Reception

Reviews of Americas Best Value Inn & Suites Waller Prairie View

2 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 171 out of 445 reviews" "
Rating 8 - Good. 148 out of 445 reviews" "
Rating 6 - Okay. 72 out of 445 reviews" "
Rating 4 - Poor. 26 out of 445 reviews" "
Rating 2 - Terrible. 28 out of 445 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

DJKD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Peyton on 19 May 2024
Thank you for your 5/5 rating! hope you enjoyed your stay with us and we hope to see you in the future!

10/10 Excellent

India

Stayed 4 nights in May 2024
Response from Peyton on 19 May 2024
Thank you for your 5/5 rating! hope you enjoyed your stay with us and we hope to see you in the future!

4/10 Poor

Nestor

Room were clean but definitely someone was smoking!
Stayed 3 nights in Mar 2024
Response from Management on 4 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're pleased to hear that you found the room to be clean. However, we sincerely apologize for the inconvenience caused by the smell of smoke during your visit.At our hotel, we do offer both smoking and non-smoking rooms to accommodate the preferences of all our guests. While we strive to enforce our no-smoking policy in non-smoking rooms rigorously, we understand that occasional instances may occur. We appreciate your understanding in this matter.Additionally, as our hotel features exterior corridors, it's possible that guests may smoke outside, which could inadvertently affect nearby rooms. We will certainly look into ways to mitigate this issue to ensure a more pleasant experience for all our guests.Your feedback is invaluable to us, and we will use it to improve our services further. If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our team directly.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Okay

Mary Ann

Travelled with pets, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Right off expressway so it’s a bit noisy. Staff was more interested in explaining why she should be home with sick kid. Hot tub advertised but has been filled in - should update the info. Room was clean but very basic.
Stayed 1 night in Feb 2024
Response from Peyton Davis on 29 Feb 2024
Here's a suggested response:Dear Mary Ann,Thank you for taking the time to share your feedback with us. We truly value your input and apologize for any inconvenience you experienced during your stay.We understand that noise from the expressway can disrupt your experience, and we apologize for any disturbance caused. Regarding your interaction with our staff, we are truly sorry for any impression of disinterest. Please be assured that providing excellent service to our guests is our top priority, and we will address this matter internally to ensure it doesn't happen again.Regarding the hot tub, we apologize for the outdated information. We have now removed it from our amenities list to prevent any further confusion.We appreciate your acknowledgment of the cleanliness of your room. While we strive to provide comfortable accommodations for all our guests, we understand that our room offerings may not meet everyone's expectations. Your feedback will be taken into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that exceeds your expectations.Warm regards,Peyton Front desk

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great only one tiny think I would change is have better options for breakfast
Stayed 2 nights in Nov 2023
Response from Niel on 4 Dec 2023
Thank you for your stay with us and glad you enjoyed it. We are looking into a better breakfast option to fit in our small area.Hope you will stay again with us when you are in the area.

8/10 Good

James, Hammond

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Not enough lighting in the room. It's terrible. Need a large ceiling fan
Stayed 3 nights in Nov 2023
Response from Niel on 29 Nov 2023
We are under renovations, new lights will be added as well. We have a 1-ton AC cooling an individual room. Fan kind of looks like a home bedroom rather than a hotel room.Thank you for staying with us and look forward to your future stays.

8/10 Good

Rebecca

Stayed 2 nights in Nov 2023

10/10 Excellent

Teri

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was mostly clean. The bathroom walls could be washed. Staff was friendly & helped me change my room to a handicapped room for a friend. Their breakfast was descent. We would stay again.
Stayed 1 night in Nov 2023
Response from Niel on 29 Nov 2023
Thank you Teri for your review. Apologies for the bathroom walls - they may have been overlooked by our housekeeping staff. We look forward to hosting you in the future.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and facilities were safe.
Stayed 1 night in Nov 2023
Response from Niel on 16 Nov 2023
Thank you for staying at our newly renovated motel. Glad you liked our new room and the facilities. Hope to see you soon. Thank you

6/10 Okay

Herschell

Liked: Staff & service
It was just ok for a small town, I would look at others places next time, Expensive.
Stayed 1 night in Nov 2023
Response from Peyton on 11 Nov 2023
Thank you for your review. Thank you for staying in our jacuzzi room which is the highest price and the best of our rooms, especially on Prairie View A&M University HOMECOMING weekend. You can enjoy your stay with us on a regular day when the rates are low. See you next time, thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic new room!
The room was recently refurbished and looked amazing with a very comfortable bed. None of the following detracted from the room and I would absolutely book with them again but just wanted to he transparent about the things we noticed during our stay. The door caught on the floor when opened probably 2/3 of the way and there was a sizable gap at the bottom corner away from the hinges, and the screws that held the shower rod in place were barely in
Stayed 2 nights in Oct 2023
Response from Peyton on 6 Nov 2023
Thank you for taking the time to give us a review. We are so glad that you enjoyed your stay. As well as pointing a couple of things out to us, We have addressed the issues that you stated.

