Ratings based on 618 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Calgary

BEST Location

Posted 14-Jul-2016
The location of the Helms in was just the best. An easy walk to the Inner Harbour, Cook St Village, and all the shops and restaurants in the downtown area. We will stay here on every future trip to Victoria!
4out of 5
by A verified traveller

Posted 26-Jun-2016
Quaint, clean, great location Very friendly staff Old hotel but upgraded nicely Would recommend for sure
1out of 5
by A verified traveller

Noisey noisey noisey

Posted 19-Jun-2016
Pros: location ok, short walk to downtown, near park
Cons: Stop renting out the room I got
Location: pretty central
Business traveler Sir, we have a lovely room for you. ! Ground floor right by the pop dispense and washroom. Overlooking the street. Extremely small room. Noise all night, hardly slept
1out of 5
by A verified traveller

Ratings for this place are FRAUD

Posted 13-Jun-2016
Pros: Staff
Cons: Everything is terrible. From cleanliness to condition of the rooms to inaccurate description and reflection/rating of what the place is like.
Location: Location is close to where you would want to be in Victoria.
This place shows a very high customer rating (almost 4.5), but there is no doubt there is fraud in this rating. Probably the owners or managers have hired one of these services that supply bogus ratings. The description of the place is also misrepresented, for example, they state that the rooms have air conditioning, but we found only one of those very small wall unites and only in the sitting area. There was no AC unit in the room to sleep, so it gets hot and humid. The place is very dirty. Yellow sheets and towels, dust under furniture, very dirty carpets, bath tub curtain was dingy, bath tub had hair in it even before we use it. the room smelled musty. We are glad we didn't get be bugs. We cancelled our stay after one night stay. The only useful thing about it was staff. Ratings must be fraudulent. It is also very over priced for what you get,
5out of 5
by A verified traveller from Dripping Springs, TX

Great hotel for visiting downtown Victoria

Posted 13-Jun-2016
Pros: Room and furnishings are up-to-date, nice shaded patio sheltered from the street where you can read or wait for others.
Cons: Although it doesn't have a restaurant, you can find many within four or five blocks. You can't do your laundry after 10:00 pm (understandable).
Location: Beacon Hill Park is next door, great to exercise in. Victoria Harbor is a show, with boats and seaplanes arriving and eparting. Royal BC Museum.
We were stunned when we walked into the room. It was by far the nicest accommodations we had stayed in for years, although that may say more about us than the hotel. The bed looked and felt wonderful, there was plenty of closet space, up-to-date TV, and a well-furnished kitchen and bathroom. The hotel office area had a monitor for Internet access and of course wi-fi, as well as a sitting area and a laundry room. We received the best value for our money in a long time by staying at the Helms Inn.
4out of 5
by A verified traveller from Toronto

Stay in Victoria

Posted 13-Jun-2016
The hotel is located a short walk from most attractions in downtown Victoria. The room was comfortable with a kitchen well equiped for tourists needs. It should be mentioned that there is no elevator in the hotel.
5out of 5
by A verified traveller from Stratford-upon-Avon, UK

Great location in the heart of Victoria

Posted 06-Jun-2016
We spent 3 nights at Helm's Inn in May. We chose it particularly since it is just 100m from the Bus Station and close to the waterfront. We loved the fact that our room had its own kitchenette which was ideal for breakfasts, had excellent Wi-Fi (router in room), that coffee was always available downstairs with a lovely garden to drink it in. The staff were friendly and printed off boarding cards for us. The room was clean and very comfortable. We felt that we'd really landed on our feet.
5out of 5
by A verified traveller

Super hôtel et emplacement

Posted 28-May-2016
Pros: La chambre luxueuse et lit confortable
Cons: Rien
Location: Port, hôtel empressé, parlement
Je recommande cet hôtel à tous, personnel enjoué, excellente localisation, situe devant un grand parc
5out of 5
by A verified traveller from ohio

Nice hotel near beautiful park and ocean.

Posted 17-May-2016
Updated hotel with large room and the kitchen. Close to the center.
5out of 5
by A verified traveller from Winnipeg, Mb

Very nice facility with tons of character!

Posted 15-May-2016
Excellent location, close to everything! Well worth it! Beautiful upkeep Great staff! Strongly recommended!