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"The hotel was nice enough to hold our two large suitcases, while we travelled to Edinburgh. I don't think we would have survived Edinburgh if we had to carry around that baggage. Weird thing with return was that the room was a ways from our previous room, but was bigger with a nice bathtub."

"Hotel was fantastic, staff were extremely friendly and helpful."

"Had a lovely stay. We were a couple and had the family room which gave us lots of space…staff all very friendly and helpful. Breakfast was really good. Easy walking distance in to York. On site parking . Enjoyed out two night stay. Would recommend the hotel."

"Excellent location. Friendly staff. Our room was great for our 4 person family and the view or the river from our room was lovely. The only thing I would mention about our room, specifically number 336, was that there was a hole near one of the baseboards and it looked like it needed a bit of TLC."

"Comfortable bed, clean room, pleasant staff, room was a bit warm. Well situated "

"Lovely hotel in a perfect location. I booked this hotel for a special occasion and the staff did a fantastic job to make us feel welcome and special. The room was spacious and we had a lovely view of the gardens opposite. I would definitely book to stay at this hotel again and would highly recommend."

"Staff friendly and efficient, despite having a large but very well behaved french school party. My double room was "cozy" and would have been a squeeze for two people with 18 in bed/wall clearance one side and 30 in bed/sloping wall the other. Ok for single occupation. Access to the room was a maze."

"We had a wonderful stay, our room, the food and the service were excellent and we would highly recommend if you are looking for peace and quiet. "

"We have stayed at this hotel many times over the years when visiting family. On this occasion it was shortly after my wife had an operation. The staff were helpful in providing a room close to the lift and were keen to ensure that everything was okay for us. The only downside was that in booking a second room for our daughter we were charged for 2 breakfasts (no option for a single) by Hotels.com - not the policy of the hotel we were told. In future we would not pre-order breakfast and pay at the hotel."