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"Building 'fault' alarm at 1am. Everyone evacuated. No clear communication from staff. No mention or comment, apology or anything the next morning..."

"We had a fantastic overnight stay at this hotel. The room was lovely and the lobby was gorgeous. Everybody was really friendly and everything was really clean."

"Breakfast was delicious and fresh"

"Amazing experience!! Ppl so kind and helpful!! I loooved my stay!"

"Loved the style of the rooms"

"Amazing location, so clean, perfect sized room, excellent team, very accommodating when we had a change. Can’t wait to return. Will be our spot in Zurich. Walk to train station, river, old town."

"Great location, super friendly staff, and the private cinema is a great detail"

"Breakfast buffet was very good, lots of fresh eggs, fruit, juice and pastries. Good coffee machine. Very convenient to train station and not far from the main streets. Overall very clean. "

"My husband and I specifically booked this hotel because it had a hot tub. And it was out of order. I went down to the front desk and told them this and the guy was very nice and said they were so sorry and they would do something to compensate us. They did not. I messaged them on the in room what’s up thing and they ignored me. Very disappointed. Other than that the hotel was fine. "