2/10 Terrible

John Mark

Disliked: Cleanliness, property conditions & facilities
Group of people having a party outside their door with music blasting. Construction debris that looked old all over the property
Stayed 2 nights in Oct 2023
Response from Peyton on 25 Oct 2023
We are sorry for the inconvenience that you had during your stay. We are currently undergoing a full property remodel, hinting at the construction debris. As for the "party," it was a busy weekend due to the Texas Renaissance Festival, and people came together to have a good time. We do have rules, everything stops at 11 p.m. on the weekends and 10 p.m. on the weekdays.

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation stay
Great stay. Had electric stove top on counter with a decent size refrigerator and freezer... Store and restaurants nearby. Even a Buccees store was 5 mins away.
Stayed 1 night in Oct 2023
Response from Peyton on 16 Oct 2023
Dear Andres,Thank you for taking the time to share your experience at our hotel! We are thrilled to hear that you had a great stay and enjoyed the amenities we have to offer.Having a fully equipped kitchenette with an electric stove top, a spacious refrigerator, and a freezer in your room can certainly enhance the convenience and comfort of your stay. We're delighted this aspect met your expectations and provided you with the flexibility to prepare your meals.Furthermore, we're glad our hotel's location near stores, restaurants, and even a Buc-ees store made your stay even more convenient. We strive to ensure our guests have easy access to various amenities and services in the vicinity.Your positive feedback is invaluable to us, and we appreciate you choosing our hotel for your stay. We look forward to welcoming you back in the future and providing you with another exceptional experience.Safe travels and warm regards,

10/10 Excellent

CHarles

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Peyton on 16 Oct 2023
Thank you for the 10/10 rating hope to see you again soon!

8/10 Good

Katelin

Stayed 2 nights in Oct 2023
Response from Peyton on 16 Oct 2023
Thank you for the 4/5 rating. We are glad that you enjoyed your stay with us. We hope to see you in the future stay with us!

10/10 Excellent

kwame

Stayed 4 nights in Oct 2023
Response from Peyton on 6 Nov 2023
Thank you for a 5/5 rating! Hope you had ama amazing stay!

8/10 Good

Raylene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Peyton on 15 Oct 2023
It looks like they had a great stay. Thanks for providing Expedia Group travelers with a positive experience.

10/10 Excellent

Ivy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and just whatwe needed for the weekend.
Stayed 1 night in Oct 2023
Response from Peyton on 15 Oct 2023
We are so glad that you enjoyed your stay with us. Hope to see you again!!

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2023
Response from Niel on 21 Oct 2023
Thank you

10/10 Excellent

April

Travelled with family
Liked: Property conditions & facilities, room comfort
Pleasant stay
Everything was great. I had no problems.
Stayed 1 night in Sep 2023
Response from Peyton on 3 Oct 2023
Thank you for your 10/10 rating. We are glad that you enjoyed your stay

2/10 Terrible

Allen

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Peyton on 29 Aug 2023
We are sorry for any inconvenience you experienced during your on-and-off stay with us for 8 nights.

2/10 Terrible

Allen

Stayed 1 night in Aug 2023
Response from Peyton on 13 Sept 2023
We believe you did 1 star in error. Otherwise, you wouldn't keep extending your stay and appreciate our services in person at the front desk. Apologies for any inconvenience that you may have experiencedHonestly, we do appreciate your business and would like to be your host hotel every time you are in the area. .

10/10 Excellent

Thelma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice.
It was nice and great value for the price.
Stayed 2 nights in Aug 2023
Response from Peyton on 22 Aug 2023
We're thrilled to hear that you enjoyed your experience with us! Providing great value for the price is something we take pride in. Thank you for choosing us, and we hope to have the pleasure of serving you again in the future. If you ever have any questions or need assistance, feel free to reach out.

