Santander - Cantabrian Coast Beach Holidays

The facilities are so good and plaisant The room was confortable and spacious The all place is very plaisant Lot of parking space Good menu at restaurant and good wine

Location, food , facilities

The apartment had fantastic views of the estuary and city, and was spacious. Had basic cooking equipment, but not really sufficient for regular self- catering. Decor a bit tired, and could do with Netflix / Prime on TV for travellers for whom Spanish isn't their first language.

The check in was fine. Front desk staff or helpful, friend and efficient. The hotel itself is comfortable and well decorated. But....WiFi signal in the room was weak with a slow and unstable connection. My mobile phone provided much better service. There is no room service. You have to order from the bar and then go down and pickup the food yourself. So I made 3 trips up and down with 3 trays, plus the trip downstairs to order. And in the end, the bar tender didn't right down the room number correctly so of course, we didn't get our phone call. Funny, considering not just an hour or two earlier the same bar tender served us drinks that went on our room bill. The food was cold and I had to ask them to reheat it. You would have thought the bar tender would make sure of that without being prompted The lights in the public bathrooms are on timers, the sensors are slow to react and I believe the main bathroom light needs to be on in order for the toilet light to function. A person can wind up sitting on the toilet in the pitch black. The breakfast was great but the coffee from the machines was lousy. The pre-filtered coffee was a dark, strong blend. But, all in, well located hotel with friendly staff and a management that probably undervalues the importance of detail and the customer experience. The hotel's excuse is - we are 3 stars. Fine, but we paid 4 star prices or at least could have expected more than a 3 star service.