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Reviews of a&o Aachen Hauptbahnhof - Hostel

a&o Aachen Hauptbahnhof - Hostel
Hackländerstraße 5, Aachen, NW

Reviews

7.4

Good

Rating 10 - Excellent. 97 out of 409 reviews" "
Rating 8 - Good. 171 out of 409 reviews" "
Rating 6 - Okay. 82 out of 409 reviews" "
Rating 4 - Poor. 37 out of 409 reviews" "
Rating 2 - Terrible. 22 out of 409 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

He

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 4 nights in Apr 2024

8/10 Good

Bilal

Stayed 1 night in Oct 2023

10/10 Excellent

Phelan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value Vs quality ratio. Staff friendly and efficient. Room has all you need.
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Travelled with group
Great location, excellent value for money too. Staff were very helpful, rooms are basic but of a good standard and very clean. Hostel is perfect for a weekend trip to Aachen or for business.
Stayed 3 nights in Sep 2023

6/10 Okay

Harikrishnan

Stayed 2 nights in Jul 2023

4/10 Poor

Khaled

Travelled with family
Disliked: Cleanliness, staff & service, amenities
A very poor choice unfortunately. Good I only needed one night in Aachen. Never again here.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

6/10 Okay

Aymeric

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Location is perfect if you come/go to the train station. Outside of that the hotel is very basic and charmless. Staff was rude at night, morning staff was nicer.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
Stayed 1 night in Dec 2021

6/10 Okay

Fei

Stayed 1 night in Jul 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Amine

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and affordable
Not bad really, got my own dorm room to myself
Stayed 3 nights in Jun 2020

8/10 Good

Soondook

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

john

Liked: Cleanliness
Got an amazing price at last minute and sharing a room with strangers,so can’t really complain.Location was convenient for walking i to town centre but parking nearby expensive and meters until 2100 hrs. However room was really noisy as no sound proofing so could hear station announcements and I think there were three groups of Schoolchildren staying there.luckily I was leaving early but would have been Impossible to sleep after 0600 when the railway station came to life Young gentleman acting as Barman/receptionist seemed very put out if people asked fir anything other than a drink -not friendly. Lu
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but very nice stay. It's a two minute walk from the main station. Staff very friendly..
Stayed 1 night in Oct 2019

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service
Family room to small
Stayed 4 nights in Aug 2019

6/10 Okay

Daniel

Not to family friendly.
Very intimidating place to arrive after dark. Alcohol, tatoos and a bar atmosphere at check in made It Awkward for my family. Nice bakery down the street though!
Stayed 1 night in Jul 2019

6/10 Okay

Xiaoxiong

Stayed 1 night in Jul 2019

4/10 Poor

Béatrice

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Fransiska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice and value for money
Its very close with main station. Great choice for hostel type
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, just a short walk from Aachen Hbf and a ten minute walk away from the historic
Stayed 7 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hostel; a little small. Only qualm I had was I paid extra to stay in an all-female dorm and they kept booking men into our room.
Stayed 6 nights in Mar 2019

10/10 Excellent

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
Good prices, the people there are friendly. Rooms are clean and the lobby is comfy! There is also a luggage room where I was able to safely leave my things while I toured the city.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to change room as the first stank of tobacco - despite no smoking policy obviously some selfish egoists don't care less. Anyway another room found - lots of warm radiators made for a very comfortable night. Bar and ATM machine avaialble as well so very handy.
Stayed 1 night in Jan 2019

2/10 Terrible

TK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chose this hotel just because of its proximity to the station, but turned out to be one of the worst decisions. Extremely claustrophobic rooms, not very well kept and very poor furnishings and incompetent staff. For 10 buks more you can go for an Ibis or likes, which has much higher standards than this hotel. Wont even come close to the AO hotels ever!!!
Stayed 1 night in Dec 2018

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and a great price for a short stay
Rooms were clean. It was nice to be have a kitchen available to keep somethings cold in the fridge. Price was great for a quick stop in Aachen. We would stay there again.
Stayed 1 night in Nov 2018

