Ratings based on 1,463 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Personnel were great and always trying to help.

Posted 27-Aug-2016
Location could not have been better. Gave us an upgraded room.
4out of 5
by A verified traveller from Arizona

Great location

Posted 27-Aug-2016
Pros: ALL the staff that we were in contact with were over the top helpful and very nice. The grounds were beautiful.
Cons: Cleanliness in the rooms. Chipped paint, and tile in the bathroom. Outdated décor. Two comfortable chairs to sit in. Looked worn out.
Location: Loved the location to downtown.
Unfortunately we were very disappointed in our room. It was not very clean and some of the furnishings are looking worn. The bed skirt was torn in many places. You are paying a premium to stay in the downtown area, expected it to be much nicer. It was really nice to be able to walk to everything we wanted to do, that was a plus. Would not stay there again or recommend it. The room was very tight to move around in.
4out of 5
by A verified traveller from Sherwood Park, Alberta

Nice hotel that was close to Downtown Victoria

Posted 27-Aug-2016
Pros: Close to Downtown Victoria, quiet, and clean.
Cons: Air conditioning for the rooms. The weather was very hot the days we were in Victoria which made the room very, very warm and uncomfortable to sleep
Location: Ideal location for being Downtown and within walking distance to most things.
We had a suite and had more than enough room. The room was very clean and quiet.
4out of 5
by A verified traveller from seattle

Wonderful hotel for family

Posted 24-Aug-2016
Great location. Helpful staff, game room with pool table and shuffle board, lots of board games. Pool, small work out room.
5out of 5
by A verified traveller

Posted 23-Aug-2016
Great location. Convenient parking~ close to ferry
5out of 5
by A verified traveller

Great Victoria location.

Posted 23-Aug-2016
Pros: Cleanliness, location, extra touches.
Cons: Air conditioning. Warm in the afternoons.
Great older hotel with spacious accommodations; clean and classy.
4out of 5
by A verified traveller

Close to the harbor

Posted 23-Aug-2016
Pros: Good location.
Cons: Need air condition on our room.
Location: Walking distance to famous location.
Nice place. Close to the front harbor. Walking distance to Parliament building and Empress hotel.
4out of 5
by A verified traveller

Comfortable hotel in good location.

Posted 23-Aug-2016
Spent two comfortable nights here on first visit http:// Vancouver Island. Good location close to city centre.
4out of 5
by A verified traveller from Scottsdale, AZ

Close to everything, wonderful staff.

Posted 22-Aug-2016
Pros: Some of the gals liked the pool and whirlpool. I liked the location and the staff.
Cons: Have the tour buses park and idle somewhere else, like in the parking lot right off Kingston. That lot is empty and doesn't charge to park there.
Location: The hotel is about a 15 minute walk to Fisherman's Wharf. It is 2 minutes to the Victoria wharf, half a block from the Legislature Building.
We stayed on a "girls trip." The studio one bedroom suite was adequate for our needs, two women in each of two suites. The mini kitchen was perfect. We had a queen bed, and the fold-out sofa was queen size. I pulled the fold-out bed, and I have to say, there was a sprung coil in there somewhere. However, those things bother me very little. The rooms were spotless. We were there during a heat wave, and could have used air conditioning, but also this situation is very rare, so I do understand why there isn't any. There were fans, and we employed them. The hotel is located ideally off the wharf, in a quiet area, but a block and a half off all the action. The tour buses did park and idle beneath our balcony, and they were noisy, but nothing a little wine couldn't fix. We had a great time.
5out of 5
by A verified traveller from Prag

Nice hotel bad small bed

Posted 19-Aug-2016
Pros: Apples on the reception
Cons: Lift
Location: Good restaurations
Good parking bad not included in price. Wifi was fast. Victoria has a lot of pokemons.