Ratings based on 809 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Langley, BC

Nice hotel good price good location

Posted 14-Jan-2018
Great staff Our room was ready early Room was very clean I block from downtown close and convenient location.
5 out of 5
Recommended
for Everyone
by A verified traveller from Parksville, BC

One of Victoria’s Best

Posted 08-Jan-2018
My husband and I have stayed at Helm’s Inn in the past and have always enjoyed our stay. We haven’t stayed in Victoria for a very long time but didn’t hesitate to book at Helm’s Inn when we knew we were coming here. Certainly not disappointed. Staff are exceptional as is the hotel. Recommend it highly.
4 out of 5
Recommended
for Everyone
by A verified traveller from cal

Excellent Location! Same parking lot as BC Museum

Posted 04-Jan-2018
Location: close to everything: BC Museum shares same parking lot; Parliament and Empress Hotel Across Street, wharf and walkable to Government St (shopping!!!) and restaurants Room: we stayed in room 215. great size for 4 adults and 1 child. Had a small kitchen, seating area. Had a Murphy bed and king bed. Tv was a little slow. Bathroom upgraded. shower pressure was excellent! A little nervous cause another reviewer mentioned bed bugs—BUT WE DID NOT HAVE THIS EXPERIENCE!! Thank goodness. Ambiance: Older Hotel with Victorian/Bates Motel feel (from PSYCHO movie). Very quiet. PRICE POINT: excellent if your trying to save some money and know you will be out all day. Give it a try! Was worth the price and room space
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Jan-2018
Nice location downtown by a park and residential area, and also within close walking distance to Victoria harbour and the popular sightseeing spots. We enjoyed the suite and our bed was super comfortable.
2 out of 5
by A verified traveller

convenient location

Posted 27-Dec-2017
Pros: location,
Cons: more parking
Nice location but the bed is not that comfortable, hard pillows and hard sheets. Previous leak in ceiling caused paint to sag on wall and ceiling but never repaired, I'm thinking, is there mould in the wall. Pulled open the hide a bed and found a big bed bug looking back at me with babies. Told the staff and showed pictures I took of the issues but no one got back to me. They must be used to the complaints.
5 out of 5
Recommended
for Everyone
by A verified traveller from Quadra Island, BC

Reasonable rates close to Harbour and Pubs.

Posted 10-Dec-2017
Cons: A list of restaurants for breakfast and directions from hotel.
Friendly staff and a nice large room with kitchen. Main thing is: you are able to park the car and walk to pubs, shopping and park.
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver Island

Great location and friendly staff

Posted 09-Dec-2017
Location: The Inner Harbour, Empress Hotel, Royal Museum, Parliament Buildings, Beacon Hill Park, and downtown shopping are all within easy walking distance.
I chose Helm's Inn both for its proximity to the attractions I wanted to visit, the shopping I wanted to do and its reasonable price. Also, it is located just a block away from the bus depot from which I was leaving early in the morning. The room was small but well-appointed with a kitchen stocked with dishes, a refrigerator, a stove, coffee maker, kettle, and microwave. The bed was large, but a little bit soft for my liking. The lobby,was festive and the staff was friendly. There was coffee available and although the welcome book said they served tea at 4 pm, I went there and nothing was set out. My only concern was that I could hear the people talking in the next room and doors closing frequently. I would recommend this hotel to anyone who wants a convenient location from which to explore Victoria.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Great Location in Victoria

Posted 04-Dec-2017
Pros: Location, room size, cleanliness.
Cons: The parking can get a bit tight - we came back at 10 pm and the lot was full, so we were lucky to get a spot on the street. Not much can be done tho.
Location: Excellent location and within a (really) short walk of the main central tourist attractions.
Check in ad out was quick and painless and the staff pleasant. We were in our room 5 minutes after parking, ad check out the next day took all of 30 seconds The room was bigger than we expected (with the sofa bed it could accomodate 6 in a pinch) and spotless throughout. Excellent WIFI signal. But the best thing is the location which really can't be beat. It's only a 2 minute walk to the harbor, BC Museum, Parliament Buildings, etc.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Nov-2017
Great location...great price. Will definitely stay again!
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver BC

Posted 08-Nov-2017
Just a one night stay over arrived early in the evening and departed early in the morning. The Hotel met all of expectations. We would stay there again