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"Amazing place! Staff are great, beautiful facilities. Needed more than 1 night there. "

"My experience at this hotel was awesome, everything was beautiful, the staff was very friendly and welcoming.. I really recommend to stay here 😊"

"The location is good clean room friendly staff "

"Everything was great but the room we stayed in had no electrical plug in the bathroom for hair dryer or curling iron. Other than that staff and facilities were great. Taxis were 70-80 pesos to go into central Bacalar. "

"There is secure parking. The pool decking is worn out and in need of repair"

"Very bad hotel…. Every thing is falling a part…. Terrible maintenance…. Furniture old and obsolete …. I rent the room at Laguna Hotel Bacalar for 5 days…. I did not stayed there…. Only for a few minutes…. I grab my belongings and I left to rent another room some where else near by (Casa Arabe) I don’t understand how the City authorities allowed the hotel to operate under this circumstances…. I paid a lot for this hotel that is not worthed…. I don’t know how Expedia is willing to rent rooms for them….Extremely super UGLY property. Francisco Saldana"

"10/10. The resort was amazing, very beautiful very peaceful and relaxing. The staff was very accommodating and attentive. I would recommend 10/10. "

"Not a lot of privacy at all. And when we left the landlord would shut off the breaker to shut off the power to our room. So hot room every day we came back. Our AC broke but they fixed it that day. Only two hot showers out of 8 day stay. When we got there we got charged more than was listed on Expedia. "

"It was overall good, the breakfast could be better tbh, but we enjoyed our room which was the lagoon front one and had nice time looking at sunrise from our room :) "