Title: Hotel Residency Andheri Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Residency Andheri Travelers maintain fitness routines with ease at this well-connected hotel, where complimentary WiFi keeps them connected while preparing for days of exploration ## Photo gallery for Hotel Residency Andheri ![Reception - Hotel Residency Andheri (Mumbai)](https://images.trvl-media.com/lodging/2000000/1190000/1180300/1180206/dfc1c2fa.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property entrance - Hotel Residency Andheri (Mumbai)](https://images.trvl-media.com/lodging/2000000/1190000/1180300/1180206/67b59de0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance - Hotel Residency Andheri (Mumbai)](https://images.trvl-media.com/lodging/2000000/1190000/1180300/1180206/a6fc519d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Room, 1 Double or 2 Single Beds | View from room - Hotel Residency Andheri (Mumbai)](https://images.trvl-media.com/lodging/2000000/1190000/1180300/1180206/8808f192.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily full breakfast (INR 450 per person) - Hotel Residency Andheri (Mumbai)](https://images.trvl-media.com/lodging/2000000/1190000/1180300/1180206/555e3088.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Andheri East, Hotel Residency Andheri combines comfort with practicality. Guests enjoy convenient dry cleaning/laundry services, gym access, and a limo/town car service for effortless exploration of nearby attractions. ## Reviews 7.6 Good ## Popular amenities - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Gym - Breakfast available £53 includes taxes & fees 1 Feb - 2 Feb ## Room options ### Check availability for these dates Tonight [Jan 7 - Jan 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=1180206&PinnedHotelID=1180206&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=1180206&PinnedHotelID=1180206&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 8 - Jan 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=1180206&PinnedHotelID=1180206&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=1180206&PinnedHotelID=1180206&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=1180206&PinnedHotelID=1180206&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=1180206&PinnedHotelID=1180206&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1180206&PinnedHotelID=1180206&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1180206&PinnedHotelID=1180206&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Executive Room, 1 Double or 2 Single Beds ![Executive Room, 1 Double or 2 Single Beds | View from room](https://images.trvl-media.com/lodging/2000000/1190000/1180300/1180206/8808f192.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 Double or 2 Single Beds 8.8 Excellent 3 reviews ### Highlights Separate sitting area Air conditioning LCD TV Bathrobes Private bathroom Coffee/tea maker Satellite channels In-room safe - 300 sq ft - City view - Sleeps 3 - 1 Double Bed OR 2 Single Beds ### View all photos for Club Room ![Club Room | In-room safe, desk, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/2000000/1190000/1180300/1180206/b98f2954.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room ### Highlights Separate sitting area Air conditioning Fridge LCD TV Bathrobes Private bathroom Rainfall showerhead Free bottled water - 300 sq ft - City view - Sleeps 3 - 1 Double Bed ## You may also like Ad ![Outdoor pool, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/105000000/104900000/104894500/104894418/74f1b7f8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Navi Mumbai Marriott Hotel Nerul - Pool - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 20 reviews £126 includes taxes & fees 16 Jan - 17 Jan [](https://www.expedia.co.uk/Mumbai-Hotels-Navi-Mumbai-Marriott-Hotel.h104894418.Hotel-Information?chkin=2026-1-16&chkout=2026-1-17&rm1=a2®ionId=6050062&destination=Mumbai (and vicinity)&destType=MARKET&latLong=19.107168,72.891596&searchId=3eee3384-b1eb-4102-9b8b-22214e133719&top_cur=GBP) Ad ![Outdoor pool, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/6000000/5310000/5301700/5301691/w3996h2667x0y0-14aae46a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The St. Regis Mumbai Lower Parel - Pool - Spa - Parking included - Free Wi-Fi 9.4 Exceptional 722 reviews £213 includes taxes & fees 9 Jan - 10 Jan [](https://www.expedia.co.uk/Mumbai-Hotels-The-St-Regis-Mumbai.h5301691.Hotel-Information?chkin=2026-1-9&chkout=2026-1-10&rm1=a2®ionId=6050062&destination=Mumbai (and vicinity)&destType=MARKET&latLong=19.107168,72.891596&searchId=3eee3384-b1eb-4102-9b8b-22214e133719&top_cur=GBP) Ad ![Lobby sitting area](https://images.trvl-media.com/lodging/5000000/4260000/4253900/4253887/2e8367f5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sofitel Mumbai BKC Hotel Bandra Kurla Complex - Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 1,007 reviews £145 includes taxes & fees 11 Jan - 12 Jan [](https://www.expedia.co.uk/Mumbai-Hotels-Sofitel-Mumbai-BKC-Hotel.h4253887.Hotel-Information?chkin=2026-1-11&chkout=2026-1-12&rm1=a2®ionId=6050062&destination=Mumbai (and vicinity)&destType=MARKET&latLong=19.107168,72.891596&searchId=3eee3384-b1eb-4102-9b8b-22214e133719&top_cur=GBP) Ad ![Breakfast, lunch, dinner served; garden views ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/94000000/93680000/93677200/93677112/77540f52_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Le Méridien Navi Mumbai Navi Mumbai - Pool - Spa - Parking included - Free Wi-Fi 8.6 Excellent 39 reviews £111 includes taxes & fees 30 Jan - 31 Jan [](https://www.expedia.co.uk/Mumbai-Hotels-Navi-Mumbai-Marriott-Executive-Apartments.h93677112.Hotel-Information?chkin=2026-1-30&chkout=2026-1-31&rm1=a2®ionId=6050062&destination=Mumbai (and vicinity)&destType=MARKET&latLong=19.107168,72.891596&searchId=3eee3384-b1eb-4102-9b8b-22214e133719&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMumbai-Hotels-Hotel-Residency-Andheri.h1180206.