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Great staff! Really went out of their way to make us feel comfortable. The rooms are clean but could use some updating. The location is right across from the train station, but from the 5th floor, we didn't hear any noise. The corridors are very long so it takes awhile to get to your room depending ...
It was very pleasant and the room is very clean and classy. Eye catching style as soon as you walk in. The outside could be improved to look less grey. Apart from that it is good.
We had trouble adjusting the room temp, too cold. Maintance man had to be calledx2. Then there was a delay at check out. Other wise the place was attractive, clean, and the restaurant was good.
One night stay overall a good hotel handy to heathrow
We recently spent eleven nights at this hotel. We had a lovely room on the ninth floor, overlooking Kensington Gardens. Although it was on a main road, we could not hear the traffic. The staff at the desk are very helpful and welcoming. We were delighted to find wine and a welcome card in the room, ...
Hotel was in a great location with easy access to two underground stations. The room was very clean as was the hotel and great customer service provided with very helpful and friendly staff. Breakfast was a mammoth task with so many guests staying and some breakfast items did run out.
On arrival I was greeted by very friendly, professional staff and this made me feel very welcome and appreciated that I was using this hotel which I would definitely stay at again.
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