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Reviews of Best Western B. R. Guest

2.5 out of 5
Best Western B. R. Guest
4929 East Pike, I-70 At Exit #160, Sr-797/airport Exit, Zanesville, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 381 out of 949 reviews" "
Rating 8 - Good. 346 out of 949 reviews" "
Rating 6 - Okay. 125 out of 949 reviews" "
Rating 4 - Poor. 63 out of 949 reviews" "
Rating 2 - Terrible. 34 out of 949 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Cindy, Bloomsburg

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff and excellent breakfast. Television wouldn't work with the remote control despite attempts to adjust cables.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Great staff, feels new and very convenient from RT 70
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Had 2 lotions and 1 hair conditioner. No shampoo. We brought our own so no problem for us. The small refrigerator didn’t get very cold. Over all the room was clean and the shower was great.
Stayed 1 night in Apr 2024

6/10 Okay

Brian

Business traveller
Liked: Staff & service
No complaints.
Stayed 1 night in Apr 2024

10/10 Excellent

Bezawit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room
Stayed 1 night in Mar 2024

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was very friendly and helpful.
Stayed 5 nights in Mar 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was the best my wife and I have experienced from all other hotel/motels we've stayed at. You should update the rooms to include USB for phone charging.
Stayed 1 night in Mar 2024

10/10 Excellent

Jay, Chillicothe

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Sharon

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing pick somewhere else
The rooms are smaller than other hotels in this range. The sink was separate from the bathroom so you had nowhere to put your glasses and clothes in the shower. The water in the shower was luke warm with hot turned up all the way. There was long black hair in the tub surround. The room heaters thermostat was whack. Had to turn it to 66 to keep from sweating and it was 23 outside. The refrigerator start clicking around 10 and did it all night. They checked in a family at 11 in the room next door who spent the next 2+ hours screaming at each other. We called the desk and they came down to talk to them. Lasted about 5 minutes and they were screaming again. Called the desk. This time they just called them. Screaming started again immediately. No way the front desk couldn’t hear them. Went out this morning and someone had emptied their trash in the back of our pickup.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Nicholas

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have my Reservation on file any they almost put me in a room with another guest. Staff was nice just very unorganized.
Stayed 1 night in Dec 2023
Response from Angi on 13 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 7404533693.Sincerely,Angi Ortiz-HarderGeneral ManagerBest Western B. R. Guest

6/10 Okay

Betsy

Pet fee ????
Not bad for price. Pet fee was $25. I wish website or other reviews would state how much pet fee would be. It can range from 25-75. So that makes a difference of where I would choose to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Jesse

Travelled with family, Travelled with group
Always clean,and breakfast is great for those early morning hunts
Stayed 3 nights in Nov 2023

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were several places to eat within walking distance of the motel. That was very convenient. Very clean rooms. Super clean swimming pool.
Stayed 4 nights in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This property is a convenient location. Right off the highway. bedding and shower are nice, bfast is outstanding compared to other hotels. They actually have a menu to tell u which hot food is available on what day. I had bacon and eggs, biscuits, gravy. Superb. Also, cookies when u check in. What’s better than that? I had a small snafu, my remote wasn’t working, and they responded immediately. I’ll be back!
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph, Valencia

Stayed 1 night in Nov 2023

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Julia

Travelled with partner
Hotel and room were very clean! A good area with food and gas around. I enjoyed my stay!
Stayed 1 night in Oct 2023

8/10 Good

Patricia

Stayed 1 night in Oct 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Victoria

Liked: Cleanliness, staff & service, room comfort
Great stay.
We liked the overall visit. Good location near shopping and restaurants. We enjoyed the free cookies at check in. The breakfast had a good selection of hot and cold items. The beds are very firm and my husband enjoyed that more than me. Check in people were friendly and quick. Breakfast consisted of bagels, muffins, yogurt, fruit cups, banana, apples, biscuits and gravy, eggs, sausage, potatoes, oatmeal, cereal, waffles, juice and coffee. Quiet area. Nice indoor pool. No hot tub. Elevator. Guest laundry room. $1.50 per wash or dry.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and was very comfortable. Plenty of towels, and cloths. Staff was personable and competent.
Stayed 1 night in Oct 2023