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMumbai-Hotels-Hotel-Residency-Andheri.h1180206.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.11300%2C72.85627&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=uAF6SBrroYCvynsf2thZRuArDqM=) 213/1, Suren Road, Gundavali, Andheri (E), Mumbai, Maharashtra, 400 093 #### What's nearby - Shoppers Stop \- 19 min walk \- 1.0 mile - Gilbert Hill \- 6 min drive \- 1.3 miles - MIDC Industrial Estate \- 6 min drive \- 1.3 miles - Mount Carmel Church \- 6 min drive \- 1.5 miles - Santacruz Electronic Export Processing Zone \- 6 min drive \- 1.3 miles #### Getting around - Western Express Highway Station - 8 min walk - Mumbai Andheri Station - 18 min walk - Chhatrapati Shivaji International Airport (BOM) - 11 min drive #### Restaurants - ‪Kabab Corner - ‬3 min walk - ‪Regency - ‬5 min walk - ‪Maharaja - ‬8 min walk - ‪The Mirador Mumbai - ‬9 min walk - ‪Hotel Suba Galaxy - ‬7 min walk ## About this property ### Hotel Residency Andheri Hotel near NESCO Center You can look forward to dry cleaning/laundry services, a gym and a business centre at Hotel Residency Andheri. The on-site restaurant offers breakfast, lunch and dinner. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self-parking and valet parking - Limo/town car service, full breakfast (surcharge) and a 24-hour front desk - Smoke-free property, wedding services and a front desk safe Room features All 96 rooms feature comforts, such as 24-hour room service and air conditioning, in addition to perks, such as separate sitting areas and bathrobes. Other amenities include: - Bathrooms with showers and free toiletries - LCD TVs with premium channels - Separate sitting areas, coffee/tea makers and daily housekeeping ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/39000000/38110000/38108500/38108445/bcd9abab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### hotel Metropole Inn Andheri East - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.0 Very good 32 reviews £46 includes taxes & fees 17 Jan - 18 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=38108445&PinnedHotelID=38108445&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/6000000/5920000/5910500/5910470/dcab79cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Goldfinch Hotel Mumbai Andheri East - Spa - Parking included - Free Wi-Fi - Restaurant 7.0 Good 86 reviews £67 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=5910470&PinnedHotelID=5910470&HadPinnedHotel=true®ionId=-1&adults=2) ![Gym](https://images.trvl-media.com/lodging/1000000/980000/976400/976373/5eb67373.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ramee Guestline Hotel Juhu Juhu - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Limo/town car service - Free self parking on site - Free valet parking on site - Limited on-site valet and self parking ### Food and drink - Daily full breakfast available 7:00 AM to 10:00 AM for a fee: INR 450 for adults and INR 450 for children - A restaurant ### Things to do - Gym ### Family friendly - Laundry facilities - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 5,000 square feet of conference space - Business centre ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift ### More - 1 building - 8 floors - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Rollaway/extra bed (surcharge) ### Bathroom - Dressing gowns - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - LCD TV with premium satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker ### More - Air conditioning (climate-controlled) - Desk - Free daily newspapers - Iron/ironing board on request - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for INR 850.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: from approximately INR 450 for adults and from INR 450 for children - Airport shuttle fee: INR 850 per person (one-way) - Rollaway bed fee: INR 850.