"On arriving at the hotel, I was told that they were fully booked, even though I had a confirmation. I was sent to another hotel bayside hotel. The rate quoted for the other hotel was an extra R100. When I arrived at the other hotel, I was again quoted an extra R100 At the end, I paid more than R150 ..."
"Please do not sell us something u guys know you dont have..your hotel was beautiful on the internet but far from what we saw when we booked the hotel..people are paying 300 a night but i had to pay 1800 that is a rips off"
"We arrived with our booking confirmation, and were told we did not in fact r have a room and they were fully booked. They made no effort to help us find alternative accommodation and we eventually ended up checking into a hotel in Pietermaritzburg at 23.50 that night. Totally unacceptable."
"Terrific location in suburban Durban with easy access to the CBD, beaches and major roads. Family-oriented environment whose hosts go out of their way to provide wonderful service and camaraderie. I also appreciated their impressive commitment to eco-friendly practices."