The only thing I have to complain about is the bar and grill located at the hotel. The waitor was rude and the food, appetizer was good but the main course was horrible. They need to learn to cook a hamburger.
Traveller from cleveland, oh
This Cleveland hotel is across the street from Quicken Loans Arena, one block from Progressive Field, four blocks from Tower …More
The location of the hotel was excellent. The valet staff were exceptional as well as most of the desk staff. The chef was awesome and the breakfast buffet was very good. We ordered room service one morning and the meal was wonderful. Some of the 'challenges' included the fact that the rooms were quite damp. The rooms were 'dated'...no fridge and/or microwaves. I handwashed two light fabric items on a Monday evening and placed them all over the room to dry. On Thursday, the light garments were still damp. The floor/rug was damp. Also, the plate covers on the walls were loose. When we unplugged items, the plate was 'detaching' from the wall....on the first evening (8/16 at approximately 10:30) the staff member at the desk was the only staff member who was uninterested in our arrival. I had phoned twice (once on Sunday morning) and was assured I would have adjoining rooms. He assigned us to 7th floor with no adjoining rooms and then said 'you can request, but it doesn't mean it is going to happen'...about one hour later, he did admit there were adjoining rooms on floor 5, but we were too tired and it was too late. thankfully, the rest of our staff experience was positive. I would recommend, but would be sure to tell friends of our concerns.
Traveller from Boston Area, MA.
Adjacent to the theater district and four blocks from Lake Erie, this 13-story hotel overlooks PlayhouseSquare.More
Hotel bathrooms were horrible needs updating. The rooms themselves need updating. Location was good. Food and service in restaurant was slow and mediocre at best. Staff was very pleasant, courteous and helpful. Courtesy vans within 1 mile was a nice convenience.
Located in the center of Cleveland, this family-friendly hotel is within a 10-minute walk of Free Stamp, Rock and Roll Hall …More
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