Kampala Serena Hotel

Photo gallery for Kampala Serena Hotel

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Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of Kampala Serena Hotel

Kampala Serena Hotel

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
Map
Kintu Road, Kampala, 256

Explore the area

  • Popular LocationUganda Golf Course8 min walk
  • Popular LocationThe Parliament of the Republic of Uganda11 min walk
  • Popular LocationEmbassy of Sweden20 min walk
  • AirportEntebbe (EBB-Entebbe Intl.)39 min drive

Choose dates to view prices

About this area

Kampala

Located in Kampala, Kampala Serena Hotel is in the city centre. Uganda National Museum and Ndere Cultural Centre are cultural highlights, and travellers looking to shop may want to visit The Acacia Mall and Metroplex Shopping Mall. Travelling with kids? Consider Nakigalala Tea Estate, or check out an event or a game at National Stadium.

What's nearby

  • Uganda Golf Course - 8 min walk
  • The Parliament of the Republic of Uganda - 11 min walk
  • Embassy of France - 17 min walk
  • Embassy of Sweden - 20 min walk
  • Kibuli Mosque - 12 min drive

Getting around

  • Entebbe (EBB-Entebbe Intl.) - 39 min drive

Restaurants

  • The Water - 5 min walk
  • Meeting Point - 5 min walk
  • Banange Brewing Company - 7 min walk
  • Yujo Japanese Restaurant - 7 min walk
  • Asian Fusion - 8 min walk

About this property

Kampala Serena Hotel

Family-friendly hotel with 6 restaurants and full-service spa
Along with 6 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free buffet breakfast, free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club and a poolside bar.
Kampala Serena Hotel offers 152 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Guests aged under 18 years old are not allowed in the health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Serena Maisha Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages spoken

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6 AM–10 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • The Pearl Restaurant
  • Explorer Italian Bistro
  • The Lakes Restaurant
  • Pool Side Restaurant
  • Champagne Bar

Things to do

  • Aerobics classes
  • Art gallery
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (10290 square feet of space)
  • Meeting rooms - 16

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch smart TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from noon - 6:00 PM
Late check-in subject to availability
Express check-in

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for UGX 100.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the health club
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 96 out of 122 reviews
5 - Excellent 79%
Rating 4 - Good. 22 out of 122 reviews
4 - Good 18%
Rating 3 - Okay. 3 out of 122 reviews
3 - Okay 2%
Rating 2 - Poor. 0 out of 122 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 122 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.6/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

4.7/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely welcoming and has great facilities. Providing very comfortable rooms and excellent service.
Stayed 1 night in May 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kampala Serena has some of the most beautiful grounds in the city. The amenities were fantastic, and the service was exceptional. Can’t recommend enough.
Stayed 7 nights in Feb 2022

5/5 Excellent

Stayed 1 night in Feb 2022

5/5 Excellent

Stayed 1 night in Jan 2022

5/5 Excellent

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jacquie - United Kingdom
My stay @ Serena hotel kampala was incredible . The staff were amazing , from the manager James, right down to house keeping Emmanuel and crew , room service Arnold and crew , the restaurants, reception. The most outstanding staff I can remember was Jackie from room service ( Nothing was ever too much for her, Rosette from the restaurant always there to serve . Denis, Joyce, Moses both of them , Wilfred from Laundry, Ambrose and Wycliff @the entrance , the drivers . I can’t mention everyone . The services were Remarkable. Can’t wait to see them again.
Stayed 10 nights in Nov 2021

3/5 Okay

Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in May 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020

1/5 Terrible

Stayed 3 nights in Mar 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food options. Nice pool, sauna, steam room. Very helpful staff. Comfortable room and amenities.
Stayed 1 night in Feb 2020

5/5 Excellent

Stayed 1 night in Feb 2020