Ratings based on 655 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Calgary

Great accommodation

Posted 21-Oct-2016
Excellent hotel, close to downtown. Very reasonable price for a beautiful suite.
5out of 5
by A verified traveller from Tulsa, OK

Much nicer than expected

Posted 18-Oct-2016
Good location; close to city bus line, downtown, city parks. Walk around James Bay and downtown was especially nice. Staff at hotel very cordial and helpful. Room modern and clean. Refrigerator, stove, and microwave in room unexpected and nice.
5out of 5
by A verified traveller from steinbach

Great place, location and customer service :)

Posted 13-Oct-2016
Location: Super close to all sorts of attractions. Did lots of walking and touring.
The stay at helms inn was awesome :) great convenient location so we could walk everywhere. Super accommodating and let us check in 4 hours early since we arrived sooner than planned. We were able to even leave our vehicle there a couple hours after check out so we could sight see a bit more. Room was very nice with a full kitchen, only reason I gave a 4 for comfort was because the beds were too firm for our liking, but really, we couldn't complain :)
3out of 5
by A verified traveller

Posted 04-Oct-2016
Pros: location is great close to every thing can get to every thing on foot
Cons: i thought that the price was reasonable but to ask a nightly parking fee was a bit cheeky
very nice big room but very stuffy only ventilation two small windows.bathroom very compact,mould around bath. main door to room badly fitted let enough light in at night to be annoying.reception staff prepared to assist in any way,
5out of 5
by A verified traveller from Australia

Excellent stay close to the center

Posted 25-Sep-2016
Pros: Location, cooking facilities, decor and cleanliness.
Cons: Sound insulation between rooms.
Location: The downtown with all its historic sites, a park and the sea promenade are in walking distance.
We stayed in the suite - a one bedroom apartment on the 3rd floor (no elevator). Although tiny, it was nicely decorated, spotlessly clean and had everything we needed. The hotel is in walking distance to the downtown, there is a supermarket nearby and a park. It was very quiet at night in the street, although sound insulation between apartments was not so good. Lucky our neighbors went to bed at the same time as us.
4out of 5
by A verified traveller from Northern California


Posted 22-Sep-2016
Pros: The hotel is well-maintained and has a professional staff.
Location: Good location.
Helm's Inn is a wonderful old hotel, and I'm sure if we'd been in a room that didn't face the street it would have been perfect. The hotel is on highway 1, so there's quite a lot of traffic and the windows aren't double-paned, so the sound travels easily into the room. If you're fortunate enough to get an interior room there, you'll be happy, I'm sure.
5out of 5
by A verified traveller

Pres du centre-ville

Posted 21-Sep-2016
Nous avons aimé cet hôtel, il est très près du centre-ville de Victoria et nous avons pu visiter à pied ce qui est très agréable .
4out of 5
by A verified traveller from MTL.

Posted 12-Sep-2016
Vieux mais rénové. Pas de déjeuner pas d'ascenseur.
2out of 5
by A verified traveller


Posted 11-Sep-2016
Pros: not much, large room and good location
Cons: fix the faults as above
Location: centre location, close walking distance
Washhand basin was clogged with hairball and long hair in the shower cubicle. Carpet edge tacks were sharp on feet in 2 rooms. Floor boards sagged and creaked and room smelt musty.
5out of 5
by A verified traveller

Great hotel, easy walking distance to town

Posted 31-Aug-2016
Hotel was close to town within easy walking distance to the harbour. Close to the museum and IMAX theatre. Only downside to this hotel is there are no elevators. Would definitely stay here again.