Ratings based on 1,303 Verified Reviews

4.0 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Phoenix AZ

In Quiet Picturesque Location.

Posted 23-Jun-2017
Pros: Period decor
Cons: Needs an elevator or a dumbwaiter to lift your luggage to the upper floors.
Location: Ferry from Port Angeles about a 10 to 15 minute walk, government buildings and history museum about a 15 minute walk. Close to many locations of inter
Hotel is in a time warp, meant in a positive way,. Period furnishings, quiet sitting areas inside and out on balconies Everything is very well maintained making the old look new. All the modern amenities except, no elevator! Clean and comfortable in location convenient to the harbor and government buildings.
2 out of 5
by A verified traveller from Port Angeles, WA

Very Disappointing: Nice lobby, crap rooms.

Posted 15-Jun-2017
Pros: Close to attractions.
Cons: Staff, Internet speed, earlier check-in, update electric, update furnishings, add thermostats, replace the doors, add amenities.
Disappointing just scratches the surface. Mostly it's just a rubbish place to stay because t's run on the cheap. The room couldn't have been more than 12 x 15 feet, with one wooden 1970's chair and a small wooden desk, and the window faced the laundry room. The walls are paper thin and the bathroom door, literally, bangs into the toilet. It's that cramped. There's pink Formica on the bathroom counter and of the two wall sconces, one didn't work. The shower would go from warm to cold to scalding, depending on who else was using water at the time. The room doors don't extend to the carpeted floor, so you hear all of the room sounds and hallway sounds - wherever you are. There's coffee in the lobby, but not in the rooms or on the upper floors, which means having to go downstairs for a cup. Likewise no microwave or refrigerators, and the television was 17 inches diagonal. The one computer for guest use is in the lobby, has a 15 inch monitor, no printer, and is very slow. I interacted with 2 staff persons. The first appeared bored and was fairly unpleasant. The other was younger and quite helpful and courteous, even when other guests were complaining about their room, which probably happens a lot. My house is 100 years old, and that imposes certain constraints - and charm. I do understand. But a few mismatched antiques in the lobby hardly makes up for the pervasive air of second-rate cheapness. For the money, this was just rubbish.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nicely modernized

Posted 12-Jun-2017
Pros: Vintage charm, architecture, rooms by design are smaller than modern rooms
Cons: On rare warm days in Victoria, AC would be nice but is not a deal breaker, goes with vintage charm.
Location: Very close to Beacon Park, BC Legislature, Harbour and Empress Hotel - if you like Victoria, you'll love this location
Nicely modernized vintage hotel close to the heart of downtown Victoria BC
5 out of 5
Recommended
for Everyone
by A verified traveller from Castlegar

Great location

Posted 03-Jun-2017
This hotel has been renovated, room was spacious and very clean. Staff friendly and helpful. Location perfect for walking around City centre and along the ocean. Would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location

Posted 02-Jun-2017
Walk to many resources, easy access to downtown lications.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to inner harbour

Posted 02-Jun-2017
Very nice hotel. Very old building renovated beautifully. Walking distance to the inner harbour and downtown Victoria. My only concern would be that if the weather was any warmer than when we were there that the rooms would be too hot at night to sleep because there is no A/C. We will be back next year.
3 out of 5
by A verified traveller

Needs Improving

Posted 30-May-2017
Good location, convenient, very quiet Neat history / decor of building Hotel had strong cleaning / floral scent - very nauseating Room door did not close properly No air conditioning; only a small oscillating fan was provided Front desk lacked customer service skills when checking in On-site restaurant had good breakfast & service No way to prevent shower from leaking (shower curtain did not stay closed) so water puddled on bathroom floor - had to get extra towels to put at corners of tub Housekeeping left cleaning supplies in our room
4 out of 5
Recommended
for Everyone
by A verified traveller from vancouver, bc

Old world charm. Very well maintained

Posted 28-May-2017
In quiet character residential area. Great restaurant! Spacious clean comfortable room. Morning coffee available in the lobby. Free parking
3 out of 5
Recommended
for Couples
by A verified traveller from Vancouver Island

Comfortable lodgings centrally located.

Posted 27-May-2017
Pros: As above
Cons: Needs air-conditioning; stuffy when the weather is warm. Restaurant is dated, and food is fairly pedestrian.
Location: Central. A few blocks from waterfront and main attractions. Shopping, museum, coffee spots, restaurants and of course hiking the waterfront.
Rates reasonable during a holiday weekend. Though not very modern or mildly luxurious, was comfortable and staff very friendly and accommodating.
3 out of 5
by A verified traveller from wash state

Posted 26-May-2017
2.5 stars. Think the room was settling. Doors not quite plumb, shower too small and no hooks to hang anything