Ratings based on 2,917 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Beautiful facility, outstanding service

Posted 29-Dec-2016
Great location, awesome staff. We were upgraded to a view room even over the Christmas holiday. Very clean, updated room - nice facilities. One negative - takes forever for the hot water.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with great location

Posted 23-Dec-2016
Nice and clean hotel with views of the water and downtown Victoria. Walking distance to shopping and exhibits. The staff were very friendly and helpful. Pool and gym facilities were some of the best I have seen. Thank you for a great stay.
5out of 5
Recommended
for Everyone
by A verified traveller

Holiday Lights

Posted 19-Dec-2016
We have a tradition of seeing the lights of Victoria each Christmas, and our stay is always at the Grand Pacific. The water side suite is always wonderful. This year's view included the harbor as well as Parliament. The professionalism of the staff is always outstanding, and the breakfast buffet is excellent. A very convenient location...especially for travelers coming from Port Angeles.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Dec-2016
Staff is very welcoming. Liken to old school hospitality and charm. Hotel is walking distance to most everything downtown.
5out of 5
Recommended
for Everyone
by A verified traveller

Close to everything Victoria has to offer

Posted 07-Dec-2016
Pros: This location is close to everything. It has all the amenities one can expect. Great views of the downtown, Harbour or Straits. Comfortable Beds.
Cons: Furnishings are dated and air is dry in the rooms.
Location: Close to everything, Ferries, Harbour, Restaurants, Legislative Buildings, Museums, Horse Carriages and transit.
We arrived in Victoria after a flight from Toronto with flight delays and delayed luggage. I was hoping for a smooth experience at Hotel Grand Victoria once we arrived. From the moment we arrived, starting with the door man, our expectations were exceeded. Being in a grumpy mood from the horrible experience, the pleasant welcome help with the car doors offer to take our luggage which was not there, made me feel relaxed. We also upgraded to the Valet Parking for the extra $7 a day, getting into a warm car was worth it. Car was always there when requested. I can't imagine a check in going any smoother than ours and we were given a room upgrade just make it even better. Our room # 839 was clean, White sheets and comforter on a King size bed. The furnishing are a bit date however in good condition and comfortable. Incredible views from this room. Or stay was only 4 days and we enjoyed every minute of this very nice hotel. We have stayed at other hotels in Victoria and this is at the top.
4out of 5
Recommended
for Everyone
by A verified traveller

Amazing Location and View!

Posted 06-Dec-2016
Pros: Location, service, amenities, pool, athletic club
Location: Great location close to everything
We stayed for two nights as a treat and to see some of the Christmas splendour Victoria has to offer. Great location with an amazing view right over the harbour. Walking distance to everything downtown has to offer. Wished we could have afforded a suite as the room was quite small for four of us, but the stay was worth it. Pool and athletic centre top notch too, service was great.
5out of 5
Recommended
for Everyone
by A verified traveller from Winnipeg

Posted 06-Dec-2016
The hotel was very lovely. The staff were very friendly and helpful. We very much enjoyed the pool and gym.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel walking distance to attractions.

Posted 02-Dec-2016
Nice clean hotel, next door to the Legislature and walking distance to downtown Victoria. Very helpful and friendly staff. We loved the hotel amenities ie.: hottub, gym and steam room. Most rooms have a fantastic view of either the water or the neighborhood. Ours looked over a big roof and its ducting. Ask for a nice view. Also, I would recommend that the hotel waits to fill those few rooms until other rooms are full.
3out of 5
by A verified traveller

Posted 29-Nov-2016
Pros: The hotel location, cleanliness and staff were excellent. The pool and gym are great.
Cons: Some more and better chosen furniture, well considered lighting and art (there was almost none) would really improve the room.
Location: The location and nearby amenities were excellent.
The hotel location, cleanliness and staff were excellent. The renovated room was a big disappointment. Instead of feeling comfortable and luxurious, it was dark, sparse and unwelcoming. I really love minimalist, contemporary design but I think they really missed the mark. A well designed minimalist space does not have to feel cold or uncomfortable -- quite the opposite. Some more and better chosen furniture, well considered lighting and art (there was almost none) would really improve the room. We had to request two extra lamps to be able to read once the sun went down. We also had to request a fridge. We specifically booked an upgraded suite because we wanted really awesome home base while in Victoria. It was a huge disappointment and not worth the cost.
5out of 5
Recommended
for Everyone
by A verified traveller from 日本、カナダ

Posted 29-Nov-2016
Pros: アフタヌーンティーを楽しみました。全て美味しく、テーブルを担当してくださった男性の方も大変親切で大満足でした。
部屋は広く、清潔でゆっくりくつろぐ事ができました。アメニティも充実しており、大変気に入りました。また利用したいと思います。