The hotel was very nice, clean and comfortable. The rooms were very nice on the Bay side. The only thing needed in the room was another chair. There was only one desk chair, but there was two rod iron chairs on balcony. The three day stay was great and the breakfasts were, too. Hope to visit again. It deserves to be rated 4 stars.
The Waterfront Hotel is ideally located between the San Francisco Bay Ferry and Jack London Square where jazz club Yoshi's is located. The ferry takes you to the Ferry Building in San Francisco or to Pier 41 which is at Fisherman's Wharf and is located next to Pier 39, a major tourist destination. We used the Ferry every day for five days.
The hotel itself is perfection. I would say that the bell staff is lacking in attentiveness, and I say this with more than a few year's experience in dealing with them. You can tip them, and they will still forget to bring your bags up. However, the housekeeping staff is outstanding, and they deserve praise, recognition and much better than average gratuities for each day's care of your room. The desk attendants are also very attentive and helpful. They will do anything to enhance your experience at the Waterfront. The valet guys are also excellent. They can't do enough for you.
I will not downgrade this hotel because of the bell staff because everything else is excellent. Just be warned on that one issue.
We spent our anniversary at the Claremont and were treated very well. We got upgraded to a suite with exceptional views. Room was decorated with roses. We had a perfect day at the spa, the pool and the restaurants. Great service!
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