Search Hotels by Firmdale in West Drayton from £390

Large rooms, very clean, pristine condition. Friendly staff, very accommodating, allowed early check in. Fantastic experience.

Excellent stay, helpful, friendly staff

The only place to stay if your flying out of T5

Warm welcome, all staff friendly

Have stayed at this guest house on many occasions, 2 very good pubs just around the corner that serves very good food, the owners are very accommodating.

I stay at this hotel multiple times a year when visiting Heathrow. It is minutes away from all terminals, whether you are driving or using public transport, and very accessible at all hours of the day or night. The rooms are comfortable and the staff are friendly/helpful. There is a bar & restaurant with plenty of options for food/drink. Nothing more you could ask for and I will continue to stay here for all future trips!

Great staff and welcoming customer service as usual.Scrumptious breakfast

Arrived at Thistle hotel by using the pods from T5, this is a brilliant way to travel and so simple, check in at the hotel was simple, receptionist very friendly and explained everything, there is no lift in this hotel but we were on first floor just be prepared to carry your luggage up 2 flights of stairs, we were offered help with our bags if we needed. Standard double room, kettle, standard size mugs, adjustable heater, bed could have done with a kingsize duvet rather than a double as not...

This was our first stay at a B&B. An originally planned one-night stay turned spontaneously into a 2-night stay, but Tom & Patricia are lovely hosts and have accommodated to our flexible needs fuss-free & professionally. We stayed in the rooms in the loft conversion (exec king size they're called) which were very cosy, super clean and had a very well equipped coffee/tea station. Breakfast was satisfying and made with loving hands. The hosts made us feel very at home and I want to thank...

The hotel went far and above the call of duty in making my dad's 70th a wonderful stay! Upgraded room and free breakfasts. Thank you managers!

Very clean and well looked after, room was a bit tight but cosy and had what was needed for a one night stay. Staff were friendly and helpful, food in the bar was yummy.

The staff are so welcoming and the property is amazing. The garden is lovely and the room was very clean. Breakfast was excellent. Special shoutout for Moamen who was very helpful and welcoming to us. Thank you

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.