Hampton Roads Luxury Holidays

For the price of the hotel, we were expecting much more. The soap dispensers in the shower were out of stock and the shower in general had minimum water pressure. We ordered room service and it was lost, we never got a text saying it was coming. The staff did offer to remake it and brought it right to our room another 45 mins later.

Right on beach, steps away! Beautiful property and all you need in one hotel

We had to call 2x with HVAC issues for not cooling below 75 - but they were very responsive. Had to call to get a different coffee maker because it didn’t hold any of the water, which went everywhere. Then the replacement coffee maker had coffee dripping everywhere on the counter, despite triple checking the placement, and caused burns on my hand from trying to move it to the sink. I would’ve liked to have coffee available in the lobby past 10am. The coin machine was down so we couldn’t get change to play billiards. Children were playing on the exercise equipment even though a big sign said for 18+ only. The 2 elevators were extremely slow and often reeked of weed. The beds were so uncomfortable and pillows were like pancakes. The people above us kept moving their chairs around and dropping things. We stayed for 3 nights, our backs and necks hurt, and we looked forward to getting home. Overall, not a good mini vacation.

I had high hopes because the lobby area, the restaurant and the walkway to the pool is gorgeous. However, the pool’s seating area flooring was dirty, hair everywhere we were afraid to step barefoot. Our room (deluxe with living room and kitchen), the carpet had a smell and the room stayed with moisture in the air. The room could use major upgrades, and felt like it could use a good scrubbing from top to bottom. Also, the walls are thin. Never in all of my travels have I heard my upstairs neighbors and neighbors beside me while staying in a hotel. The neighbors beside me for two nights played loud music until about 1am. Whoever was above me, had a child running back and forth early in the mornings. I was shocked to hear any of this being it was a hotel. Overall it was an ok stay.

Right on beach, steps away! Beautiful property and all you need in one hotel