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"Breakfast was very good and varied. "

"Breakfast deal was a good one though the quality of the food v average. Scrambled eggs for example were luke warm"

"Yes"

"This is a beautiful hotel close to Earls Court tube making it easy to get around London. The decor is beautiful and would consider staying again in the summer as the garden is lovely. We were welcomed warmly on arrival and were delighted to receive a room upgrade snd be able to check in even though we were 4 hours before usual check in time. The room was lovely. Unfortunately we found the bed too hard for us which impacted our nights sleep but I don’t blame the hotel (everyone is different ☺️). There was some confusion about bar opening times - we were originally told it was 7-10:30pm but we later discovered it’s open all afternoon and one evening when we got back after 10:30, the bar staff kindly served us. The two bar guys were very friendly and very knowledgeable- we enjoyed their advice on Tequila. My only real area of criticism was the breakfast and the lady manager at breakfast. My first day I asked for sourdough toast and poached egg and despite the restaurant being very quiet, if was cold when it arrived. Also I ordered a flat white which I had to chase and it wasn’t brought until after I’d eaten my breakfast. Mostly though, we found the restaurant manager to be very rude. She never smiled (apart from when joking with the chef and other staff) and my husband spoke to her the second day to ask for some toast on the pass which hadn’t been delivered with his breakfast, and she looked at him and promptly turned away to greet some new guests in to the restaurant. "

"This was booked via Hotels.com for two nights on behalf of a friend in need. Because the guest never made it to check in on the first day (due to being in hospital) the second day was cancelled as a 'no show' on the first evening even though it had been paid for in advance and they arrived on the second day after an arduous period in hospital only to be told no room booked.... far from impressed. "

"Great location, really nice and helpful staff. That was the second time I stayed there and will come back again. "

"Staff was incredibly friendly and helpful. They always greet you at the door and offer advice about places to dine or sites to see. Rooms are not huge, but that is typical in London for most hotels. The lobby is beautiful. Stayed twice and it was great "