Ibiza Island Luxury Holidays

Thoroughly enjoyable stay. The rooms are simple and clean , lovely reception staff and friendly cleaners with an ideal location right in the centre of Santa Eulalia . With any luck we will be back again next year ❤️

Unfortunately, while there were some excellent aspects to our stay, the overall experience fell considerably below what I would reasonably expect from a hotel positioned and priced at this level. I would first like to acknowledge the positives. The quality of the food was excellent. Even the buffet offered an impressive choice and very good quality, while our meals at Helios and Gaucho were outstanding. Walter, who looked after us at breakfast and lunch, was particularly attentive and deserves recognition. Our bed was large and comfortably firm, the television was excellent, and the L’Occitane bathroom products were a very nice touch. Unfortunately, these positives were overshadowed by a substantial number of problems. Repeated disruption to our sleep (fire alarm, call at 3.30am, poor sound insulation) Failure of a Signature Level benefit (off site lunch booking was not made) The Signature Level accommodation (very small bathroom- it used to be a 3star hotel and it shows) Signature Level pool and service (very small pool, infrequent pool service, not enough loungers) Lack of attention to detail

Staff were really unhelpful on multiple occasions, not the service I would ever expect from a 5 star hotel. They ran an event in the roof top which drew in a lot of “swimwear want to be models” taking selfies and videos all over the rooftop. We move downstairs. Because of this event they didn’t have enough staff to man the bar downstairs, if we wanted a drink we were expected to wait for the slowest elevator to take you to the roof top to order a drink, wait ages and then take it back downstairs. No food service at all because of this event. Really really poor way to look after guests. The cleaners took my face cloth while cleaning, I’m sure accidentally but the hotel did nothing to compensate me or try to get it back. The safe didn’t work and when we finally got it open there were 2 passports in there from the previous occupants so they clearly arnt checking the rooms thoroughly in between guests. Load construction work opposite our room so couldn’t sit in the balcony. Tons of other places to stay over this, don’t be blind sided by 5 stars. Plenty of 4 star hotels I’ve stayed in in the same area which out perform this hotel 10 fold!!!! Won’t be back.

Unfortunately, while there were some excellent aspects to our stay, the overall experience fell considerably below what I would reasonably expect from a hotel positioned and priced at this level. I would first like to acknowledge the positives. The quality of the food was excellent. Even the buffet offered an impressive choice and very good quality, while our meals at Helios and Gaucho were outstanding. Walter, who looked after us at breakfast and lunch, was particularly attentive and deserves recognition. Our bed was large and comfortably firm, the television was excellent, and the L’Occitane bathroom products were a very nice touch. Unfortunately, these positives were overshadowed by a substantial number of problems. Repeated disruption to our sleep (fire alarm, call at 3.30am, poor sound insulation) Failure of a Signature Level benefit (off site lunch booking was not made) The Signature Level accommodation (very small bathroom- it used to be a 3star hotel and it shows) Signature Level pool and service (very small pool, infrequent pool service, not enough loungers) Lack of attention to detail

Unfortunately, while there were some excellent aspects to our stay, the overall experience fell considerably below what I would reasonably expect from a hotel positioned and priced at this level. I would first like to acknowledge the positives. The quality of the food was excellent. Even the buffet offered an impressive choice and very good quality, while our meals at Helios and Gaucho were outstanding. Walter, who looked after us at breakfast and lunch, was particularly attentive and deserves recognition. Our bed was large and comfortably firm, the television was excellent, and the L’Occitane bathroom products were a very nice touch. Unfortunately, these positives were overshadowed by a substantial number of problems. Repeated disruption to our sleep (fire alarm, call at 3.30am, poor sound insulation) Failure of a Signature Level benefit (off site lunch booking was not made) The Signature Level accommodation (very small bathroom- it used to be a 3star hotel and it shows) Signature Level pool and service (very small pool, infrequent pool service, not enough loungers) Lack of attention to detail

Nice location Nice View that's it .

Thoroughly enjoyable stay. The rooms are simple and clean , lovely reception staff and friendly cleaners with an ideal location right in the centre of Santa Eulalia . With any luck we will be back again next year ❤️

Nice location Nice View that's it .