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Reviews of Ramada by Wyndham Watertown/Thousand Islands NY

2.5 out of 5
Ramada by Wyndham Watertown/Thousand Islands NY
21000 NY State Rt 3, Watertown, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 364 out of 1002 reviews" "
Rating 8 - Good. 377 out of 1002 reviews" "
Rating 6 - Okay. 147 out of 1002 reviews" "
Rating 4 - Poor. 76 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gisele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great stay!
Stayed 1 night in Apr 2024

8/10 Good

Melanyse

Travelled with family
Liked: Staff & service
This place is cheap and good if you are looking for somewhere practical to stay. The shower pressure was not the best. The pool is out side. Staff are nice.
Stayed 1 night in Apr 2024

6/10 Okay

Rhonda

Travelled with family and small children
Liked: Cleanliness, staff & service
The walls are paper thin. You can hear other people’s conversations. There were ants in the bathroom as well. The staff in the evening was great.
Stayed 1 night in Apr 2024

8/10 Good

jennifer

Clean and well kept.
Stayed 1 night in Apr 2024

6/10 Okay

Judy

Liked: Cleanliness
The hotel is dated in its fixtures and fittings. The bed was comfortable. The entrance and exit pavement have two large potholes with orange cones marking them. The location is just off of interstate 81. Convenient access to shopping and restaurants.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very great overall for price
Stayed 1 night in Apr 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great continental breakfast
Stayed 1 night in Apr 2024

8/10 Good

Howard

Liked: Cleanliness, staff & service
Outdated gym equipment was a joke no weights
Stayed 2 nights in Apr 2024

10/10 Excellent

Joceline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice reception area
Stayed 1 night in Apr 2024
Response from Amanda on 26 Apr 2024
Thank you for your feedback. We hope to see you again on your next trip to Watertown!

10/10 Excellent

William

Liked: Cleanliness
Very nice stay.
Stayed 1 night in Apr 2024
Response from Amanda on 25 Apr 2024
Thank you. Happy to hear how much you enjoyed your stay at our Ramada by Wyndham, Watertown. Hope to see you again!

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our kind of travel and breakfast is excellent.
Stayed 1 night in Apr 2024
Response from Amanda on 25 Apr 2024
Thank you for your feedback! We hope to see you again the next time you're in Watertown.

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities, property conditions & facilities
We always stay here! Love the location and price!
Stayed 1 night in Apr 2024
Response from Amanda on 22 Apr 2024
Thank you for your wonderful feedback. Glad to hear you enjoyed your stay with us at our Ramada by Wyndham, Watertown. Hope to see you again!

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
This is convenient and fine for a night. They have started to replace some things but the mattresses are getting worn, curtains starting to come off the track and we had no shower curtain on our tub! The staff were friendly, the room seemed clean and the breakfast was satisfactory.
Stayed 1 night in Apr 2024
Response from Amanda on 25 Apr 2024
Thank you for your feedback. Currently, we are still under renovations, and are in the process of getting all of our mattresses replaced. We hope you visit us again in the future to see all of the great changes that are yet to come!

8/10 Good

Paul

Liked: Amenities
It was quiet and clean
Stayed 1 night in Apr 2024
Response from Amanda on 22 Apr 2024
Thank you for your feedback.

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amanda on 22 Apr 2024
Thank you for your feedback.

8/10 Good

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Amanda on 22 Apr 2024
Thank you! Your feedback is appreciated.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location. Convenient to great shopping and dining
Stayed 2 nights in Apr 2024
Response from Amanda on 22 Apr 2024
Thank you for your feedback! So glad to hear you enjoyed your stay with us, especially the location of our hotel.

8/10 Good

Vincent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise door slaming
Stayed 2 nights in Apr 2024
Response from Amanda on 22 Apr 2024
Your feedback is appreciated.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda on 22 Apr 2024
Thank you for your feedback. We are so glad to hear you enjoyed your stay with us at our Ramada by Wyndham, Watertown.

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay overall, but the walls are very thin. Bathroom vent is shared with neighbor. I was playing music while getting ready and neighbor yelled expletives' through the vent.
Stayed 1 night in Apr 2024
Response from Amanda on 16 Apr 2024
Your feedback is appreciated. If there is ever something we can do to make your stay more enjoyable, please let us know right away. We have someone at the desk 24 hours a day.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As checked above
Stayed 2 nights in Apr 2024
Response from Amanda on 15 Apr 2024
Thank you for your feedback.

4/10 Poor

Devin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda on 15 Apr 2024
Your feedback is appreciated. If there is ever something we can do to make your stay more enjoyable, please let our Front Desk staff know immediately. We are always more than happy to help in any way that we can.

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located by the airport
Stayed 1 night in Apr 2024
Response from Amanda on 15 Apr 2024
Your feedback is appreciated. Glad you enjoyed your stay, and especially the location of our hotel. Hope to see you on your next trip to Watertown!

10/10 Excellent

noreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was 10star, I would stay with you again. Staff was very helpful.
Stayed 1 night in Apr 2024
Response from Amanda on 15 Apr 2024
Thank you so much for your wonderful review. We are delighted to hear how much you enjoyed your stay with us at our Ramada by Wyndham, Watertown. Hope to see you again!

10/10 Excellent

Brenda-Lee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great andstaff where nice
Stayed 2 nights in Apr 2024
Response from Amanda on 15 Apr 2024
Thank you for your feedback! So glad to hear you enjoyed your stay with us at our Ramada by Wyndham, Watertown.

