Quintana Roo Adults Only Holidays

food was meh most of the time and they had a really bad hot water problem

Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..

This resort is phenomenal. We’ve visited on several occasions and will definitely be back again. The service and quality is unmatched.

The staff are genuinely friendly and always smiling. Eduardo the reserve concierge went above and beyond our expectations and he made our short stay extra special. My wife and I will definitely go back to the reserve at La Perla. The restaurants were delicious and booking was completed prior to our arrival which was helpful. The room was cozy and the swim out was magnificent. Book It!!

The customer service was exceptional, truly enhancing our experience. The resort itself was a stunning oasis, with beautifully designed landscapes and inviting architectural details. I particularly enjoyed the spa and pool areas, which offered a serene escape with their tranquil ambiance and luxurious amenities. I cannot praise the staff enough; they were not only incredibly attentive but also genuinely warm and welcoming, making our stay even more memorable. Each interaction felt personal and thoughtful, contributing to an overall atmosphere of comfort and care.

This property is great if you are looking to disconnect. The place is quiet and feels very inserted in nature. The staff is probably the best staff you are going to get anywhere. They are very cordial and cater to what you need. The main issue that we had is that the facilities are not being maintained as they should. They are decaying fast. On our first night the AC wasn't working so that took the first and second day to get us transferred to another room where the AC was better. The transportation around property is heavily dependent on Golf carts and there are not that many. So we love to use the bikes. The issue there again is that there are not that many bikes. and the ones that are there are in no good condition. We had to express our frustration and then we got bikes assigned to us. There is no peer, no kayaks either. The food is great and again the staff is supper.

The staff are genuinely friendly and always smiling. Eduardo the reserve concierge went above and beyond our expectations and he made our short stay extra special. My wife and I will definitely go back to the reserve at La Perla. The restaurants were delicious and booking was completed prior to our arrival which was helpful. The room was cozy and the swim out was magnificent. Book It!!

The customer service was exceptional, truly enhancing our experience. The resort itself was a stunning oasis, with beautifully designed landscapes and inviting architectural details. I particularly enjoyed the spa and pool areas, which offered a serene escape with their tranquil ambiance and luxurious amenities. I cannot praise the staff enough; they were not only incredibly attentive but also genuinely warm and welcoming, making our stay even more memorable. Each interaction felt personal and thoughtful, contributing to an overall atmosphere of comfort and care.

Access VIP gave many great benefits such as preferred dining reservations and all bell service arrangements made. Great property, great ocean front room. I highly recommend.

A very nice place for couples, very enjoyable

The staff are genuinely friendly and always smiling. Eduardo the reserve concierge went above and beyond our expectations and he made our short stay extra special. My wife and I will definitely go back to the reserve at La Perla. The restaurants were delicious and booking was completed prior to our arrival which was helpful. The room was cozy and the swim out was magnificent. Book It!!

I have enjoyed the trees and the green areas as well as the entrance of the hotel. The pool is excellent. Would like to see more music and some nice sitting areas around the pool.

Loved our experience here definitely will be back again

We loved the room we selected, the swim-up suite with direct pool access. Only issue we had was we thought it was a private pool to ourselves not shared with the next room neighbors which it was connected to, so we had to wait turns to have our private pool moments. Asides that everything else from the restaurants to the open bar, the shows, breakfast and pretty much all the services provided were perfect and my wife had a great birthday experience.