Lobby
Check availability

Reviews of The Vic, Ascend Hotel Collection

4 out of 5
The Vic, Ascend Hotel Collection
123 Gorge Road East, Victoria, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 474 out of 709 reviews" "
Rating 8 - Good. 153 out of 709 reviews" "
Rating 6 - Okay. 54 out of 709 reviews" "
Rating 4 - Poor. 14 out of 709 reviews" "
Rating 2 - Terrible. 14 out of 709 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sukhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfectly located almost minutes away from most restaurants. Not too far from the inner harbor and some stunning hikes. For a weekend getaway, the Vic was a great hotel & staff were very kind
Stayed 2 nights in Apr 2024

10/10 Excellent

Yiying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and nice place!
Stayed 1 night in Apr 2024

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tesla charger!!!!👍👍👍
Stayed 1 night in Apr 2024

8/10 Good

Heidi

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The mattress was really comfortable and great quality. The bathroom fan was noisy, and hope this can be improved. The staff are friendly and the facilities are good. We enjoyed playing the table football and ping pong.
Stayed 2 nights in Apr 2024
Response from Evergreen Guest Relations on 1 May 2024
Thank you for the feedback, Heidi. We're happy you enjoyed our beds; we know how important getting a goodnight's sleep is to our guests.

4/10 Poor

Linda

Liked: Staff & service
The first room was not clean and smelled very badly of smoke. The second one was clean but still smelled very bad of smoke as well. However the desk staff was amazing and refunded us some of our money. The staff was amazing
Stayed 3 nights in Apr 2024
Response from Evergreen Guest Relations on 1 May 2024
Thank you for the feedback, Linda. We are sorry to hear that your room did not meet your expectations. We will pass this feedback to our housekeeping team so that we can make improvements in our service.

10/10 Excellent

LAURIE, Sechelt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people who work there. The facilities where very clean,the rooms where very nice.
Stayed 3 nights in Apr 2024
Response from Evergreen Guest Relations on 29 Apr 2024
Thank you for the lovely review, Laurie. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 Excellent

Jenifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was affordable. It has a pool and recreation area Brunch option "floyds diner" was amazing, affordable and delicious. Dinner "Hecklers" had amazing burgers and bites. Hotel was clean, spacious, cleanned during the day. Loved my stay here.
Stayed 2 nights in Apr 2024
Response from Evergreen Guest Relations on 29 Apr 2024
We are thrilled to hear you enjoyed your time with us, Jenifer! We're happy to hear that you enjoyed your stay, particularly the cleanliness and the location.

10/10 Excellent

Richa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 29 Apr 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Excellent

Chantal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the staff for a great experience!
Stayed 2 nights in Apr 2024
Response from Evergreen Guest Relations on 29 Apr 2024
This feedback makes our day, Chantal! We are very proud of our staff, who are always ready to go the extra mile for our guests.

8/10 Good

Liam

Business traveller
Liked: Cleanliness, staff & service
Not bad for the price. Staff nice, rooms are nice, attached diner is tasty. Not too far from downtown Noise from surrounding rooms can be a bit loud trying to fall asleep
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 29 Apr 2024
We appreciate the positive rating, Liam. We are very proud of our staff, who are always ready to go the extra mile for our guests.

8/10 Good

Jennifer, Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Location is a ways from dining and conveniences but priced appropriately. Free parking is a bonus. Decent pub and liquor store on the property. Updated rooms and cleanliness was a plus. Friendly & helpful staff.
Stayed 4 nights in Apr 2024
Response from Evergreen Guest Relations on 26 Apr 2024
Thank you for the lovely review, Jennifer. We are very proud of our staff, who are always ready to go the extra mile for our guests.

6/10 Okay

Devin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice older hotel with a few amenities like ping pong, huge big screen and foosball. Rooms had updated rooms with new smart tv's. Also, a decent throwback dinner restaurant and a bussilin bar on main level. For an older hotel, not to bad.
Stayed 4 nights in Apr 2024
Response from Evergreen Guest Relations on 26 Apr 2024
Thank you for the feedback, Devin. Our Optimism lounge is a great spot to sit back and relax with friends and family.

10/10 Excellent

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome game room
Stayed 2 nights in Apr 2024
Response from Evergreen Guest Relations on 26 Apr 2024
This feedback makes our day, Briana! Our Optimism lounge is a great spot to sit back and relax with friends and family.