8/10 Good

R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and reasonably priced. Halls VERY dark.
Stayed 1 night in Apr 2024
Response from Amanda on 12 Apr 2024
Thank you for your feedback. Hope to see you again!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here before. We will keep coming back.
Stayed 1 night in Apr 2024
Response from Amanda on 12 Apr 2024
Thank you for your feedback! So glad you enjoyed your stay with us at our Ramada, by Wyndham, Watertown. We look forward to seeing you again.

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property. Had a bit of cigarette smell in bathroom but everything was clean and the staff was extremely helpful and friendly.
Stayed 1 night in Apr 2024
Response from Amanda on 11 Apr 2024
Thank you. Your feedback is appreciated.

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from Amanda on 11 Apr 2024
We appreciate your feedback! So glad you enjoyed your stay with us at our Ramada by Wyndham, Watertown. Hope to see you again!

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda on 11 Apr 2024
Thank you for your feedback!

8/10 Good

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was as advertised. Vry clean and pleasant staff
Stayed 2 nights in Apr 2024
Response from Amanda on 11 Apr 2024
Thank you for your feedback! We hope to see you again.

2/10 Terrible

Ron

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Hallways were dark, staff were not friendly. Tea and coffee only available during restaurant hours (6:30 -9:00). Had to replace key cards several times during the 2 day stay as they kept stopped working.
Stayed 2 nights in Apr 2024
Response from Amanda on 12 Apr 2024
Your feedback is appreciated. If we can ever do something to make your stay more enjoyable, please let our Front Desk staff know right away. We are always happy to help in anyway that we can.

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hot Breakfast was nice. Friendly staff. Short distance to lots of stuff. PLEASE note there is NOT a shuttle as listed. Hotel told us it has NOT been one since 2020. (False advertising)
Stayed 2 nights in Apr 2024
Response from Amanda on 9 Apr 2024
Thank you. Your feedback is appreciated.

6/10 Okay

mike

Travelled with group
Liked: Cleanliness, staff & service
Ok for the money.
Stayed 1 night in Apr 2024
Response from Amanda on 8 Apr 2024
We appreciate your feedback. Currently, we are still under renovations. We hope you visit us again in the future to see all of the changes that are still to come!

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024
Response from Amanda on 8 Apr 2024
Thank you for you feedback! Glad you enjoyed your stay with us at our Ramada by Wyndham, Watertown.

8/10 Good

Kim

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient spot right off the interstate. It’s a little noisy from the hall, the door isn’t very heavy at all.
Stayed 1 night in Apr 2024
Response from Amanda on 8 Apr 2024
Your feedback is appreciated. Glad to hear you enjoyed your stay, especially the location of our hotel. We hope to see you again!

8/10 Good

Jason

Stayed 1 night in Mar 2024
Response from Amanda on 26 Apr 2024
Thank you. Your feedback is appreciated.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda on 8 Apr 2024
Thank you. Your feedback is appreciated!

8/10 Good

Robert

Stayed 1 night in Apr 2024
Response from Amanda on 25 Apr 2024
Thank you. Your feedback is appreciated.

6/10 Okay

shannon

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very outdated property - however thankfully quite clean —old & dark hallway paint -phones didn’t work in room to call out- front desk guy delivered ice bucket and wine glasses when requested - but comfortable beds and very convenient to everything for a girls shopping weekend in Watertown !! for the price you can’t go wrong !!
Stayed 1 night in Mar 2024
Response from Amanda on 2 Apr 2024
Thank you for your feedback. It is appreciated! Glad to hear you had a fun girl's weekend in Watertown! Hope to see you again in the future.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amanda on 2 Apr 2024
We appreciated your feedback! Hope you visit us again in the future!

4/10 Poor

Francois

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Terrible bed and bad odor. Breakfast coffee is horrible!
Stayed 2 nights in Mar 2024
Response from Amanda on 1 Apr 2024
Your feedback is appreciated. Currently, we are still under renovations at this time. Replacing the mattresses is on that list. We hope you visit us again to see all of the changes that are still to come.

6/10 Okay

Tedra

Stayed 2 nights in Mar 2024
Response from Amanda on 22 Apr 2024
Your feedback is appreciated.

8/10 Good

Selina

Travelled with family
Liked: Cleanliness, staff & service
Basic hotel, convenient location
Stayed 1 night in Mar 2024
Response from Amanda on 1 Apr 2024
Your feedback is appreciated. Glad to hear you especially enjoyed the location of our hotel. We are located next to so many great shops & restaurants. Hope to see you again!

8/10 Good

Nilsa

Stayed 1 night in Mar 2024
Response from Amanda on 22 Apr 2024
Thank you. Your feedback is appreciated.

4/10 Poor

Tammy

Travelled with partner
Liked: Cleanliness, staff & service
The toilets in the rooms were not the average height. (They were much lower.) Beds were hard and not much light in the room. The bathroom mirror has a light a around it but it is NOT bright enough. I would not stay at this property again.
Stayed 1 night in Mar 2024
Response from Amanda on 1 Apr 2024
Your feedback is appreciated. Currently, we are still under renovations. We hope you visit us again to see all of the great changes that are yet to come!

10/10 Excellent

Tracy

Travelled with family
Great location for cross border shopping. Front desk staff was very friendly.
Stayed 1 night in Mar 2024