Union Square Shopping Centre

The food was all round outstanding as were the staff. Jenna the Manager went over and above in making sure our stay was comfortable and enjoyable.

We stayed 2 nights and paid £114 per night for bed and breakfast in a Heritage room called Irvine. The soundproofing in the room was shocking with a loud humming noise coming from behind our bed and the noise of doors slamming and guests talking. When I reported this to receptionist she acknowledged that the humming noise was from the room next door’s plumbing. I was not offered a different room. We were visited by both a spider and cockroach in the bathroom. I would therefore strongly recommend not to stay in the room called Irvine. The breakfast was OK. The croissants and muffins were fresh but when they were gone they were gone. My advice is to go for breakfast early. The porridge from the menu was very good and I would recommend it. IMO the property needs a lot of money spent on renovation and as an example the windows need replacing throughout the property. IMO most of the younger staff need extra training to help them understand better customer service. Overall our stay was a below average experience for a 4 star hotel, but reasonable value for money.

We thoroughly enjoyed the hotel. The facilities, the staff, and the room was very nice. Highly recommended.