North Austin Waterpark Holidays

Great location for walk to the Moody Center

Easy check in, friendly helpful staff, nice clean room. We stayed here for easy walk to bars and restaurants on 6th street. We walked all around Austin. Easy walk to the bat bridge, enjoyed watching the bats! We enjoyed our stay, would definitely stay here again!

My first introduction to the hotel was 0 parking anywhere and the only option was 59 dollar overnight valet, after being on flights for hours we gave up and just did the valet.(tip for future travelers who have a rental car- park 2 miles away in a neighborhood and uber back and forth from the hotel. 5 dollars a ride 10 a day VS 60 a night!) A little more salt in the wound, to pay it literally MAKES you tip online otherwise it won't process your payment. Once getting inside we get in line and the woman (don't remember her name) just stares at me from behind the counter, doesn't say a single word to me so I have to initiate the conversation and say I'm checking in, she immediately asks for a card on file for incidentals without telling us how much the charge will be. She's extremely dismissive and rude during this whole process to the point my boyfriend felt the need to take over the convo. The sound from the streets were so loud it felt like I was having a personal concert in my hotel room. In my opinion, a hotel that charges this much for a night should have sound proofing. The maid service was great! You will have to play musical elevators as only 2 of them go beyond the 14th floor if you're staying above that level. Says there's an ice machine but I searched every corner of our floor and there wasn't one, who knows. Overall, would not come back here. Not terrible, definitely not good. Check out also tried to add on an extra night of valet, which was taken off thankfully.🙃

the property was very clean and the personal very kindness. dinner is excellent

Clean and modern, has nice stuff. Loved the espresso machine for coffee! Good service. However, parking was too expensive and room was too small!

We had a great stay here the first time about a month ago, this time was a little disappointing. Excluding the bartender Austin at Rules and Regs, and excluding the check in staff at the Gold Lounge, the service everywhere else was not great. The lobby bartenders/servers and the lady at Good Times was really not warm, welcoming or friendly at all. Almost like we were bothering them for being there. We also asked the concierge if they had some chips because they did the last time and she told me no but I could purchase snacks in my room. Minor thing but still off-putting. We had the complete opposite experience the first time we stayed here where the staff and service everywhere was excellent so just really a let down especially for the price point of a hotel like this. The property itself is beautiful and has great amenities and the gold experience is nice but we are reconsidering having this place as our go to Austin hotel.

the property was very clean and the personal very kindness. dinner is excellent

Some of the staff was not nice and place are over priced paid $1000 for a suite that was not clean and when we showered it leaked had to put towels down every time we showered.

The front desk agent was welcoming and professional.

the property was very clean and the personal very kindness. dinner is excellent

Great staff & great valet service. Clean Hotel & nice pool.