Gruinard Island Luxury Holidays

Hôtel bien situé. Belle chambre confortable et personnel très agréable

Very clean! Comfortable beds. Very good staff and could tell the pride they had in their facility!! Good location! I would highly recommend!!

The reason I have given poor ratings is mainly because of the bathroom shower. It was set at a high temparature and the dial/knob was not working so we literally had to take a shower in scalding water. We complained on the day we checked in and a manager came to look but he was least bothered. He tried turning the knob once or twice and then said this is how it's going to be. We did complain about this at check out next morning but the staff were not bothered, just said sorry.

The lady at check in was most helpful and apologetic as we had email confirmation of an upgrade which we couldn’t get due to errors on the hotel’s behalf. Complimentary cocktails were offered by way of an apology, but due to the member of staff making them not knowing what to do we had to pour these down a sink. When we got our allocated room there was already someone in it. We were then allocated a third room - 228 - which despite its number could only be accessed from the first floor which we had not been told. Breakfast was also shambolic, we had to wait in reception for 20mins despite the breakfast room being less than half full. In our opinion the problem was poor management and poor training, the staff were under a lot of pressure which they couldn’t hide.

Rocpool Reserve is a beautiful boutique hotel in a great location. We stayed in one of the suites with a private hot tub and sauna, and the room itself was spacious with a very nice bathroom. We were especially looking forward to enjoying the hot tub and sauna. The service was outstanding from start to finish. The front desk staff was warm, welcoming, and always happy to help. The breakfast experience was the best of the four hotels we stayed at during our two-week vacation in Scotland. The chef happily prepared anything we wanted, and the quality was excellent. We were traveling with a picky 16-year-old, and the staff went out of their way to accommodate her preferences, making breakfast one of the highlights of our stay. The location is another major plus. It’s an easy walk to Inverness Castle and the city center, there are plenty of food delivery options nearby, and the parking was convenient with easy access in and out. The biggest drawback was that the hotel does not have air conditioning. We visited during an exceptional heat wave, and the small fan provided was not enough to cool the room. It made sleeping nearly impossible, and unfortunately the suite was so warm that we couldn’t enjoy the private hot tub or sauna—the very amenities we had booked the room for. I have no doubt this suite would be incredible during the fall or winter when the temperatures are cooler. Overall, Rocpool Reserve offers exceptional service, an outstanding breakfast, beautiful suites.

Super nice place to stay. The staff is warm and helpful.

Hôtel bien situé. Belle chambre confortable et personnel très agréable

The reason I have given poor ratings is mainly because of the bathroom shower. It was set at a high temparature and the dial/knob was not working so we literally had to take a shower in scalding water. We complained on the day we checked in and a manager came to look but he was least bothered. He tried turning the knob once or twice and then said this is how it's going to be. We did complain about this at check out next morning but the staff were not bothered, just said sorry.

Amazing place, very very nice

Gorgeous property, very well equipped kitchen, perfect location a two minute walk from the Main Street.

Really nice! Heated bathroom floors, great shower, all toiletries provided! Afternoon tea was lovely. And dining was lovely!