Entebbe hotels

We were welcomed and in processed by very professional staff. The service was quick to the point and very friendly. From the welcome of the doorman to the baggage handler whom took us to our room was friendly , well dressed and professional in the way they conducted themselves. The facilities at the hotel is excellent. Swimming pool ,gym, veranda, pool bar and lounge/dining facility is well staffed and very safe even for children. Room is cleaned thoroughly and efficiently without disrupting your comfort and pleasure. The safe in the room for your private valuables is an big plus point as nobody wants to carry around everything all day long. Room service can be upgraded as I failed to each them twice during my 4 days stay. Overall the Lake Victoria hotel has been one of my best experiences and the stay was very satisfactorily and relaxing. Thank you to the staff that was so helpful and efficient in the service they provided.

My wife and I needed somewhere to stay for the night prior to her early flight out the South Africa. We selected the Imperial as the website photos looked pleasing. We arrived mid afternoon and, apart from the room door needing a new battery to operate the automatic door lock, everything things we saw and did over the afternoon, evening and morning was up to expectations. We live in an area where bathing is using a bucket and even when the water is on, the shower trickles. The ablutions provided in the resort are first rate - we loved the long showers and the bath. The shops in the resort are very good and the items were reasonably priced in comparison to a large shipping arcade. The staff were very polite and the food was also very enjoyable. We will be coming back.

A very comfortable stay with exceptionally pleasant and helpful staff.

The Gorilla African Guest House is one of those gems we find every now and again. The staff are absolutely fantastic beginning with Alice, the manager. The setting is excellent, my room was spacious and comfortable and the included breakfast was delicious. I would go back without hesitation.

There is a great lack of urgency and attention to detail within the staff of this hotel. They don't appear to present that there is any sense of importance toward working out problems within the hotel...they give the impression that there's nothing that can be done. I had problems with the internet and numerous problems with power interruptions. I use my company computer in every hotel I stay and for some reason it didn't want to work within this hotel...I'm no expert with computers but I have enough knowledge to know when it's a server problem...of course they didn't want to listen to me. The cleaning service is totally off schedule and does not consider the customers' rest and relaxation to be paramount, this was a major problem especially when a customer has just come off a long flight. This was not all the hotels' fault because there is a switch which tells the maid not to disturb of which I forgot to arm, but even then she found it necessary to disturb my rest with the dire need to have to change the sheets before the world came to an end. When I call ahead to the front desk to prepare my bill for a speedy check out, when I get to the desk, I find that that there's nothing done. I would not recommend this hotel to anyone else.