8/10 Good

Aum

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. The only thing that should be provided was water bottles in the room.
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 24 Apr 2024
Thank you for the review, Aum. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 24 Apr 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 2 nights in Apr 2024
Response from Evergreen Guest Relations on 24 Apr 2024
Love to hear that you enjoyed your stay, Susan! We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 Excellent

Komaldeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hours guest service. friendly staff and nice rooms
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 24 Apr 2024
This feedback makes our day, Komaldeep! We are very proud of our staff, who are always ready to go the extra mile for our guests.

10/10 Excellent

SANJAY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The crib was the unique concept I like about this hotel
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 24 Apr 2024
Thank you for the kind words, Sanjay. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 22 Apr 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 22 Apr 2024
Thank you so much for your rating! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!

10/10 Excellent

kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience.
Stayed 7 nights in Apr 2024
Response from Evergreen Guest Relations on 19 Apr 2024
Thank you for the great feedback, Kim. We're glad you enjoyed your stay with us, and we hope to welcome you back soon!

10/10 Excellent

Sheri

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ruins have been renovated beautiful shower with great pressure and hot! Very friendly check in and staff offering to help carry etc. Able to have our dog! Great restaurant Floyd’s attached with good food and great staff as well.
Stayed 3 nights in Apr 2024
Response from Evergreen Guest Relations on 19 Apr 2024
Love to hear that you enjoyed your stay, Sheri! We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were finished well and comfortable. My room had a sliding glass door overlooking the pool. The lock on the sliding door didn't really work. The sliding door only had a rolling blind, so it either had to be open (no privacy) or closed (no daylight). The lobby was overlit - too much lighting. There was a nice games room with a big tv, ping pong table and a popcorn machine that made good popcorn. There was a breakfast restaurant independently run (I think) adjacent to the hotel which was average and over-priced (but everything is overpriced in Victoria, right).
Stayed 3 nights in Apr 2024
Response from Evergreen Guest Relations on 15 Apr 2024
Thank you for the lovely review, Alan. Our Optimism lounge is a great spot to sit back and relax with friends and family.

10/10 Excellent

Dominika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great bathroom, attentive staff, quiet area and close to downtown.
Stayed 2 nights in Apr 2024
Response from Evergreen Guest Relations on 15 Apr 2024
We appreciate the positive rating, Dominika. We are very proud of our staff, who are always ready to go the extra mile for our guests.

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lounge and game area. Room was clean and staff were friendly. Gym area was adequate.
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 15 Apr 2024
This feedback makes our day, Jaime! We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did a great job on the newly renovated rooms. A great choice if you don't need to be around downtown.
Stayed 2 nights in Apr 2024
Response from Evergreen Guest Relations on 15 Apr 2024
Love to hear that you enjoyed your stay, Robin! We recently renovated and added some great modern touches.

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adil Jaria is one the the best front desk workers that I ever met. When you’ll get to the this hotel,this person will have an honor to help you with any questions and any of your requests! Highly recommend this person!
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 15 Apr 2024
We're happy to hear that Adil was able to make your stay more memorable. We'll pass along the feedback to him and the rest of our team.

10/10 Excellent

Nabilah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love it there!!! staff is very friendly and the bathroom mirror is absolutely beautiful. it's ver minimalist and space is awesome and fit perfectly for us 3. i'd recommend this hotel to anyone!! 10 mins away from everywhere in downtown and all the advanced tech in the room❤️❤️
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 15 Apr 2024
Thank you for the kind words, Nabilah. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 Excellent

David

Room very clean and very comfortable. Service from staff is equal to any 5 Star Resort. Have stayed past year twice. And will stay again. Reno’s seemed to be on track. Great upgrade to Restaurant.
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 15 Apr 2024
Wow! Thank you for the review, David. We'll be sure to pass the positive feedback to our housekeeping team.

10/10 Excellent

Taryn

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Janet

Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Stayed 2 nights in Apr 2024
Response from Evergreen Guest Relations on 1 May 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

8/10 Good

Bernice, Port Alberni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, close to all business I needed to do on this trip.
Stayed 2 nights in Apr 2024
Response from Evergreen Guest Relations on 10 Apr 2024
This feedback makes our day, Bernice! We value your feedback and are delighted to know that you found our location perfect for your visit.

