West Maui Holidays from £1,483

Check in was perfect and bell service was excellent. Food and drinks were excellent. The property grounds were really nice and we loved the VIP seats at the luau. We stayed in a bungalow with 2 queen beds. Warning - these beds are not Queen and we ended up sleeping in separate beds because they were too small for two people. We have a Queen at home. These are not queens. If you wanted to share with 4 people it would be super cramped. Do not recommend that. Also, room service was every other day. That would have been fine but they skipped our room and we ended up getting no service for 3 days.

Hard to find people at front desk Only saw a person 2 times. Wasn’t able to check out so I just left. Great room Beautiful view

Our first impression of the unit was this is beautiful. We had the loft unit which had a fantastic ocean view, sunsets were amazing. The pool and beach area was very nice and the on-site restaurant was a nice option. There is no AC in any of the units but really wasn't an issue because of the beautiful trade wind which blew through the unit to keep it comfortable. There was plenty of room for our whole family and plenty of kitchen utensils, plates and pans to cook meals. Each building had a bank of four grills which was nice option we used twice during our stay. Here is where the problem was, my daughter and husband found a curly hair in there shower on day one inspection. Day two they saw a cockroach in the loft bathroom. Called the desk to report the issue and they did send maintenance up to take a look, not sure what they did, my daughter said they weren't there very long and didn't ask where we saw the pests. Then the day after my 4 year old granddaughter screamed when she saw a cockroach making its way from the laundry area to the kitchen. I went to see what she was yelling about and there it was a inch and a half to two inches long. I dispatch that one and now we are on the lookout for them. Saw a number of small baby ones in the kitchen and then saw a medium sized one in the master soaking tub. Needless to say we all felt our skin crawling just thinking about it. We did mention it at checkout but they didn't apologize for the issue or offer us a discount either

Better than the pictures! Best stay ever!

We enjoyed our stay at Napili Shores. The unit was clean & well equipped with kitchen utensils. We’ll definitely come back.