The staff at the Mondrian, in particular the valet and non-check in staff were very polite and pleasant.
I think the check-in staff could've been more friendly but they were helpful.
Overall the stay was great. Just watch for the party-goers on the weekend - it can get a bit loud, noisy and crazy until the wee hours of the morning. You are in the nightclub district of LA so be prepared for some late nights.
The WiFi was terrible and not sufficient for business travellers. Why oh why do hotels scimp on something like WiFi which is relatively cheap to provide but so vital to make a business trip effective? Penny-wise, pound-foolish!!!
I was very disappointed that the hotel don't have a media room with a computer. It was very difficult to book any tours because we couldn't print any thing.
I was very upset at the end of my stay. There were local call charges, they dont let you know that in advance. They have a rule no outside alcohol on the premises. They have extremely high Minibar. I have never seen that rule at any hotel. The location wasn't that great either
Great location and friendly staff! We are late 30 something's from Northern California...we like more of the Portland vibe than the LA vibe. This hotel is totally swanky and epitomizes all the LA stereotypes...gorgeous staff members, hunks playing ping pong, house music playing on a loop. With that said, if you love the idea of being 21 forever (or shop at forever 21) you will love this gem in West Hollywood. If you are a bit older, refined and techno days are behind you...still a great place to stay...have fun and relish in the irony!
Pocket Guide: Los Angeles Beverly Hills - West Hollywood Hotels
Multimillion-dollar mansions flank Beverly Hills’ palm-lined streets. Lifestyles of the rich and famous are on full view on Rodeo Drive’s boutiques, from Armani to Zegna. Not coincidentally, the Melrose District east of Beverly Hills has excellent secondhand shops. Many up-and-coming design studios are based in Melrose. Nearby, West Hollywood, or WeHo, is the epicenter of Los Angeles gay life.
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