Find Spa Hotels in Altens, Aberdeen

"The staff here "

"We had a really comfortable stay in a very spacious room which included 2 double beds and 2 large reclining chairs and still had room for furniture, closet space was good and bathroom layout was suitable but could be freshened up. Facilities were really good we used the pool and sauna etc whilst there, changing rooms were clean and spacious. We ate breakfast the choice was phenomenal something for everyone, the pancake making machine is a fun addition for the BIG kids 😂😂😂. Was a very relaxed and fun weekend away overall was a really great first time experience. Staff were very friendly and accommodating was also very well priced for standard. "

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"What should have been a special, long-overdue break turned into a complete disaster. My wife and I were evacuated in the middle of the night due to a gas leak—a genuinely frightening experience. We were abruptly forced out of the hotel with no proper reassurance or handling of the situation, which alone is unacceptable. We were offered “alternative accommodation,” but it did not have the same facilities or standard as what we had paid for. Given the circumstances and the time of night, we chose to make our own way home instead. This was our first time away since having our son, and the trip was completely ruined. To make matters worse, the hotel has refused any refund or compensation, despite the stay being cut short due to a serious safety issue entirely outside of our control. That response speaks volumes about how they treat their guests when something goes wrong. Safety concerns, a ruined stay, and zero accountability. I would strongly recommend looking elsewhere if you value basic duty of care and customer service."