10/10 Excellent

Lowana

Stayed 1 night in Aug 2023
Response from Peyton on 13 Sept 2023
Thank you 5 star ratings and enjoying your stay

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, room comfort
Updates
Overall the property could use some TLV but the room had been remodled. Only complsin no wear to hand or put clothes. Love the BR redo.
Stayed 1 night in Aug 2023
Response from Peyton on 14 Aug 2023
Dear Michael,Thank you for taking the time to review your recent stay at our property. We appreciate your valuable feedback and are glad you enjoyed the remodeled room and bathroom redo.We're sorry to hear about the inconvenience you faced with hanging or storing clothes. We'd like to inform you that we do provide a clothing rack and a dresser in each room for your convenience. We apologize if this was not clearly communicated during your stay.We're excited to share that we are currently in the midst of a complete building remodel. This includes enhancements that will address the overall TLC needed. We're confident that these updates will provide an even better experience for our guests.Thank you once again for your input. We hope to welcome you back in the future to showcase the improvements we're making. If you have any more suggestions or feedback, please feel free to reach out.

10/10 Excellent

Melonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Peyton on 10 Aug 2023
Thank you for your 10 out of 10 rating! we are glad that you enjoyed your stay

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It's a nice and workable option
You can tell they've not put a lot into "upkeep", but overall it's not a bad stay. It's clean, the staff is friendly. This next comment is for ALL hotels that offer breakfast...lease start offering more Gluten Free options. It's 2023, and there are more people that have gluten allergens
Stayed 1 night in Aug 2023
Response from Peyton on 7 Aug 2023
Thank you for taking the time to share your review of your recent stay with us. We're delighted to hear that you found our hotel clean and enjoyed the friendly service provided by our staff. Your positive feedback is greatly appreciated.We also appreciate your constructive comment regarding gluten-free options for breakfast. We understand the importance of catering to various dietary needs, including those with gluten allergies. It is our aim to ensure that all our guests have a pleasant and accommodating experience during their stay. We will definitely take your feedback into serious consideration and work towards expanding our gluten-free offerings to better serve our guests.We are currently undergoing a complete makeover for our property. It's a slow and steady process. We do apologize for any inconvenience this has given you

10/10 Excellent

TJ, Houma

Stayed 1 night in Jul 2023
Response from management on 7 Aug 2023
Thank you for the 5-star ratings, look forward to seeing you again.

10/10 Excellent

Kevin

Stayed 1 night in Jul 2023
Response from Peyton on 4 Aug 2023
we appreciate 5-star review. Thank you for choosing our hotel.

6/10 Okay

JACALYN

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Although the people were friendly I think a lot of them lived at the property. There was piles of discarded furniture, cigarette butts, etc
Stayed 2 nights in Jul 2023
Response from Peyton on 8 Jul 2023
Thank you for your feedback. We apologize for any inconvenience caused by the condition of the property. We take your concerns seriously and will address them with our team to ensure a cleaner and more welcoming environment fro all our guests. We appreciate your input and hope you will consider staying with us again in the future

10/10 Excellent

Robin

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was a little scary.
Stayed 1 night in May 2023
Response from Management on 12 May 2023
Thank you for 5 star, Appreciate it.

8/10 Good

Rachel

Stayed 1 night in Apr 2023
Response from Management on 12 May 2023
Thanks for 4 stars, hope to see you next time you are in town.

6/10 Okay

Verified traveller

Travelled with family
Advertisement versus completness
Advertised as new, but, in reality, is recentlt (currently) being refurbished. The appliances, et al are great, but the installation probably could be more thorough.
Stayed 1 night in Apr 2023
Response from Peyton on 16 Apr 2023
Thank you for taking the time to write a review. We are currently undergoing renovations to make future guest's stays better.

6/10 Okay

Tricia

Liked: Cleanliness, staff & service
Mediocre hotel
Great check in. Tv wasn’t working. No cable connected. Lots of noisy neighbors and road traffic. Probably won’t stay there again
Stayed 1 night in Mar 2023
Response from Peyton on 12 Mar 2023
We are sorry for the experience you had. Thank you for taking the time to write a review. If you had t.v problems you should have called the front desk and we would have fixed the issue, the problem with the noisy neighbors and road traffic, It was a Friday night and we had workers just getting off work and unwinding, the road traffic is because we are located right off the highway and located behind a gas station and restaurants.

4/10 Poor

Kimberly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room to start with door had huge opening at bottom to the extent we could see vehicles in driveway. The mirror in room couldnt see out of was so dirty, bathroom toilet wouldnt flush correctly, was dirty, tubs were so flithy we didnt even use them even though i oayed extra for jacuzzi. Fridge was filthy, floors were so dirty my socks were black.
Stayed 1 night in Mar 2023
Response from Management on 6 Mar 2023
Our apology for not being able to please you. We are working hard to improve our services.