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Andheri Hotel Andheri Residency Hotel Hotel Andheri Hotel Residency Hotel Residency Andheri Residency Andheri Residency Hotel Residency Hotel Andheri Hotel Residency Andheri Hotel Hotel Residency Andheri Mumbai Hotel Residency Andheri Hotel Mumbai ## Frequently asked questions ### Is Hotel Residency Andheri pet-friendly? ### How much does it cost to stay at Hotel Residency Andheri? ### How much is parking at Hotel Residency Andheri? ### What time is check-in at Hotel Residency Andheri? ### What time is check-out at Hotel Residency Andheri? ### Does Hotel Residency Andheri provide a shuttle to the airport? ### Where is Hotel Residency Andheri located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Residency Andheri Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 6.6 Location ### 8.0 Staff & service ### 7.0 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 76 8 - Good 115 6 - Okay 41 4 - Poor 22 2 - Terrible 20 ## Reviews ### 10/10 Excellent #### Rushikesh 31 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff is very courteous and polite. They offer a good value breakfast. The property is clean and well maintained. Rooms and bathrooms are good size. Highly recommended for family travellers. ##### Rushikesh Stayed 3 nights in Dec 2025 ### 8/10 Good #### Ketan 1 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel and rooms were clean, with room and bathroom amenities working well. Breakfast was good, with decent variety of dishes. Check-in was was relatively quick but instead of asking guests to manually fill out forms, reception should have the details all in filled in before printing them out for the guests to sign. Otherwise, staff were courteous and professional. ##### Ketan Stayed 1 night in Nov 2025 ### 6/10 Okay #### Lalat 1 Jan 2026 Liked: Cleanliness, property conditions & facilities Disliked: Amenities The staff was not very friendly . Hotel was clean but the sheets kinda smelled a bit . They gave me 2 twin beds but said no extra person cannot come over . I was the only one there. Shower gel was not filled , moisturiser seems like already used , it was small open bottle . Kinda sketchy . Room was good and clean though ##### Lalat Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Schaun 3 Apr 2024 Liked: Amenities Attentive and kind staff. Clean facilities and nice rooms. Breakfast was adequate. ##### Schaun Stayed 1 night in Apr 2024 ### 8/10 Good #### Sunil 23 Sept 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Decent hotel near to Eastern express way Enitre hotel is renovated, compared to pre-Covid days. Rooms and bathrooms are clean. ##### Sunil Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Matthew 23 May 2023 Liked: Staff & service, property conditions & facilities, room comfort #### Solid place close to the airport. Solid hotel stay close to the airport. Not the easiest to get Ubers there at some points in the evening, but the property itself was in decent shape with more improvements happening daily. I was pretty low maintenance, but staff was helpful when needed. Would consider staying here again. ##### Matthew Stayed 6 nights in Mar 2023 ### 8/10 Good #### Riyaz 4 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good experience ##### Riyaz Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Achyut 20 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is located in a good location. No issues finding cabs or restaurants within walking distance. The rooms are well maintained and spacious and the service is good. Slightly costly (6k/night) but i gues all in all justified by the above positives. No negatives per se. Will stay again. ##### Achyut Stayed 2 nights in Jun 2024 ### 8/10 Good #### Kalpesh 3 Aug 2022 Liked: Cleanliness, staff & service staff are friendly rooms are decently big only issue tiles on the floor get slippery after shower and chances to slip is high . they should consider rougher tiles for toilet and bath area ##### Kalpesh Stayed 3 nights in Jul 2022 ### 8/10 Good #### Pradnya 24 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of room service waiter’s uniform was stinking. May be because he was sweating or it was not clean. ##### Pradnya Stayed 2 nights in Mar 2025 ### 2/10 Terrible #### Harish 18 Oct 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bad Experience 😞 Overall it’s very bad experience. Stained bedspreads and wrinkled (it don’t look fresh) at toilet no water pressure. A/c noise and not working properly. ##### Harish Stayed 1 night in Oct 2023 ### 6/10 Okay #### Kunal 23 May 2022 Liked: Staff & service Disliked: Property conditions & facilities The property needs a renewal of its rooms. Amenities are good but maintenance is poor. Bye. KB ##### Kunal Stayed 1 night in May 2022 ### 10/10 Excellent #### Verified traveller 15 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel close to airport. very good and pleasant staff. Only downside is the noise at night from inconsiderate residents slamming doors, ##### Verified traveller Stayed 7 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 29 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent stay, my family enjoyed here. Stayed 4 times in one month. ##### Verified traveller Stayed 3 nights in Feb 2020 ### 4/10 Poor #### Verified traveller 26 Feb 2020 Disliked: Amenities, property conditions & facilities Wifi was very weak, google maps could not be loaded or yelp for that matter. Shower was flooding with water. There was no bar fridge or drinking water facilities. ##### Verified traveller Stayed 1 night in Feb 2020 ### 8/10 Good #### Bhupen, Chicago 12 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good property to stay with good customer service too ##### Bhupen Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Mark 23 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stayed here many times, always return Well situated right on WEH Metro and close to airport and Andheri station this is easy to get to if you're happy staying away from SoBo. I have stayed here many times. Love the vibe of Central Bombay and the convenience of the location. Very clean comfortable hotel. Good value. Service good. Rooms simple but comfortable, nice spacious bathroom. Delicious breakfast. Lots of people staying here on business. ##### Mark Stayed 3 nights in Jan 2020 ### 8/10 Good #### Verified traveller 9 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 직원들의 태도와 시설은 좋았으나 주변환경이 좋지 않았다. 