Overall, it was a great hotel. The room was absolutely beautiful, comfortable and clean. The food was great. The staff was efficient, courteous, and friendly. The only issue I had was I left luggage in the room after check out time and they charged me a rather hefty amount to get my bags, but I guess the rules are the rules.
Dave from Allentown, PA., USA.
Situated near the airport, in Entebbe, this hotel is close to Entebbe Golf Club, Entebbe Botanical Garden, and Ugandan …More
There is a great lack of urgency and attention to detail within the staff of this hotel. They don't appear to present that there is any sense of importance toward working out problems within the hotel...they give the impression that there's nothing that can be done. I had problems with the internet and numerous problems with power interruptions. I use my company computer in every hotel I stay and for some reason it didn't want to work within this hotel...I'm no expert with computers but I have enough knowledge to know when it's a server problem...of course they didn't want to listen to me. The cleaning service is totally off schedule and does not consider the customers' rest and relaxation to be paramount, this was a major problem especially when a customer has just come off a long flight. This was not all the hotels' fault because there is a switch which tells the maid not to disturb of which I forgot to arm, but even then she found it necessary to disturb my rest with the dire need to have to change the sheets before the world came to an end. When I call ahead to the front desk to prepare my bill for a speedy check out, when I get to the desk, I find that that there's nothing done. I would not recommend this hotel to anyone else.
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