Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Gulf Islands

Oak Bay Bummer

Posted 05-Dec-2016
We are spa/hot springs lovers. We are not there to argue with staff about the presence of black mold health hazard, or the one singular crowd pleasing water feature not running, although it was 10 days previous. We are not there to have our intelligence insulted or our staycation ruined by a rude uninformed desk clerk. We are not impressed or "paid back" for said rude treatment, when assistant manager tries to smooth things over with a few beers on ice and a greeting card. Instead of apologizing, why not direct staff to clean up and get informed on vital hotel features. We are there to Relax. Period. A clean pool as a basic feature is key. Also fully functioning EUCALYPTUS steam bath as advertised is key. The new billionaire owners are obviously not interested in running a clean hotel spa. Since July, being our first visit, the quality has taken severe dive. Hallways all needed a steam clean also. Dirty. We finished our staycation at an immaculate boutique private spa cliffside cabin on west coast to get the sour feel from our souls. We gave oak bay hotel a chance to correct the errors but there were too many to overlook. They did turn on water feature for 12hrs then shut off again. If they can't afford to keep one measly feature running in winter it's pathetic. Statistically We represent 100 others that won't complain and won't return.
4out of 5
by A verified traveller from BC

Posted 19-Nov-2016
Golfing in November, eucalyptus steam, eagles soaring above the balcony, million dollar ocean view, total relaxation, and winter rates equals Happy time at this classic old school newly renovated hotel. Don't let a little rain stop you from enjoying the amazing uncrowded mineral baths. We go again last week of November. Very glad we booked ahead. Pics from Nov 15-18.
5out of 5
by A verified traveller from Ferndale, WA

Beautiful ocean front hotel

Posted 19-Nov-2016
We had a very nice 3rd floor room. Bed was very comfy, and the bathtub and shower were really nice. I liked that every evening they bring you two complementary water botels!
5out of 5
by A verified traveller from US

Posted 19-Nov-2016
Our whole family loved the warm mineral pool. We are planning a return trip soon!
5out of 5
by A verified traveller

Very nice hotel. Hot pools were so nice.

Posted 14-Nov-2016
Everything about this hotel was great. Only complaint was the wifi didn't seem to work after the first night.
5out of 5
by A verified traveller

Gorgeous views from the pools

Posted 06-Nov-2016
A great getaway, tucked away from the downtown core, amazing views and very nice service
3out of 5
by A verified traveller from london ON

Beds should be comfort tops, way too firm.

Posted 21-Oct-2016
Pros: The bathtub and pools. Hot tub wasn't full enough to actually Lounge in and relax. Water level too low for comfort in cold air.
Was not asked how our stay was when checking out. Phone in room wasn't working in room and honestly should have been told about the services available along with amenities when checking in! Beautiful hotel but service wasn't the greatest and certainly not excellent.
5out of 5
by A verified traveller

Posted 16-Oct-2016
Beautiful hotel & amenities! We did not get to use the pools or spend a lot of time at the hotel, but will definitely plan a trip back to do so!
5out of 5
by A verified traveller from Vancouver

Very nice hotel

Posted 13-Oct-2016
Pros: everything- outdoor heated pool
We were upgraded to a junior Suite upon our arrival.
5out of 5
by A verified traveller from minnesota, usa

Would stay again

Posted 12-Oct-2016
Loved the hotel room and the grounds were superb. The only thing that was disappointing was the walk from the hotel room to the pool. The cold nights made it a bit uncomfortable going from the pool to the locker rooms or back to the hotel. We had two meals at the hotel lunch at the snug and breakfast the next morning The Taste was great and the price was reasonable we would stay again if we came back to Victoria.