Costa Ballena Scuba Diving Holidays

This was not the hotel we saw in pictures. We were very disappointed. The furniture was in poor shape, the linens and towels were older. We were unable to adjust the temperature in either of our rooms(up or down), Parking is available, for an undisclosed fee, but the local parking garage was less expensive and easier to access. The beautiful pool in the pictures is actually in the Spa pool for a fee. The biggest issue was the smell of the rooms. It was as if they had been smoked in. We requested to cancel our reservation for a refund so we could rebook elsewhere but the hotel refused to refund the prepayment. So we were forced to stay and endure the less than expected accommodations. Hotels.com was responsive, but left the entire decision up to the hotel and was not helpful. It is an okay place to stay for 1 night but not for an entire week.

Excellent and helpful receptionist. Ideal location. Close proximity to parking. Comfortable bed. Beautiful city centre

The room was clean and tidy, a little dated. The window didn't lock, which was a concern as we were on the ground floor. The lack of signage around the hotel led to some confusion. There were no pricing to be found for breakfast and dinner. The fridge had items in. But no explanation as to whether they were complimentary or not. I went with my 4yr old grandson, we went to pay for breakfast which I was charged full price for him. This is ridiculous as he is so young and clearly doesn't eat as much as an adult. Outside there were 2 pools, they were not kept clean. There were flies, leaves and feathers in them. It was really off-putting. In total, it was a plesant hotel, in need of some TLC. Some maintenance to the exterior of the building, and windows.

Not enough wardrobe space for a week stay. Staff were extremely helpful and the Hotel is very well situated

The property was lovely & in a great location .Staff were helpful but parking is difficult for check in /out -restricted zone & one way streets - no one’s fault just awkward .

The Room and hotel looks excellent, super comfortable bed, stunning bathroom facilities & waterfall shower (helpful bathroom necessities in the draws). Mini bar and the cutest surprise cheesecake in our room upon arrival! (It was Delicious!) The Property was very clean and beautifully styled. Views of the marina were gorgeous and lovely staff. 24hr gym, and roof top pool was lovely with towels ready on the shaded loungers. There were a few things I felt was missing but nothing that takes away from this gorgeous hotel. Unfortunately upon arrival when checking in we didnt get confirmation that the buffet breakfast was included with our stay. This was the biggest shame as we ended up looking for somewhere to eat each morning for breakfast and we would have much preferred to have had the breakfast we had already paid for at the hotel. There was no price list for the mini bar or welcome pack with information about the spa/rooftop terrace hours. The cleaner did a gorgeous job but did only clean the room once on our 4 night trip which I felt maybe it would have been nice to have a fresh bed each day. Finally we did ask for a taxi to be booked but unfortunately this was forgotten when we arrived downstairs at the booked time and we were on a tight schedule for a wedding. Luckily another couple attending was able to take us. Overall a gorgeous stay just a few minor things and our stay would have been absolutely perfect!

Lovely beach location, The rooms and surroundings were very clean. There's a Padel, tennis and football court onsite. The kids club had lots of activities and an outdoor play / swimming area. Food was also great and staff were very kind. Will definitely return.

Very relaxing and peaceful

This was not the hotel we saw in pictures. We were very disappointed. The furniture was in poor shape, the linens and towels were older. We were unable to adjust the temperature in either of our rooms(up or down), Parking is available, for an undisclosed fee, but the local parking garage was less expensive and easier to access. The beautiful pool in the pictures is actually in the Spa pool for a fee. The biggest issue was the smell of the rooms. It was as if they had been smoked in. We requested to cancel our reservation for a refund so we could rebook elsewhere but the hotel refused to refund the prepayment. So we were forced to stay and endure the less than expected accommodations. Hotels.com was responsive, but left the entire decision up to the hotel and was not helpful. It is an okay place to stay for 1 night but not for an entire week.

Not enough wardrobe space for a week stay. Staff were extremely helpful and the Hotel is very well situated

Excellent and helpful receptionist. Ideal location. Close proximity to parking. Comfortable bed. Beautiful city centre

This was not the hotel we saw in pictures. We were very disappointed. The furniture was in poor shape, the linens and towels were older. We were unable to adjust the temperature in either of our rooms(up or down), Parking is available, for an undisclosed fee, but the local parking garage was less expensive and easier to access. The beautiful pool in the pictures is actually in the Spa pool for a fee. The biggest issue was the smell of the rooms. It was as if they had been smoked in. We requested to cancel our reservation for a refund so we could rebook elsewhere but the hotel refused to refund the prepayment. So we were forced to stay and endure the less than expected accommodations. Hotels.com was responsive, but left the entire decision up to the hotel and was not helpful. It is an okay place to stay for 1 night but not for an entire week.

Excellent and helpful receptionist. Ideal location. Close proximity to parking. Comfortable bed. Beautiful city centre