Sierra Norte de Sevilla Luxury Holidays

Very dirty hotel with dust and mildew everywhere. The staff was not very helpful during reservation when we had 3 rooms but their system glitch only showed two. Will nickel and dime you for everything, including small bottles of water. The rooms are tiny and if you 3 beds in the room there is no room to move around. Also the closet has no way to hang clothes, can only fold them. Overall for the cost of the hotel, a really bad value.

The accommodations were clean, the check in was smooth, and our specific room had a kitchenette with utensils and large fridge. German (Herman) and Jose were outstanding. They are quick to answer questions via WhatsApp or in the lobby. The best part of our stay is the location! A 10 minute walk to Alcazar and the Cathedral, and the “waffle” looking structure. Lots of restaurants downstairs. And Carrefour a few steps away. The suites5 was perfect for our stay in Seville!

Hotel is in a good walkable to attraction locations. Quiet and clean. Only 2 issues we encounter . 1. There is sewer smell in the hotel apartment suite rooms which for me was unbearable . 2. The breakfast buffet waiters and waiter was not very attentive in serving. even thought there is some menus in table to order breakfast sandwich or omlet or to make cappuccino , but they do not. One to you to welcome you to see what you would like to have. You have to call them or grab them while they are passing. Which I found this against hospitality of a 4 star hotel

Serras is a beautiful property in a perfect location, and the front desk staff were amazing. The rooftop pool and view were amazing. Unfortunately, the room experience was underwhelming for a five-star hotel. The AC didn’t work on my first night, so I slept in the heat. There was debris on the floor when I checked in, and it was still there after housekeeping serviced the room during my two-night stay. The coffee machine spilled grounds everywhere; I left it open for housekeeping to see, but the mess wasn’t cleaned and the coffee pods weren’t replenished. There was no turndown service on the first night, and I had to ask for water because it wasn’t replenished. I appreciated the front office staff and the property, but I expected much better room maintenance and housekeeping from a five-star hotel.

Great roof top and located

The accommodations were clean, the check in was smooth, and our specific room had a kitchenette with utensils and large fridge. German (Herman) and Jose were outstanding. They are quick to answer questions via WhatsApp or in the lobby. The best part of our stay is the location! A 10 minute walk to Alcazar and the Cathedral, and the “waffle” looking structure. Lots of restaurants downstairs. And Carrefour a few steps away. The suites5 was perfect for our stay in Seville!

The accommodations were clean, the check in was smooth, and our specific room had a kitchenette with utensils and large fridge. German (Herman) and Jose were outstanding. They are quick to answer questions via WhatsApp or in the lobby. The best part of our stay is the location! A 10 minute walk to Alcazar and the Cathedral, and the “waffle” looking structure. Lots of restaurants downstairs. And Carrefour a few steps away. The suites5 was perfect for our stay in Seville!