10/10 Excellent

Naomi

Liked: Property conditions & facilities
No interested in doing this
Stayed 1 night in Sep 2023

10/10 Excellent

randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bed mattress could feel the coils and hear them clink when you turn over.
Stayed 2 nights in Oct 2023

8/10 Good

Marla

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The. Breakfast was great. Bathroom big and clean.
Stayed 4 nights in Sep 2023

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Teresa

Stayed 1 night in Oct 2023

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Oct 2023

10/10 Excellent

Alyssha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room size and how nice the staff was
Stayed 1 night in Sep 2023

10/10 Excellent

Basil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Friendly and helpful staff.
Stayed 4 nights in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

10/10 Excellent

Josh

Stayed 1 night in Sep 2023

10/10 Excellent

Zbigniew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy does it.
Stayed 1 night in Sep 2023

4/10 Poor

J Michael

Disliked: Cleanliness, staff & service
Front desk was often unattended, we had to go to the lobby to get more toilet paper when we requested it. The room had ants in it
Stayed 2 nights in Aug 2023

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff, would definitely stay there again.
Stayed 1 night in Aug 2023

10/10 Excellent

Susan, Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for someone traveling on I-70. It's 9 miles outside Zanesville, so it was a bit inconvenient for me (I was attending events in Zanesville), but that wasn't a big problem. The staff was great, the breakfast was good, the bed was comfy, and it worked well for me - and I stayed 4 nights! The better food options are in Zanesville, but there are a couple of chains nearby. The breakfast that comes with the room was quite good.
Stayed 4 nights in Aug 2023

6/10 Okay

Harry S

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When did housekeeping become so rare? None the second day, hung the door hanger saying I wanted attention to the room the second night. Nothing. What the hell?
Stayed 3 nights in Jul 2023

10/10 Excellent

Toni

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful. Suggest staying somewhere else.
AC was not on in room when we arrive and it was 85 deg and humid outside so room was extremely hot and took forever to get comfortable. Room also smelled. Breakfast was awful and there was very little seating so people were having to stand to eat. Front desk attendant was rude. I would put this hotel in line with economy hotels so it was not even close to being worth the money we paid.
Stayed 1 night in Jul 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Laura

Travelled with pets, Travelled with partner
Liked: Staff & service
I would of given a better rating if it wasn’t for 2 things: Our tv didn’t work & the trash can outside the lobby door was overflowing. It was that way the afternoon we checked in & the same late the next morning when we checked out. Other than that the hotel was average, the staff was friendly & the breakfast was good.
Stayed 1 night in Jul 2023

6/10 Okay

Harry

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Staff are not friendly. To many parties in front of main entrance.
Stayed 5 nights in Jul 2023

8/10 Good

phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Jessi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I really wanted to like the property the reviews and the pictures looked great for the price and I’m not a complainer so for me to write this shows my concern. Upon checking in our room was filthy! There was a terrible smell, fleas, dead gnats, mosquitoes and other insects. We went to a local store got febreze & Lysol wipes, sprayed and cleaned the surfaces. The bed was ok, but the sheets had hairs in them, not like a transfer in the washer/dryer like they wasn’t changed. The walls were very thin we could hear our neighbors have a conversation at a normal level. The pool was nice but was small and crowed with 7-10 kids in it. The bathroom was clean and had great pressure and temperature. The check in staff was amazing and very helpful the check out staff could have cared less about the bug bites. The breakfast was really decent with a great selection.

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

John

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Travelocity didn’t send my confirmation email so I had to wait around and call them. It delayed my day
Stayed 1 night in Jul 2023

2/10 Terrible

Rebecca

Stayed 1 night in Jul 2023