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Reviews of Country Inn & Suites by Radisson, Wilson, NC

3 out of 5
Country Inn & Suites by Radisson, Wilson, NC
4910 Hayes Pl, Wilson, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 807 out of 1581 reviews" "
Rating 8 - Good. 455 out of 1581 reviews" "
Rating 6 - Okay. 165 out of 1581 reviews" "
Rating 4 - Poor. 89 out of 1581 reviews" "
Rating 2 - Terrible. 65 out of 1581 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rodney, Webster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised and great value
Stayed 1 night in May 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities
Easy walk to food options
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly receptionist
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 1 May 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

6/10 Okay

KYASIA

Travelled with family and small children
Disliked: Cleanliness
This property looks very nice & clean on the outside but that might be the only area that is like that. Upon checking into the room everything seemed fine. I have a family of 5 which is why I went for the two queen beds and a pull out sofa. The pull out sofa had no sheet on it and you could tell they didn’t clean under the sofa in a while because there was so much dirt. The next morning I opened the curtain to get some sunlight and there were so many bugs & roaches on the windowsill. The good thing is I didn’t see any critters crawling while I was there! Other things that I did not enjoy was the fact that every time I asked for new towels there weren’t much available. I informed I needed 5 towels and they would only have 2/3 towels. The kicker that really upset me was the elevator breaking down on my 2nd night there & my room was on the top floor! Imagine walking up 4 flights with a toddler and checking out with luggage & a toddler! It would have been nice if they would have done something for those inconvenienced on the top floor. Oh and the soda machine didn’t dispense any change on the 4th floor. Overall, the rooms weren’t that bad but it could be better if it was properly cleaned. Last but not least breakfast was ok except for the eggs & turkey sausage.
Stayed 4 nights in Apr 2024
Response from Jennifer Jones - General Manager on 1 May 2024
We are very sorry your stay wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our team. We hope you will consider Choice Hotels for your future lodging needs.

10/10 Excellent

Cheryl

Travelled with partner
Right off the major highway with plenty of stores and restaurants nearby
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 1 May 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 1 May 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

10/10 Excellent

Brianna

Travelled with family and small children
Great hotel for the price
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 1 May 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

10/10 Excellent

Dorothy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and the staff friendly. If you're a Choice Privilege member, check around for the best price. The price for the room that I stayed in would have been $30 more per night through their reward program than making a reservation elsewhere!
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 1 May 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

10/10 Excellent

Jeanne

Travelled with family
Liked: Amenities
comfy bed cordial staff nice big clean room walking distance to my favorites starbucks bojangles jersey mikes close to chilkfila golden coral and gas
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 23 Apr 2024
Thank you and we hope to see you again the next time you are in the Wilson, NC area.

8/10 Good

Roman, Leesburg

Liked: Staff & service, amenities, property conditions & facilities
Well worth at this price point.
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 23 Apr 2024
Thank you!

8/10 Good

Camille

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 23 Apr 2024
Thank you!

6/10 Okay

Pierre

Travelled with partner
Liked: Staff & service
We were influenced by the rating, where this hotel was rated as very good. This hotel is good at best. When we entered our room, the curtains were ripped, the toilet seat was broken. Also you can hear all the other rooms around. Not exactly what I would consider a very good hotel. We will definitely not return there on our next trip next year.
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 23 Apr 2024
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

10/10 Excellent

Wayne, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 23 Apr 2024
Thank you!

2/10 Terrible

Dana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend at all
Stayed 2 nights in Apr 2024
Response from Jennifer Jones - General Manager on 23 Apr 2024
We are so sorry to hear this however we do hope you will consider Choice Hotels for your future lodging needs.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in Wilson, very helpful staff.
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 23 Apr 2024
So glad you enjoyed your stay with us!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel rooms are a bit dated and show lots of wear. The breakfast was chaotic and very few choices so we skipped that entirely.
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 23 Apr 2024
Thank you for taking the time to rate your stay with us. We hope you will consider us again the next time you are in the area.

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 23 Apr 2024
Perfect! and thank you :-)

10/10 Excellent

BARTHOLOMEW

Travelled with partner
Liked: Staff & service
Pool was gross. It needs chemicals and a good scrubbing. Steps and bottom were slimey and water was cloudy with stuff floating on top that i tried to skim out but it didnt help. Learn how to maintain your pool please. We wanted to swim but it was too dirty. The rest of the hotel was ok
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 23 Apr 2024
We are very sorry the cleanliness of our pool wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our maintenance team.

8/10 Good

Irwin, MARLBORO

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 23 Apr 2024
Thank you!

10/10 Excellent

Lilian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Neat, clean and quiet for a late night stop. Great breakfast with a friendly hostess. Thanks!!
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 17 Apr 2024
We are thrilled to hear you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Todd

Liked: Staff & service
Clean & quiet
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 17 Apr 2024
Thank you!

