2/5 Poor
Verified traveller
Travelled with partner
19 Sep 2020
Liked: Cleanliness, staff & service, amenities
The reception area was nice & spacious.
We stayed there as Rovers were playing across the road in their stadium & it was also a birthday. I had phoned the hotel prior to our stay to ask if I could pay for a bottle of prosecco to be left in the room and I was told no problem & that they would give me a nice room and a plate of desserts - when we arrived to the room there was a plate of desserts saying happy birthday, but no prosecco which was a bit disappointing.
The room was roasting, normally I am not one to ever turn air conditioning on but the room was disgustingly stuffy during the night, there was a portable fan in the room so I’d imagine the hotel were aware that the rooms are stuffy & the fan was only a little desk fan so didn’t make much of a difference.
We were on the 5th floor, and even with the windows closed you could hear the noise of cars passing by which was very annoying as it was a mid week stay so people were out on the roads - I know the noise is not the hotels fault, but it shows the windows installed are very poor. Also the curtains are not blackout as stated.
The rooms are not sound proof, there was constant banging of doors from 8am & at approx 8.30/9am someone came into our room without knocking, they left immediately as they must have seen our bags on the floor etc - I’m assuming it was a cleaner but to not knock before & also at that hour of the morning when we weren’t due to check out until 2pm.
I wouldn’t stay here again.
Stayed 1 night in Sep 2020
