We celebrated our 32nd anniversary at The Empress, one of many visits throughout the years. We've had indulgent stays in luxurious rooms as well as budget stays with young children on roll-away beds. We've stayed when the hotel was growing a bit tatty with age, and after a major updating. What remains the same is the professionalism of the staff. We've always been treated with warm hospitality by every employee, no matter what we're wearing or which room we're staying in. That's a reflection of excellent management, from mission and policy to staff hiring and training.
The great central location, interesting history well-displayed, wonderful restaurants and beautiful public areas all add to the lovely experience of being well cared for at The Empress.
We really enjoyed the hotel. It was very clean and comfortable with friendly service. I sprang for the "deluxe" room with the fancy shower and it was totally worth it. Our room had a nice little seating area, a desk, a fridge, and a coffee pot. That's plenty to make me feel at home.
We had dinner in the pub downstairs, Garrick's Head Pub. It was delicious and I'd highly recommend the burger. I cannot remember having better french fries, either.
We thoroughly enjoyed our stay at The Union Club. The staff were extremely pleasant and helpful and the building itself has lots of character and charm. We really enjoyed being able to sit in the bar or the large old reading room in the evenings with a glass of wine. The surroundings added an air of relaxation and a slowing down of time. It may not suit everyone and there is a dress code when in the hotel but this was not a problem.
Eileen from Sydney
A beautiful heritage building appointed with old oak mahogany and cherry woods with many antiques and paintings from the …More
We loved our experience staying at the Rosewood Inn. The room was comfortable, and clean - the breakfast was delicious, and tea was very nice as well. The staff were so kind to us, they even make us a brown bag breakfast on the day we were leaving because we were heading out before the 8am breakfast sitting. There was also a fridge and glasses in our room so we had our own snacks. There were a lot of stairs to our room - we had no problem with it but it may be tricky for some guests. The location in Victoria is perfect! You can easily walk to the downtown heading one way, and to Beacon Hill Park (you can see the parliament buildings from the front yard). We hope we get the opportunity to come back - we would jump at the chance to stay at the Rosewood again.
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