North Austin Waterpark Holidays

Wonderful stay, easy to find and everything was clean and accessible.

the property was very clean and the personal very kindness. dinner is excellent

Enjoyed my stay, staff were amazing.

We were moved to a 2nd room because the hot water was malfunctioning and in the 2nd room the handle to the shower fell off. The 2nd room was slightly larger and they gave us a voucher for breakfast for one day for the inconvenience. Overall the hotel felt like it was old and on the decline. The service was great so that made up for a lot.

The hotel is very good, great atmosphere, new and well located. The pool was overcrowded. There was no room for us. I don’t know if those people were hotel guest or guests of the guests.

Wish more amenities would be included to guests stayed at hotel such as Spa at no additional costs

the property was very clean and the personal very kindness. dinner is excellent

We had a great stay here the first time about a month ago, this time was a little disappointing. Excluding the bartender Austin at Rules and Regs, and excluding the check in staff at the Gold Lounge, the service everywhere else was not great. The lobby bartenders/servers and the lady at Good Times was really not warm, welcoming or friendly at all. Almost like we were bothering them for being there. We also asked the concierge if they had some chips because they did the last time and she told me no but I could purchase snacks in my room. Minor thing but still off-putting. We had the complete opposite experience the first time we stayed here where the staff and service everywhere was excellent so just really a let down especially for the price point of a hotel like this. The property itself is beautiful and has great amenities and the gold experience is nice but we are reconsidering having this place as our go to Austin hotel.