6/10 Okay

chin shu

Travelled with pets
Liked: Staff & service, property conditions & facilities
I was asked to pay 20 dollars more because I have a dog. I did disclose the dog info when I booked the hotel. and the fee I paid to Expedia should include the pet. Moreover, Expedia didn't tell me that I need to pay more for dog when I checked in. not feel good about this. where / why it was disconnected.
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 15 Apr 2024
Thank you for the feedback, Chin. We apologize for the miscommunication regarding the pet fee with Expedia. We hope to have the opportunity to welcome you back for a more enjoyable stay.

6/10 Okay

Russell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Nice
Stayed 3 nights in Apr 2024
Response from Evergreen Guest Relations on 10 Apr 2024
Thank you for the kind words, Russell. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 Excellent

Nora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Very comfortable beds. Clean rooms. Good price. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 10 Apr 2024
Thank you for the great feedback, Nora. We are very proud of our staff, who are always ready to go the extra mile for our guests.

10/10 Excellent

Lenzi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adam was very friendly and made sure we were well taken care of. Great stay!
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 10 Apr 2024
Thank you for the lovely review, Lenzi. We're happy to hear that Adam was able to make your stay more memorable. We'll pass along the feedback to him and the rest of our team.

2/10 Terrible

David

Stayed 2 nights in Apr 2024
Response from Evergreen Guest Relations on 10 Apr 2024
Your feedback lets us know where we can improve. We hope we have the opportunity to welcome you back again and show you an improved experience.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and location, comfy beds and the shower is fantastic. I always request the back side where it’s quiet (there is some pool noise). Great amenities and typically easy parking (note: there is only ONE handicap parking spot and it’s at the back of the hotel. That’s poor.)
Stayed 4 nights in Apr 2024
Response from Evergreen Guest Relations on 8 Apr 2024
We appreciate the positive rating, Lisa. We're happy you enjoyed our beds; we know how important getting a goodnight's sleep is to our guests.

10/10 Excellent

Amirali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel i have stayed recently. Amazing staff, well maintained rooms and decent price. My go to Hotel for Victoria. Thanks Adil and team for making our trip memorable
Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 8 Apr 2024
This feedback makes our day, Amirali! We are very proud of our staff, who are always ready to go the extra mile for our guests.

10/10 Excellent

chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Evergreen Guest Relations on 8 Apr 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

6/10 Okay

Hazel

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Evergreen Guest Relations on 8 Apr 2024
Thank you so much for your rating! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!

10/10 Excellent

Sitong

Stayed 1 night in Apr 2024
Response from Evergreen Guest Relations on 24 Apr 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Excellent

Reggie

Stayed 2 nights in Mar 2024
Response from Evergreen Guest Relations on 24 Apr 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Excellent

Jaspal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here. Kids loved the games room. Very friendly staff. Clean room. Spacious. Very quiet(except when they were testing the fire alarm in the afternoon which we knew ahead of time). Can’t hear the neighbours. Got upgraded to a suite for free. Liquor store and restaurant in the building
Stayed 1 night in Mar 2024
Response from Evergreen Guest Relations on 3 Apr 2024
Thank you for the lovely review, Jaspal. Our Optimism lounge is a great spot to sit back and relax with friends and family.

2/10 Terrible

Kim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was an old building that had the old building smell. Bed was comfy, rooms smelled a lot. Had to buy febreeze and candles. More attention to detail would make the renovation better.
Stayed 2 nights in Mar 2024
Response from Evergreen Guest Relations on 3 Apr 2024
Thank you for the feedback, Kim. We are very passionate about continuously improving our hotel which has gone through a significant renovation over the last year.

6/10 Okay

Terri

Travelled with family
The property itself is fine, only one elevator - with no indication of it is going up or down. Staircases don’t all go to all floors. A/C doesn’t work great. The area itself doesn’t have much close by so plan to drive most places. It would be great if the restaurant had longer hours.
Stayed 2 nights in Mar 2024
Response from Evergreen Guest Relations on 1 Apr 2024
Thank you for the feedback, Terri. Your feedback lets us know where we can improve. We hope we have the opportunity to welcome you back again and show you an improved experience.

10/10 Excellent

Sukhvir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Evergreen Guest Relations on 1 Apr 2024
Thank you for the lovely review, Sukhvir. We are delighted you enjoyed your visit and hope to see you again soon!

8/10 Good

Navneet

Stayed 2 nights in Mar 2024
Response from Evergreen Guest Relations on 19 Apr 2024
Thank you so much for your rating! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!