Ratings based on 756 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Beverly Hills, CA

If you like "lack", this is the place for you.

Posted 10-Oct-2017
Pros: Receptionist Olivia was very nice and attentive. Room service people were nice as well.
Cons: Realize that people stay here to relax / have a nice time. Not struggle every step of the way. Invest some money in this crumbling place.
Location: Nice location, shopping, restaurants, theater close by.
Staying in a"spa", I was expecting a nice, soothing and relaxing experience. Not so... I had booked an upgraded room as it was advertised to allow a roll away bed. When checking in, the manager told me this was actually not possible as it was a fire hazard. Oh great! One person slept on the floor for 4 days... What a great start. Entering the room that had a kitchen, we discovered that the kitchen is absolutely, completely bare. Not a single knife, fork, plate or cup in it. Nothing! All cupboards were completely bare. Then we went downstairs to relax in "the spa"... Well, the advertised "endless lap pool" looks like it hasn't worked in years. the sauna was stone cold as was the steam room. Even the hot shower only produced Luke warm water. Terrible experience. Took my kids to the "game room" and ditto; most of the games had been there for a long time and many items were missing making them all useless. If you like the feeling of total lack, this is the place for you. I kept thinking they were going bankrupt during my stay. That's how it feels.
4 out of 5
Recommended
for Everyone
by A verified traveller from Louisville, KY

Nice

Posted 09-Oct-2017
We were on the 4th floor, which they exadurate into calling the "Penthouse" (elevator button even says "PH"). All public spaces are very clean and upscale decorated. Room needed a little work. Though clean, there were burn marks on the carpet (room PH08); the shower, only having a short lip due to being handicap-accessible, allowed water to spill out onto the floor of the bathroom; the bath seemed to have poor ventilation as steam readily built up. The lights in the shower and one by the beds were burnt out. They were replaced after I reported them, but cleaning staff should have already done so.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Oct-2017
A nice hotel. The spa area is being renovated, but otherwise had a good stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Will be returning for spa again

Posted 05-Oct-2017
Pleasurable stay can't wait to go back and use the spa !! Highly recommend for the area
5 out of 5
Recommended
for Everyone
by A verified traveller from Astoria, New York

Awesome hotel!!

Posted 28-Sep-2017
Came to stay here for one night and we had a great time. The check in and check were both so quick and the staff were so friendly. We are at their restaurant, Marco Polo for dinner. Their food was absolutely amazing!!! I am still raving about how delicious and tender my Diane steak was and the teriyaki salmon too!! The pool and hot tub aren’t too big, but it was definitely nice and clean. They supplied clean pool towels. The rooms were spotless and had a lot of towels. The bed was nice and comfortable. I have no complaints at all and will definitely be staying here again and recommending to my friends!! Thank you :)
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Sep-2017
Very lovely hotel, rooms are beautiful, and they were also very clean and comfortable. Staff was courteous and helpful. In-hotel restaurant was nice as well.
4 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Nice hotel by wedding venue

Posted 23-Sep-2017
Staff could not have been better, so friendly and accommodating Nice clean room...and Diet Coke and water were only $1 in the shop! We were put on the penthouse floor, the room was large and clean
3 out of 5
by A verified traveller

Disappointing

Posted 16-Sep-2017
Smelled like previous occupant smoked cigarettes in the room. Was kept awake for over an hour by occupant of next room talking on phone, so walls are not well-insulated to prevent noise. Staff was nice, check in was easy.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Sep-2017
This is a great hotel it's pretty close to everything you need I always enjoy my stay here Nice quiet and clean
5 out of 5
Recommended
for Everyone
by A verified traveller from Brooklyn, NY

Perfect girls getaway

Posted 01-Sep-2017
Staff was very attentive. Rooms have wonderful amenities.