fixed

6/10 Okay

tony

Stayed 1 night in Dec 2022

8/10 Good

sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very quiet, shower pressure very low, lots of ants on bench, couldnt get front door to lock, hook that holds up curtain up was broken, sky is great, room can be serviced on request towels etc are left in room for all of your stay
Stayed 3 nights in Nov 2022

10/10 Excellent

Wan Li