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"Great hotel. Lovely staff. Rooms could do with some charging points near the beds but other than than they were decent sized, clean and well appointed. In a great location to get to Newcastle or pop over to the Stadium of Light like we did. "

"Convenient to rail and castle. Homeless people fighting in front-priceless "

"Brilliant stay, staff were amazing from check in, they were busy at the restaurant but did fantastic, meal was so so good, the chefs pizza and the Thai mussels were out of this world, the pool, the stairs etc were spotless, couldn't fault a thing, great sleep in a super king bed, and a silent room, all 4 slept like logs"

"All rooms with views of the river Tyne. Spacious foyer. Large restaurant with plenty of tables."

"Quiet and comfortable. "

"I discovered this hotel last year and liked it so much that it was a no-brainer to return this year. It was every bit as good. The staff are lovely. The rooms are designed perfectly and kept spotless. The breakfasts are excellent, although they have increased in price since last year. The location could scarcely be beaten: a five-minute walk from the Central Station, yet quiet enough for a very restful night's sleep. My only suggestion for improvement would be to alter the harsh lighting in the bathroom, which adds 20 years to anyone's age. Bleach-white LED lights from overhead wash out your face and throw all your blemishes and wrinkles into a geriatric relief map. When the time comes to upgrade the bathrooms, consider placing the ceiling lights slightly behind where the person will be standing at the sink then angle the beam so that the lighting bounces off the mirror into the person's face. This is still bright, but it softens their appearance (it's an old design trick). As q quick fix, you might even be able to warm the LED lights without too much hassle because most are switchable these days."

"Absolutely wonderful stay very friendly receptionists, a very friendly gentleman on breakfast made a big difference to our breakfast experience. "

"Limited parking. Had to park in the station parking area."

"Fabulous hotel on the Quayside… giving the Mal much needed competition .. better value, much nicer hotel, great staff and service … highly recommended… our new go to hotel in Newcastle. "