Lake Victoria Serena Golf Resort & Spa

Photo gallery for Lake Victoria Serena Golf Resort & Spa

Primary image
2 outdoor pools
2 outdoor pools
2 outdoor pools
Minibar, in-room safe, desk, soundproofing

Overview of Lake Victoria Serena Golf Resort & Spa

Lake Victoria Serena Golf Resort & Spa

5.0 star property

4.3/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Lweza - Kigo Road, off Entebbe Road, Kampala, 37761

Explore the area

  • Popular LocationMildmay Uganda Hospital7 min drive
  • Popular LocationDoctors' Hospital Sseguku22 min drive
  • Popular LocationEmbassy of the United States41 min drive
  • AirportEntebbe (EBB-Entebbe Intl.)43 min drive

Choose dates to view prices

About this area

Kampala

Located in Kampala, Lake Victoria Serena Golf Resort & Spa is near the airport and on a lake. The area's natural beauty can be seen at Lake Victoria and Kitubulu Forest and Beach, while Uganda National Museum and Ndere Cultural Centre are cultural highlights. Travelling with kids? Consider Nakigalala Tea Estate, or check out an event or a game at National Stadium. Spend some time exploring the area's activities, including golfing and outlet shopping.

What's nearby

  • Mildmay Uganda Hospital - 7 min drive
  • Doctors' Hospital Sseguku - 22 min drive
  • Kabaka's Palace - 40 min drive
  • Embassy of the United States - 41 min drive
  • Rubaga Cathedral - 43 min drive

Getting around

  • Entebbe (EBB-Entebbe Intl.) - 37 min drive

Restaurants

  • Rios Bar & Restaurant - 7 min drive
  • Republique - 8 min drive
  • The Bay - 8 min drive
  • Jahazi Pier - 8 min drive
  • Miki's Bar - 9 min drive

About this property

Lake Victoria Serena Golf Resort & Spa

5-star, family-friendly resort near Lake Victoria
Along with 2 restaurants, this smoke-free resort has 2 outdoor pools and a full-service spa. Free buffet breakfast, free WiFi in public areas and free valet parking are also provided. Other amenities include a golf course, a health club and a bar/lounge.
Lake Victoria Serena Golf Resort & Spa offers 124 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. 42-inch Smart televisions come with premium cable channels. Rooms have partially open bathrooms.

This Kampala resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Serena Maisha Spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), SGS (third-party expert - Global) and COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6:30 AM–9:30 AM
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • The Citadel Restaurant
  • The Kigo Bar
  • Lake View Pool Terrace
  • Courtyard Lounge
  • SEA Restaurant

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Pool gate
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Toys
  • Trampoline

Conveniences

  • Banquet hall
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Golf caddy
  • Golf cart
  • Golf clubhouse
  • Golf lessons with a pro
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Turndown service

Business services

  • Business centre
  • Conference centre (29 square feet of space)
  • Meeting rooms - 5

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Reflexology
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible parking

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathroom (partially open)
  • Hairdryer
  • Towels

Entertainment

  • 42-inch smart TV
  • TV channels
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini fridge
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 12:30 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for UGX 268900 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: UGX 228480 per person
  • Airport shuttle fee per child: UGX 190400 (from 5 to 13 years old)
  • Rollaway bed fee: UGX 268900 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Lake Victoria Resort
Lake Victoria Serena
Lake Victoria Serena Kampala
Lake Victoria Serena Golf Resort Entebbe
Lake Victoria Serena Resort Kampala
Serena Lake Victoria
Serena Lake Victoria Resort
Serena Resort Lake Victoria
Victoria Serena
Lake Victoria Serena Hotel Kampala
Lake Victoria Serena Golf
Lake Victoria Serena Golf Entebbe
Lake Victoria Serena Golf Resort Kampala
Lake Victoria Serena Golf Resort
Lake Victoria Serena Golf Kampala
Lake Victoria Serena Resort
Lake Victoria Serena Golf Resort Spa
Victoria Serena & Spa Kampala
Lake Victoria Serena Golf Resort & Spa Resort
Lake Victoria Serena Golf Resort & Spa Kampala
Lake Victoria Serena Golf Resort & Spa Resort Kampala

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 31 out of 58 reviews
5 - Excellent 53%
Rating 4 - Good. 18 out of 58 reviews
4 - Good 31%
Rating 3 - Okay. 5 out of 58 reviews
3 - Okay 9%
Rating 2 - Poor. 3 out of 58 reviews
2 - Poor 5%
Rating 1 - Terrible. 1 out of 58 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.2/5

Staff & service

4.6/5

Amenities

4.4/5

Property conditions & facilities

4.0/5

Eco-friendliness

1/5 Terrible

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check out experience
Stayed 2 nights in Mar 2022

4/5 Good

Stayed 2 nights in Jan 2022

2/5 Poor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Recommended for International Business
This hotel has no ATM Machine. UBER service is generally unavailable in this area. ATM machines within 10min of the Hotel provide limited currency withdrawal. Purchasing a local SIM requires travel to distant places in order to get connected. Facebook does not work properly in the hotel
Stayed 3 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

5/5 Excellent

Stayed 1 night in Oct 2020