Upper Lake Constance Luxury Holidays

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Let’s be honest, Luxury in Italy doesn’t necessarily mean the same as it does in the US. This is a top price hotel near the airport but the room is small (the bathroom by scale is large). Lots of upcharges and not many options for food or drinks. Breakfast was expensive but a nice buffet. The thing everyone complains about regarding everyone in white robes was true (and cultish!). There are lot’s of non-hotel guests on the property to use the spas. We didn’t use the spas as we were only staying to fly out the next day. Getting there from airport is onerous - a 25 Euro taxi (1.8 mile trip) or an 8 Euro shuttle (per person), but no help in arranging. If you call the hotel they’ll make you call the shuttle yourself from the airport (and yet they can make the return reservation for you). I think what separates true luxury is “service” and this place does not bend over backwards for guests. Staff seems small and not concerned with the “details” that make true luxury. 4-star at best.

The staff was amazing. Very kind and helpful

Let’s be honest, Luxury in Italy doesn’t necessarily mean the same as it does in the US. This is a top price hotel near the airport but the room is small (the bathroom by scale is large). Lots of upcharges and not many options for food or drinks. Breakfast was expensive but a nice buffet. The thing everyone complains about regarding everyone in white robes was true (and cultish!). There are lot’s of non-hotel guests on the property to use the spas. We didn’t use the spas as we were only staying to fly out the next day. Getting there from airport is onerous - a 25 Euro taxi (1.8 mile trip) or an 8 Euro shuttle (per person), but no help in arranging. If you call the hotel they’ll make you call the shuttle yourself from the airport (and yet they can make the return reservation for you). I think what separates true luxury is “service” and this place does not bend over backwards for guests. Staff seems small and not concerned with the “details” that make true luxury. 4-star at best.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

The staff was amazing. Very kind and helpful

Worst hotel experience ever! The elevator was broken throughout our entire stay, making things extremely inconvenient. To make matters worse, the guy at reception tried to charge me twice for the city tax, even though I had already paid it just 10 minutes earlier! Absolutely disappointing. I would not recommend staying here. I will NEVER comeback! I also felt terrible for the poor staff member who had to carry our 23kg luggages from the 3rd floor all the way down to the main floor. Worst experience!

Worst hotel experience ever! The elevator was broken throughout our entire stay, making things extremely inconvenient. To make matters worse, the guy at reception tried to charge me twice for the city tax, even though I had already paid it just 10 minutes earlier! Absolutely disappointing. I would not recommend staying here. I will NEVER comeback! I also felt terrible for the poor staff member who had to carry our 23kg luggages from the 3rd floor all the way down to the main floor. Worst experience!

Very small, quaint and walking distance from most Rome attractions like Colosseum, Trevi fountain, Spanish steps, shopping, multiple basilicas and train station. By walking I mean 5-15 min walk tops. Surrounded by many small and very good trattorias that open very early in the morning and stay open until late at night. Very safe too.