호텔 외부는 불결하였으며, 주요 관광지에서 멀리 떨어져잏다. ##### Verified traveller Stayed 1 night in Dec 2019 ### 6/10 Okay #### Verified traveller 4 Dec 2019 Disliked: Staff & service Customer service needs improvement. Hotel and rooms are clean. ##### Verified traveller Stayed 1 night in Nov 2019 ### 6/10 Okay #### Verified traveller 3 Dec 2019 Liked: Staff & service Disliked: Cleanliness #### Average This was our second stay. We thoroughly enjoyed last time but by now hotel condition has deteriorated. Mosquito in the room that bit me on entrance. Mosquito in dining area. Again got bit. Musty smell in the dining area. But people very helpful. Good service and care ##### Verified traveller Stayed 1 night in Nov 2019 ### 4/10 Poor #### Jawwad 28 Nov 2019 Liked: Cleanliness Disliked: Staff & service, room comfort #### Not a pleasant stay. I stayed at the hotel on Nov 26 2019\. I was impressed with the cleanliness of the lobby and the room. And fairly quick check in. But there were many negatives: there was no hot water when i needed to shower very early morning before catching an early flight. I had requested a wake up call and no one called. They say they have a shuttle to the airport but its not free. It cost me Rs 500 for a short drive to the airport. Not a pleasant stay. ##### Jawwad Stayed 1 night in Nov 2019 ### 6/10 Okay #### Verified traveller 10 Nov 2019 Liked: Cleanliness, amenities, property conditions & facilities No place for driver fresh up.toilet for driver very bad. ##### Verified traveller Stayed 1 night in Nov 2019 ### 2/10 Terrible #### Verified traveller 7 Nov 2019 Liked: Cleanliness, room comfort #### Not going back After four years in a row staying here for my annual stay in Mumbai, I left after a night having two more paid for already. Hot water not working, it was mentioned as an afterthought after finishing my check in. I arrived really late and had an early morning conference, so I went down to the lobby with two concerns: the room was not as the one I booked and I have stayed in all my previous times and the wifi was not stable enough for my morning conference call. The gentleman in the front desk (I believe he is pretty new there) disregarded my concerns and didn't answer my most basic question: was there a way for me to use a wire to connect in the morning? (I know there is) He sent someone to reboot the router and insisted that is all they could do. My connection dropped during the conference 3 times in 40 minutes, I booked my stay at another hotel right away. I think expecting to have your concerns heard and addressed properly is a very low bar for a hotel. I am sad that I won't be staying there any more, I am a huge fan of their food and some of the staff, but when you travel for work you need a hotel that is responsive to your issues in a professional manner. ##### Verified traveller Stayed 3 nights in Nov 2019 ### 4/10 Poor #### Chirag 4 Nov 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### Hotel with multiple issues! There are good and bad points: Good: 1) Breakfast staff was very prompt and helpful 2) Club room was nice size 3) The breakfast food overall was nice (could do with bit more variety) 4) one of the managers that was there when we signed in was very politie and friendly (Wish he was there to help when all the issues started one after another) 5) some staff very hardworking and friendly - Thanks for service Bad: 1) customers were complaining about many different things 2) The hotel doesn't provide all that is listed that you get in hotel 3) we ended up having to use buckets to bath as hot water wasn't available for shower 4) Lunch food was disappointing especially Bhindi wasnt cooked properly snd was a bit raw. 5) my sister had rashes due to bed bugs / insect in her bed 6) the other manager wasn't really Capable of resolving any issues and admitted that he knew about the issues 7) There were no slippers and bathrobes and they know this but still Hotels.com, Bookings.com etc still mention these amenities even though customers don't benefit from it. This is false advertising and misleading when booking. 8) They charges another customer for a shaving kit and not me for the dental kit. Something isn't right here at this hotel. 9) Got told to operate tv from the box as remote only worked for volume then after complaining they sent someone to fix it. 10) Room key stop working I took family ranging from ages of 1&half years of age to 90 years of age. ##### Chirag Stayed 3 nights in Oct 2019 ### 8/10 Good #### Varadaraj 31 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best Service Very closer toThe Airport . Brake fast was very good and the service is very attractive. 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