Ribera del Júcar Luxury Holidays

We were mislead. The first photo on your website was the view of the roof garden, which was a huge draw- especially with the backdrop of the beach. However when we arrived we read the note that the roof garden was private. "No access"! The two flats were interchangeable on your web page. The photos were mixed up and we had no knowledge which flat was ours until we arrived. Also they are both described as suitable for 8 people. We are a family of 8. Only 6 beds were made up, and no spare bedding for the sofa beds. The kitchen was poorly equipped, with only 7 cups in the cupboard and no tea towels or oven gloves. The lack of sockets in the kitchen area made it difficult to use the appliances. I suggest a large cafetière (needing no plug) would be more suitable than the small electric coffee maker which had small capacity. Also the wall cupboard is far too high making it impossible to reach to the second shelf (unless you were 6 feet tall) However, we loved the position of the flat - it was very suitable for access to the beach, and also to watch the marathon!

Staff were very pleasant and helpful during our stay

Communication was great, location is very convenient, modern style apartment.

Fantastic apartment, as described and spotlessly clean. Good air-conditioning. Easy check-in process, good comms. The rooftop pool and terrace was lovely, a welcome relief at the end of a hot day. Only small downside was traffic was sometimes noisy so bring ear plugs.

What a wonderful staff at this hotel. Veronica at the front desk was especially helpful and pleasant. Well located and very well decorated. Would stay again.

Amazing place and great staff

Fantastic apartment, as described and spotlessly clean. Good air-conditioning. Easy check-in process, good comms. The rooftop pool and terrace was lovely, a welcome relief at the end of a hot day. Only small downside was traffic was sometimes noisy so bring ear plugs.

We were mislead. The first photo on your website was the view of the roof garden, which was a huge draw- especially with the backdrop of the beach. However when we arrived we read the note that the roof garden was private. "No access"! The two flats were interchangeable on your web page. The photos were mixed up and we had no knowledge which flat was ours until we arrived. Also they are both described as suitable for 8 people. We are a family of 8. Only 6 beds were made up, and no spare bedding for the sofa beds. The kitchen was poorly equipped, with only 7 cups in the cupboard and no tea towels or oven gloves. The lack of sockets in the kitchen area made it difficult to use the appliances. I suggest a large cafetière (needing no plug) would be more suitable than the small electric coffee maker which had small capacity. Also the wall cupboard is far too high making it impossible to reach to the second shelf (unless you were 6 feet tall) However, we loved the position of the flat - it was very suitable for access to the beach, and also to watch the marathon!

Good hotel, bit of a distance to the city centre, we knew when booking it. Ten minutes to metro stop, 25 mins to city centre.

Upscale property, nice rooms but could use al little more attention to detail with the cleaning. Friendly staff to English speaking customers. Property was in walking distance to the arts and science district and a large shopping center but was farther away from the old town. They left a note and some chocolates for my girlfriends birthday without us telling them about the occasion which was much appreciated and made the stay memorable

Chambre propre, personnel aimable et bon petit déjeuner.