Ratings based on 707 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Red Deer, AB

Walking distance to downtown Victoria.

Posted 20-May-2017
Pros: Its is within walking distance to pretty much everything.
Location: You can walk to Beacon Hill Park, The Waterfront Trail, Inner Harbour, Fisherman's Wharf, Mile Zero and The BC Museum and Imax theatre is next door
Nice quiet hotel within walking distance to downtown, the Inner Harbour, Restaurants, shops, China Town and the most beautiful park Beacon Hill Park. The hotel is charming and clean. Hotel staff were friendly and helpful. Our room was nice. We will definitely recommend to friends and family and we will definitely come back.
Comment from Hotel Management
23-May-2017 by Chris, Hotel Management
Thanks for the great feedback! Hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely spot close to many places of interest

Posted 17-May-2017
We spent only one night but would gladly have stayed longer. The desk staff were extremely helpful and accommodating, the suite comfortable and very clean.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York State

Great Old Downtown Hotel

Posted 11-May-2017
Pros: The Helms Inn is economical, clean, comfortable, and well located. The staff was always helpful and hospitable. It was really nice to have a kitchen.
Cons: It would have been nice if there was a plate of cookies or danish along side the coffee.
Location: The Helms Inn is close to the provincial museum, the Victoria conference center, adjacent restaurants and shopping, and the Victoria harbor area.
If you are looking for a modern, high-tech, luxury hotel with a fancy restaurant and a bar downstairs, the Helms Inn is not for you. However, if you would like a modest, clean, and convenient little hotel with character at a good price with a hospitable, responsive staff, the Helms Inn is perfect. It is on the same block with the provincial museum (totem poles on the grounds), a few blocks from the Victoria harbor, and two blocks up the street from the Victoria Convention Center, but out of the bustle of the commercial and tourist center. The location is perfect if you would like to have access to the downtown Victoria attractions. The Helms Inn was a pleasant four-block walk from a very nice grocery store to stock up the kitchen for my stay. My room was somewhat dated but in excellent condition. It was clean and had all the necessities, including a complete little kitchen supplied with all of the necessities to prepare simple meals. There was also coffee and a bowl of apples in the lobby. My room was on the top (third) floor, and there is no elevator, which could be a problem for someone with a disability. Upon arrival, I received a cheerful greeting from the well-informed lobby clerk, who oriented me to the inn and surroundings. The magnetic card key, which often fails at hotels, worked easily. The day before I left, I asked a different lobby clerk to order an airport shuttle to pick me up, and it was done. The Helms Inn is a simply great place to stay.
5 out of 5
Recommended
for Families
by A verified traveller from Sherwood Park, AB

Ground level suites book up fast

Posted 10-May-2017
Pros: Good quality at a reasonable price. Gotta mention that front desk staff were so accommodating, friendly and truly added to the Victoria experience.
Cons: Towels could be upgraded; not quite plush anymore. Advertise that there are no elevators.
Location: If you want excellent access to downtown Victoria within walking distance but far enough away to be quiet, across the street from Beacon Hill
We were fortunate to have a ground level suite in the upgraded 3rd building. Private entrance, lots of room, great kitchen area with full conveniences (except dishwasher). Suite was clean. The noise level between floors and adjacent suites wasn't perfect and you could here the people above us walking around or moving furniture. Would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Great hotel in a very good location.

Posted 06-May-2017
Pros: Staff members are very helpful. Rooms are spacious and clean. Full kitchen at your disposal when you do not feel like eating out three meals a day.
Cons: Plumbing is a bit on the noisy side.
Location: Location is great. Beacon Hill Park is across the hotel. Mile 0, BC Museum, Legislative bldg, China town, markets, etc all within 5-30 minutes walk.
As long as you do not insist to have pool and gym facilities and you rarely eat in the hotel restaurants, this is the five star hotel you would like to stay on your vacation in Victoria. The location is great. Five minutes from the Fairmont Empress but a fraction of the price. The major attractions are all close by. Supermarket is only ten minutes walk away. I like the fact that tea and coffee is available at the lobby all the time. You can grab one to stay or to go. Very handy.
Comment from Hotel Management
07-May-2017 by Chris, Hotel Management
Thanks very much for your high praise! Hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveller

fabulous location

Posted 26-Mar-2017
Across from Beacon Hill Park, 2 blocks from parliament, great price, clean spacious rooms All in all a great find.
Comment from Hotel Management
28-Mar-2017 by Chris, Hotel Management
Thank you so much for your feedback! We certainly hope you'll visit us again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in the perfect spot to do things.

Posted 10-Jan-2017
Pros: the cleanliness and usefulness(kitchen)
Location: you can go to: miniature world, the BC museum, the fishermans warf, old spaghetti factory,chinatown...
Very delightful. Rooms were clean and staff were very friendly. The hotel was situated a perfect spot within the city were there are many things to do and where there is excellent access to bus routes and the people who know the routes. The hotel was close to nice restaurants too.
3 out of 5
by A verified traveller

Excellent Room minus cleanliness (too bad)

Posted 07-Jan-2017 on Hotels
The room itself was fabulous. Great set up and all amenities. Pillows were cheap and not comfortable. Room was not clean and housekeeping did not even bother to dust or wipe anything for 2nd night stay. Fork in lamp, coin in bed, neck pillow on floor behind chair...how did they miss this stuff????
5 out of 5
Recommended
for Everyone
by A verified traveller from Qualicum Beach Bc

Break

Posted 31-Dec-2016
Pros: Just a great place to stay.
Location: From the Hotel you can get to where you what to go bye, foot taxe bus.
Nice, close to down town Nice staff In the heart of the town.
4 out of 5
Recommended
for Everyone
by A verified traveller

location was excellent .

Posted 27-Dec-2016
we had no vehicle but we were able to visit many of the sights and good restaurants all within easy waking distance.