8/10 Good

Gerhard

Great location, basic and inexpensive stay, clean with showers, close to the main rail station
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Horrible place, very rude staff, rude and inept and racist manager. The hotel is right besides the Aachen HBF train station, and that means you will hear every single train that enters and exits the station, regardless if your window is open or closed. There is no central air or fan, and this makes for uncomfortable times should the room get hot, your only other option is to open the window, which will expose you to not only the excessive train noises, but the traffic of cars driving by on the very busy street. Very importantly, this hotel has a club house in its building that hosts several night events each week. During my stay at the A & O hostel/hotel, I was told by the club house staff that certain section of the hotel is not safe for people who are not whites, because they do have skinheads and far-right extremists who come to their clubs, and they can attack any hotel guest that does not fit in with them. In the kitchen, there is a sign that states on the fridge that cleanup of the fridge and kitchen is done on Mondays, but at the A&O hostel in Aachen, there was no cleanup on Monday or Tuesday, it was a filthy mess with the trash bin overflown with garbage that extended to the floor and with dishes scattered around the kitchen. I then went grocery shopping on Wednesday and purchased 35 euros worth of groceries, cooked them and placed it inside the fridge. By Thursday, I noticed that the kitchen was cleaned up and my food was among the items that was discarded away.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Patrick

Disliked: Property conditions & facilities, room comfort
Very Expensive for Below average Hostel
Price for a one night stay with a double bed was over $200 USD. The hotel and room was WAY over priced for the quality of facility and quality of room. Room was very plain with little to no decor. Felt more like an industrial service quarters. Hallways echoed loudly with every noise. Best feature of the facility was close proximity to Train station. It was less than a 5 minute walk to the station.
Stayed 1 night in Sep 2018

8/10 Good

Naeem, UK

Liked: Cleanliness, staff & service
Nice hotel, good price and closer to all the shops
Was good experience, the hotel is good for its price.
Stayed 1 night in Aug 2018

6/10 Okay

sid, bangkok

Liked: Cleanliness, staff & service
Nice staff taking care hotel
Staff did very good of taking care also room cleaning but the wifi quite bad.
Stayed 1 night in Jul 2018

6/10 Okay

David, chicago, IL

Liked: Cleanliness, room comfort
Close to Bahnhof
Fine space reasonable price no more to tell you should be happy I wrote as much as I did.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Room comfort
It is what it claims to be - a hotel that is part of a hostel. You get what you pay for. Lifts didn't always work. Towels and sheets were stained. But large sized room, and the bathroom was surprisingly new and workable. OK for just a night.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steer clear
Beds were shaky and was charged a significant amount for sheets and towels which the amounts were not previously known. Rooms were very small and crowded for 4 people stay. Staff were not friendly nor helpful. Not the best experience all round out of all my experiences with hostels.
Stayed 1 night in Feb 2018

8/10 Good

Angela yichun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2018

6/10 Okay

Narumon

Stayed 2 nights in Nov 2017

6/10 Okay

Narumon

Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel exactly as described. Good clean basic accommodation with everything you need for basic creature comforts​ and always plenty of hot water. Location is approximately 10 to 15 minutes' walk to the city centre and easy to find. Breakfast is available and very good for the price with helpful, knowledgeable staff. Would definitely stay here again. Helios...
Stayed 4 nights in Dec 2017

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money and very central staff very helping
Stayed 1 night in Nov 2017

10/10 Excellent

Troxel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Jian Sheng

Liked: Property conditions & facilities
directly next to station and easy to locate. dorm room was nice but smelled because of unhygienic roommate. facilities provide were great, but wifi was not working on the 2nd evening i stayed.
Stayed 2 nights in Aug 2017

8/10 Good

mario

Liked: Cleanliness, staff & service
Convenient and affordable
Very basic hotel room but decent for the price. We had a private room. Location was perfect for us, as we used Aachen as a base for traveling to other cities. (You're a three minute walk to the central station, where you can get tickets, there's a drug store, McDonalds, and two snack bars.) Beds were comfortable but the pillows were way too thin. Room was stuffy and a fan would have been a big help. There is a laundromat across the street that was very clean and affordable.
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, located near the train station
Clean room, located near the train station, good value for money.
Stayed 5 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Big spacious room and as we booked the family room, bedsheets and towels were all inclusive. Nice and clean.

8/10 Good

Donna

Liked: Cleanliness, room comfort
This is the fourth time I have stayed at an A&O and the first time at this location. We paid hotel price for hostel accommodations. I was disappointed in the reception personnel. They were busy talking amongst themselves and hurriedly put the form in front of me. No greeting. We reserved a double with private bath (shower) including toiletries. There were towels, a hair dryer and soap dispenser (attached to wall) but no toiletries. Not even a shower cap. The hotel has two elevators so we couldn't understand why we had to wait 15 minutes for one. We were on the fourth level and had several pieces of luggage each so we did not want to use the stairs. Neither elevator was moving so my daughter walked down to the next level to see why it was not moving. The door on the elevator would not close. At check out I told receptionist about problem. She said she did not know of any problem. That was that.

4/10 Poor

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
The bed was very uncomfortable. The lady at the hostel cost $12 euros to wash and dry two small loads of clothes (needed extra drying time). The staff was not helpful. I won't be staying again.