2/10 Terrible

Leon

Travelled with family and small children
Disliked: Staff & service
I reserved a room they Expedia for one night, and got my confirmation by text and email. When I presented my confirmation to the desk clerk, he looked in the computer and said they did not have the confirmation. They only had a single bed room available, which wouldn’t do for us and our two grandchildren. Plus it was more expensive. He told me there was nothing he could do, and I needed to take the problem up with Expedia. Thankfully, Expedia got us booked is a much nicer Comfort Suites across the street at the same rate I originally booked. Will not be staying at any Country Inn anywhere if this is how they train their staff!
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to reach out to us. We apologize for any inconveniences you encountered. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.

4/10 Poor

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The entire place smelled like marijuana, it was disgusting. I had my kids with me so that was fun to explains that horrible & nauseating smell. The pull out couch was awful. The mattress had no padding & the metal was hard & poking through. The overall room cleanliness was questionable & I had to wipe surfaces down. It was a really disappointing stay & we won’t be making this same mistake again.
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
We are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team.

6/10 Okay

Peter

Travelled with partner
Room was moderately clean. If you really looked around you would see a few dead bugs on the floor. The linens were clean. The breakfast was redundant and pretty bland, not big on fresh fruits, just apples, and selections of yoghurt was just two and nothing special about cereals or bread products. Overall, it was worth the price paid.
Stayed 3 nights in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was super easy. My wife was not feeling well so we asked to stay an additional day and there was no problem.
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

6/10 Okay

Zachary

Business traveller
Disliked: Cleanliness, staff & service, amenities
Not very welcoming and needs better maintenance
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to reach out to us. We apologize for any inconveniences you encountered. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.

4/10 Poor

Edward

Liked: Staff & service
Found cockroach in room when we entered. Management did nothing to rectify
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to reach out to us. We apologize for any inconveniences you encountered. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

10/10 Excellent

Celia

Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
All was good. Clean room, helpful staff, very reasonable pet fee )$30). Included full breakfast was much better than that at the Sheraton in Edison NJ, which was $22 buffet per person.
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.

10/10 Excellent

Sean

Liked: Amenities
Very clean with a very friendly staff
Stayed 2 nights in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from Jennifer Jones - General Manager on 1 May 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

8/10 Good

Shari

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was convenient.
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

10/10 Excellent

Martha Susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is convinienty located right off of I-95, it’s a great place to stop and rest for the night. It also has many great options for food very close by, some even walking distance . Definitely recommend staying here.
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.

10/10 Excellent

MIchael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, excellent breakfast
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently off the highway and near gas stations and fast food for those traveling
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great price for what I needed Halfway home from Florida.
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

2/10 Terrible

Damian

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
One of the worst hotels I have stayed in, air conditioning heating unit sounded like a tractor trailer and it did not cool the room. The sink was dripping the whole night. Sheets had stains on them, bathroom shower has stains like someone dumped coffee in it.
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to reach out to us. We apologize for any inconveniences you encountered. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.

10/10 Excellent

Cortney

Stayed 1 night in Mar 2024
Response from Jennifer Jones - General Manager on 23 Apr 2024
Thank you!

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Mar 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location lots of easy food spots and extremely easy access to major roadways!!
Stayed 1 night in Apr 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Conveniently located near I-95. Check in was fast and easy with plenty of nearby parking. Also several places to eat and get gas close by. Bolt lock on door to adjacent room was broken. They did send maintenance person who was unable to fix it. Dresser/TV stand was in terrible condition. leaning and missing hardware with doors and drawers that would not close properly.
Stayed 1 night in Mar 2024
Response from Jennifer Jones - General Manager on 16 Apr 2024
Thank you for taking the time to reach out to us. We apologize for any inconveniences you encountered. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.

10/10 Excellent

Ross J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room we were given. It was roomy and senior friendly.
Stayed 1 night in Mar 2024
Response from Jennifer Jones - General Manager on 31 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.

6/10 Okay

ricardo, Washington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was not able to get a double bed room. Phone in room doesn't work
Stayed 1 night in Mar 2024
Response from Jennifer Jones - General Manager on 31 Mar 2024
Thank you for taking the time to rate our hotel.

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Jennifer Jones - General Manager on 31 Mar 2024
Thank you for taking the time to rate our hotel. We look forward to your next stay.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very nice stopping point! We would stay here again!
Stayed 1 night in Mar 2024
Response from Jennifer Jones - General Manager on 31 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.

4/10 Poor

JoAnn

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities
The desk person was unfriendly and preoccupied. The coffee pot in our room was never cleaned. Very noisy guests above. I had to go back out to the desk for wifi code. He never gave it to me. He also never answered the phone when I called to get it. I was never told there would be a $30 fee for my pet. First and last time in this place
Stayed 1 night in Mar 2024
Response from Jennifer Jones - General Manager on 31 Mar 2024
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly. Also, the pet fee information is noted on the website.

10/10 Excellent

LeAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to 95. Clean. Good hot breakfast. Very friendly and helpful breakfast staff.
Stayed 1 night in Mar 2024
Response from Jennifer Jones - General Manager on 31 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.