"Arriving in BOM required 1hr to pass immigration - that’s why shuttle is good to have. Shuttle at payment, OK, you need to get to the hotel. Shuttle confirmed - but no shuttle to pick up. Requested by email when where and how to recognise the shuttle, three times - never got a an answer, other than shuttle at payment - after third request to ensure a defined meeting point - the reply was “noted and confirmed”. Front desk manager handled situation well next day. In hotel dining is good."