8/10 Good

Patricia

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2022
Response from Peyton on 14 Nov 2022
Thank you for 8 star review. Appreciate it, See you soon.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall satisfied
We just needed a place to stay for the night. It was clean! Service desk person was friendly. Bed comfort was okay. Only issue was that breakfast tasted like cardboard.
Stayed 1 night in Nov 2022
Response from larry on 12 Nov 2022
Heather, I am glad that you found the hotel and the staff to your liking. I was sorry to hear that you did not enjoy your breakfast. Hopefully, you realize that we must provide a breakfast that is generic enough to suite all of our guests...some who may not appreciate additional seasoning.

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I LOVE the way they dont call and bother u for too much of anything. Its VERY quiet there regardless of its a full house ot just a few guests. People at Front desk are Awesome... ESPECIALLY MS PEYTON (OR maybe i spelled it wrong...could be PAYTON).IDK, BUT IM SURE EVERYONE THERE KNOWS WHO IM REFERRING TO. She goes above & beyond EVERY TIME I see her... Always smiling & just nice...Rooms always clean, & there is pretty much everything u need in walking distance ...CVS across the street, popeyes, jack in box, dominos, subway & exxon are ALL
Stayed 2 nights in Oct 2022
Response from Peyton on 13 Nov 2022
We are so glad to hear that you had an amazing stay with us!! Hope to see you again soon!

6/10 Okay

Joanna

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Very old place . Needs an URGENT update . Carpet was very dirty. Buttttt! No one bothered us. We had a bed to sleep on and a bathroom so . There is that .
Stayed 2 nights in Oct 2022
Response from Peyton on 24 Oct 2022
We are sorry of the inconvenience that you experienced. We are currently undergoing remodeling, which is a slow process, especially when we are busy. Thank you for staying with us. Next time we will be fully updated Have a good day

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Not a bad place, but leaves a lot to be desired.
It is a good motel if you need a quick place to stay on a budget, and the staff are very friendly and helpful. My only issue is it looked worn down and in need of desperate updates and renovations.
Stayed 2 nights in Oct 2022
Response from Larry on 19 Oct 2022
Dear Anonymous, I want to thank you for taking the time to provide your feed-back. I was thrilled to hear that your interactions with the staff were positive. Please feel free to contact me, if you wish to provide specifics on updates or renovations.

6/10 Okay

Ginger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It good
Stayed 1 night in Oct 2022
Response from Niel on 9 Oct 2022
Thank you for 3 star, We strive for 5 star, when you stay here next. Thank you

10/10 Excellent

Claudia

Stayed 1 night in Oct 2022
Response from Larry on 11 Oct 2022
Claudia, Thak you so much for your positive review of our hotel. We hope to see you again soon.

10/10 Excellent

Ahundra

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Larry on 3 Oct 2022
Ahundra, I want to thank you so much for your positive review of our hotel. We certainly hope that we can service you in the future.

8/10 Good

mainul

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Overall experience is good. I was there for 3 nights, they didn't change my bedding for a single time. Coffee maker wasn't working.
Stayed 3 nights in Sep 2022
Response from Larry on 17 Sept 2022
Mainul, Thank you for your positive review of our hotel. We hope to see you again soon.

10/10 Excellent

Erica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Aug 2022
Response from Peyton on 14 Oct 2022
Erica, Thank you so much for your positive review of our hotel. We hope to see you again soon.

10/10 Excellent

Thelma

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
It was nice. The room was clean. No noise outside.
Stayed 1 night in Aug 2022
Response from Management on 22 Aug 2022
Thank you very much for great review for us. We are glad, you had comfortable stay at our hotel. We appreciate your business and look forward to see at your future stay.

10/10 Excellent

Thelma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a nice stay as usual.
My room was nice and clean as always. The staff is nice. I never have problems at this hotel.
Stayed 1 night in Aug 2022
Response from managment on 8 Aug 2022
Thank you very much for great review for us. We are glad, you had comfortable stay at our hotel. We appreciate your business and look forward to see at your future stay.

10/10 Excellent

Angelee

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Aug 2022
Response from Peyton on 8 Aug 2022
Thank you very much for great review for us. We are glad, you had comfortable stay at our hotel. We appreciate your business and look forward to see at your future stay.

6/10 Okay

Antoinette

Travelled with family
Stayed 1 night in Aug 2022
Response from Niele on 4 Aug 2022
Our apology if we were not up to your standard. We keep improving our services. May be next time you will like us more, at least 2% more. Thank you for staying with us.