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"We stayed in an upstairs courtyard room. The room was clean and well presented with the bedding fresh. All the staff that we interacted with were a credit to the hotel and nothing felt like too much trouble. We opted for breakfast each morning of our two night stay and the quality of the ingredients and service were a highlight of our visit. The external door of our block was a problem as difficult to shut without banging and others left it unlocked. We noticed this with most of the courtyard external doors. An interesting place to stay."

"Our room was spacious and the fabrics were lovely. TV didn't work initially but the response was immediate and the problem resolved. All staff we encountered were very polite. "

"For me the hotel represents good value. I like the location by the river and there are plenty of places to eat and drink at within a 10 minute walk. The staff are great, so friendly and helpful. Breakfast is buffet style but as with all buffets, it’s in the timing. Nice bar which we used as well. Not our first stay here and won’t be the last."

"Bathroom shabby grouting will worn. Requested early morning call which is very important as had to be at the airport at 4-30am never got a call. Mentioned it on check out and he said they tried 5 times so they were sending engineer to check tel lines surely a knock on the door was needed???"

"Clean well equipped room, nice staff, "

"Great hotel great location"

"Smallish rooms and the area around the hotel was a little rough. "

"wow what a fantastic stay. we only stayed for one night but it felt like a few days it was that relaxing. prior to our stay I was emailed about making an offer to upgrade our room, so I put an offer in for a junior suite which was accepted. what a beautiful room.. large, spacious, well set out, amazing bathroom and proper air con that kept the room fresh all night. although the bed was that comfy I could have slept through a heatwave. a special shout out to Ovi at the breakfast. he was the most pleasant, professional and friendly waiter! we were well looked after... so much so that when Ovi found out we were driving back to York he went off and made a pack up for our travels! thank you Ovi! we don't go to Newcastle often but when we go again I'll be back to the Dakota! Fantastic!"

"We loved the Gin Bar and the location close to the station"