Ratings based on 392 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Ottawa, On

Wonderful hotel

Posted 26-Aug-2016
Pros: The room and pool area was wonderful.
Cons: Dining experience for families with teenagers.
The location and the hotel were both amazing. We we are a family of four with two teenagers. We liked being in a quiet area outside of the downtown area of Victoria. We loved the hotel and would return and recommend it to friends. The only downside was the dining options available for families with teenagers. The pub was the best menu, but minors are not allowed. So, we had to be seated in the grand room with other families with toddlers. It was not the best dining experience. I found that since we were away from the main restaurant that we were forgotten. If you have teenagers you may want to dine somewhere else, it was really awkward.
5out of 5
by A verified traveller from Mercer Island, WA

Excellent layout

Posted 19-Aug-2016
We really enjoyed this property and loved the whole layout with the separation of the pool and spas to take advantage of the views. It definitely felt like a resort with the added advantage of the hotel looking upscale new, meant to look older. The perfect combination!
5out of 5
by A verified traveller from Korea

Posted 17-Aug-2016
I love this hotel. My sister and I were very satisfied during our stay. Very clean room, spacious bedroom and bathroom, kine staff. It is very good place to stay.
5out of 5
by A verified traveller from GA

AMAZING HOTEL!!

Posted 15-Aug-2016
Location: shopping, fishing, hiking, walking, whale watching.
This hotel is amazing. The room was even better than I expected. Room Service was excellent. The pools the spa's !!! What can I say I could stay at this place forever!
5out of 5
by A verified traveller

Luxe hotel met mooi uitzicht op de zee

Posted 09-Aug-2016
Pros: De locatie en inrichting. Sfeer van grandeur
Location: Prachtige locatie met uitzicht op zee in een Engels aandoende omgeving
Heerlijk nieuw hotel, luxe kamers, prachtige badkamer en fijn zwembad. Vriendelijk personeel dat meedenkt.
5out of 5
by A verified traveller

Wonderful hotel, outstanding location

Posted 08-Aug-2016
Pros: Everything was top notch!
Location: Close to Victoria and to Oak Bay, which was a very nice community.
Everything about our stay was perfect. What a view from the lobby out over the water. Can't wait to return someday!
5out of 5
by A verified traveller

Beautiful hotel with an incredible view

Posted 06-Aug-2016
Exceeded my expectations. Food was outstanding, staff couldn't be more helpful or friendly, room and bathroom was luxurious and spacious. Location was a nice get away from the crowds downtown
5out of 5
by A verified traveller from OH

Excellent

Posted 01-Aug-2016
Beautiful hotel and outdoor space but a LOT of mosquitos
5out of 5
by A verified traveller from OH

Best service

Posted 01-Aug-2016
We loved the service at this hotel and believe me some of us are very picky. The hotel itself was great but I wouldn't recommend a massage there. The facial was nice but my daughter's skin had a reaction to their products. On the other hand I had no problems with my facial. The massage was below average in my opinion. The food was very good. The Dining room is overpriced and doesn't deserve it. The pub food was the same quality but half a price.
5out of 5
by A verified traveller

Great hotel

Posted 01-Aug-2016
We really enjoyed our stay here. Beautiful property, nice views, good food and spa. Watch out for the bathroom sliding door or you can easily pinch your fingers.